Pokeninjapan Reviews 

499
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 240 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the excellent pricing, noting great deals compared to other sellers, and the authentic high quality of the merchandise. People are generally very pleased with the quick shipping times and immaculate condition of items upon arrival. However, some customers also noted issues, such as receiving some items damaged during freight transport, or unexpected challenges with customs fees and delivery status. A minority of people felt that the packaging, while sometimes decent, could be improved to prevent potential damage during transit.

What people talk about most

Product

Consumers find product to be positive, highlighting great care in packaging and fast delivery times.... See more

Delivery service

People report positive experiences with delivery_service, noting that international shipping is fast and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that products arrive quickly and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and unbeatable... See more

Quality

Customers had positive experiences with quality, consistently highlighting the immaculate condition of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 10 booster boxes of Nihil Zero from PokeninJapan. The price was absolutely amazing, everything was packaged nice and securely, and from the moment it left their facility, it took only 5 days... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Made 2 orders for around 2k euros total. I had doubts about a shipping label being not deposited and they answered quickly. Tryed sealed products, slabs and singles (if they say... See more

Company replied

Rated 5 out of 5 stars

Pokeninjapan became my go to shop for everything pokemon. My orders are always delivered fast, packaged carefully, and the condition of everything is immaculate. Their customer support team is friendl... See more

Company replied

Rated 5 out of 5 stars

First time purchase from Pokeninjapan, was a great experience. Pulled a Mega Clefable SAR and Clefairy AR from 1 of the 2 booster boxes ordered. Will be a returning customer in the future for sure 💪... See more

Company replied


Company details

  1. Trading Card Store

Written by the company

PokeNinJapan is a store specializing in Japanese Pokemon cards. We bring a huge selection of Pokemon cards from Japan to Pokemon card fans around the world.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

499 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(499)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best prices and no unknown fees. Everything is upfront.

Best prices in the business. No unseen fees. Prompt shipping and tracking. Pokeninjapan was recommended to me by a friend. I will also recommended to my friends.

November 1, 2025
Unprompted review
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Reply from Pokeninjapan

Thank you for your review and recommend to your friends.
We truly appreciate your continued support of PokeNin. We look forward to serving you again. Thank you again!

Rated 5 out of 5 stars

Pokeninjapan is THE BEST

Everything I want is readily available on their website. No more searching stores, or going out early for drops. I can just order through the website whenever I want more! The shipping is very fast, considering it’s coming straight from Japan. Their product is fully sealed and exactly what I’m looking for.

November 4, 2025
Unprompted review
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Reply from Pokeninjapan

Thank you for your review! We’re very happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!

Rated 5 out of 5 stars

Great shop to buy Japanese Pokemon…

Great shop to buy Japanese Pokemon cards! Cheapest I have found and everything is perfectly wrapped securely and my booster boxes always come in perfect shape. Highly recommend PokeNinJapan and will be buying all my cards from them for now on. Also very quick shipping!

November 4, 2025
Unprompted review
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Reply from Pokeninjapan

Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!

Rated 5 out of 5 stars

I am very happy having received my very…

I am very happy having received my very first order from Pokeninjapan. Prices are unmatched - especially compared to our UK prices. Delivery was fast. Now I'll be opening two OnePiece OP-13s and one OP-09. Thank you. More orders are on the way.

November 4, 2025
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Reply from Pokeninjapan

Thank you for your wonderful review!
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.

Rated 5 out of 5 stars

This Is A Great Website For All Your…

This Is A Great Website For All Your Pokemon TCG Needs And All At A Great Price.

September 27, 2025
Unprompted review
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Reply from Pokeninjapan

Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!

Rated 5 out of 5 stars

Best experience ever !

I ordered 3 boxes of inferno x.
Shipping was fast,well packed,product in perfect condition and great communication !
Will definitely buy again !

September 26, 2025
Unprompted review
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Reply from Pokeninjapan

Thank you for your wonderful review!
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.

Rated 1 out of 5 stars

To be avoided absolutely

Pokeninjapan sends packages costing 500 euros without a signature required. My package was left on my doorstep and then stolen. Despite countless messages, Pokeninjapan refuses any kind of goodwill gesture and tries to discourage me by sending responses that have nothing to do with my request. They refuse to even open a ticket to help me handle the issue with FedEx. Exorbitant customs fees must be added, which are not explicitly indicated at the time of purchase. Avoid at all costs, or pray that there are no problems with your order.

Update almost three months later: no more replies from them to my messages, and I have lost more than 500 euros.

October 6, 2025
Unprompted review
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Reply from Pokeninjapan

We’re truly sorry to hear that your package was stolen and that delivery could not be completed.

