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Pocketpills Online Pharmacy Reviews 4,504

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease and simplicity of the process, from initial setup to ongoing prescription management. Many appreciate the timely and reliable delivery service, often noting that medications arrive on schedule. The customer service and staff are frequently commended for their helpfulness, kindness, and responsiveness, with many consumers valuing the ability to speak with knowledgeable pharmacists and the efficient communication channels. However, some people were dissatisfied with specific aspects of the delivery experience, mentioning issues like rude drivers, unexpected delivery times, or lack of advance notification for deliveries. A few other people also felt that the customer service had declined over time, citing problems with communication, accountability, and order management, including instances of prescriptions being delivered incorrectly or to the wrong address.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and reliable... See more

Service

Clients share positive opinions on service, with many praising its speed, efficiency, and ease. Reviewers... See more

User experience

Consumers find the user experience to be positive, highlighting the ease and convenience of the process. Many... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the quick... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and kindness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had an amazing experience with PockPill. Whenever I needed to talk to a pharmacist they would try to contact me asap or if someone wasn’t available, they set up a call back within a few hours

Company replied

Rated 5 out of 5 stars

I love pocketpills! I’ve been using their service for the last five months or so. They deliver my prescriptions on time, and pick up the phone quickly if I ever have any questions/concerns. Everyone i... See more

Company replied

Rated 5 out of 5 stars

I'm so impressed with the end to end service from the Pocket Pills team. Their communication, service and timely delivery was seem less. I work for Canada's largest financial institution and I appreci... See more

Company replied

Rated 5 out of 5 stars

Had a wonderful experience start to finish. The process was easy to complete the health questionnaire and have an assessment done by a qualified Doctor. Once the prescription was approved there was an... See more

Company replied


Company details

  1. #1 of 14 best companies in Pharmacy
  2. #1 of 2 best companies in Drug Store
  3. #1 of 17 best companies in Online Pharmacy

About Pocketpills Online Pharmacy

Written by the company

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Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, caring, efficient, sterile packaging… everything I had hoped for.

April 1, 2026
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Reply from Pocketpills Online Pharmacy

We're so glad to hear we met your expectations. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Reliable!

It's very helpful and reliable.

May 4, 2026
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Reply from Pocketpills Online Pharmacy

We are glad it helps! Thank you for your feedback.

Rated 3 out of 5 stars

its okay

its okay . I hate pating 50.00 for rach assessment - plus ozempic is sooo expensive. I will be searching other options. both my husband snd i have no benefits .

May 14, 2026
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Reply from Pocketpills Online Pharmacy

We appreciate you sharing your feedback. We understand your concerns regarding costs and are always evaluating our options to better serve our customers.

Rated 5 out of 5 stars

Thanks

Thanks
Delivered promptly
Well done

May 14, 2026
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Reply from Pocketpills Online Pharmacy

We are so glad you had a positive experience. Thank you for your kind words!

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Plenty of online info.

May 13, 2026
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Reply from Pocketpills Online Pharmacy

We are so happy you found us easy to work with and our online information helpful. Thank you!

Rated 5 out of 5 stars

Very past to deliver the order…

Very past to deliver the order packaging is is very good and safe I'm just very great full thanks pocketpills you did a good service ..

May 13, 2026
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Reply from Pocketpills Online Pharmacy

We're happy to hear that you received your order quickly and that the packaging was good and safe. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

Plan seems to be working.

Plan seems to be working. Slowly but working. Eating better choice foods because I don’t crave the bad stuff as much.

May 13, 2026
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Reply from Pocketpills Online Pharmacy

We're happy to hear that our plan is slowly working for you! It's great you're making better food choices and experiencing fewer cravings. Thank you for your feedback.

Rated 5 out of 5 stars

Fast

Fast Excellent service

April 13, 2026
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Reply from Pocketpills Online Pharmacy

Hi Karl, thank you for the wonderful review!

Rated 5 out of 5 stars

Convenient and cost effective

Convenient and cost effective. Minor issues with communication and it was resolved very quickly

May 13, 2026
Unprompted review
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Reply from Pocketpills Online Pharmacy

We're happy to hear that our service was convenient and cost-effective for you. We appreciate your feedback regarding the communication; we're glad it was resolved quickly.

Rated 5 out of 5 stars

Helpful

Helpful, easy interaction, delivery to home is helpful

May 12, 2026
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Reply from Pocketpills Online Pharmacy

We appreciate your feedback and are so glad you found our interaction helpful and easy, and that home delivery was useful!

Rated 4 out of 5 stars

Speedy delivery

Timely delivery and great packaging.

May 12, 2026
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Reply from Pocketpills Online Pharmacy

We appreciate your positive feedback regarding the timely delivery and great packaging; thank you for sharing.

Rated 5 out of 5 stars

Very quick and efficient

Very quick and efficient! I've been using pocket pills for about 4-5 years now.

May 8, 2026
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Reply from Pocketpills Online Pharmacy

We appreciate your long-term support and are so glad to hear that you've had quick and efficient experiences with us over the past several years!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, fast delivery, and easy to order right to my door

May 13, 2026
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Reply from Pocketpills Online Pharmacy

We're happy to hear that you enjoyed our excellent customer service, fast delivery, and the ease of ordering right to your door!

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