However, there are a few points we need to clarify.
First, we always ask our delivery partners not to leave packages unattended. However, we’ve confirmed that in many cases—especially with FedEx—packages are left unattended regardless of value. Please understand that Japanese delivery companies and local couriers abroad operate almost like separate entities, so close coordination is often difficult.

If you’re concerned about this, we recommend using “hold at location” or specifying a delivery date and time when the courier contacts you to ensure a more secure delivery.

Also, it is not possible that our customer support did not contact our delivery partners in the event of a loss. While theft after unattended delivery is often not covered by any carrier, we would never dismiss a case without creating a report or confirming the facts. At the very least, we always do our best to help resolve the issue.

If, after investigation, the shipment is confirmed as delivered to the correct address (including unattended delivery), then—even if additional insurance was purchased—under the trade terms, it falls outside the responsibility of both the carrier and ourselves. In suspected theft cases, please make sure to contact your local police.

For those reading this review, please note that several fake PokeNin websites have recently been found.

Please verify that your purchase was made through our official website:
https://pokeninjapan.store/

Any other domain is not authentic.

Regarding customs duties, as stated in our policy, we clearly notify customers that taxes may be required during checkout. This notice is displayed in a clearly visible position on the checkout page—it is not hidden at the bottom or behind a link.

We understand that this may not have met your expectations, but it’s unfortunate that a review containing some misunderstandings was posted.

Rated 5 out of 5 stars

Awesome company

Awesome company, best prices, and always respond and fufill customer enquires, wouldnt go anywhere else!!!!

October 23, 2025
Unprompted review
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Reply from Pokeninjapan

Thank you for your review! We’re so happy to hear your kind words about our customer support.
If you have any questions or concerns in the future, please don’t hesitate to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

100% satisfied

I had a fantastic experience with PokeNinJapan. My Japanese "Ruler of the Black Flame" Booster Box arrived quickly and in perfect mint condition. The price was very competitive, but the service was even better, the order was processed and shipped faster than I expected. As a lovely bonus, they included a free card, which was a really nice touch. I am 100% satisfied and will definitely be a returning customer. Thank you so much!

October 22, 2025
Unprompted review
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Reply from Pokeninjapan

Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!

Rated 3 out of 5 stars

I ordered the Glory Team Rocket Case

I ordered the Glory Team Rocket Case, unfortunately it was not clear while ordering that taxes wouldn't be paid by PNJ, as they prefer to make the buyer has hidden charges, (mine was an extra £56) if it wasn't for DHL, I wouldn't of noticed. The base did arrive and was packaged safe and secure. Without scratches or anything missing, sadly I will not be purchasing from PNJ again, but it you do, please be aware you have to pay for your item, shipping, insurance and taxes. And taxes will be more than I paid of you're American for example. I respect the team at PNJ but this hurt me, unexpected fees, probably my own fault for being dyslexic.

October 21, 2025
Unprompted review
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Reply from Pokeninjapan

We apologize for the inconvenience caused by the tax issue.
First, as stated in our website policy, PokeNin's product prices do not include sales tax.
Sales tax is the customer's responsibility and varies by country.
Secondly, shipping costs vary depending on the region and delivery method.

Please understand that PokeNin provides information about customs duties in our FAQ, customs information page, and checkout screen, and asks you to understand and agree to these terms before placing your order.

We will share your valuable feedback internally.
We always strive to satisfy our customers, so we apologize for any inconvenience this may have caused.
We will continue to strive to improve our service.

Rated 5 out of 5 stars

Very Impressed with Unininjapan (Union Arena NGE)

I actually ordered on Unininjapan which is the site’s Union Arena products. Overall I was incredibly impressed with the pricing, shipping, and delivery of the product. The order arrived within 5 business days which is incredible coming from Japan! It was wrapped in bubble wrap and kept safe with air bags on the outside of the box. The booster box was unopened and contains the correct number of sealed packs. I am a longtime fan of Neon Genesis Evangelion and was incredibly excited to order the Japanese version of the product from here before the English release. I will definitely consider reordering from here in the future especially considering the excellent customer service and fair pricing of product!

October 17, 2025
Unprompted review
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Reply from Pokeninjapan

Thank you for your review! and thank you for ordering from Unininjapan.
All of our staff are very happy that you were satisfied with the product. We are working hard every day to ensure that the product is delivered to our customers in good condition.
If you are ever looking for cards, boxes, or anything else, please feel free to visit us again.
We will continue working to improve our service and ensure your satisfaction, and we look forward to serving you again!

Rated 5 out of 5 stars

Iv ordered 3 or so times from…

Iv ordered 3 or so times from pokeninjapan now and every time has been a pleasure, communication is always good and packaging is always great also would 1000000% recommend

October 9, 2025
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! We’re so happy to hear your kind words about our customer support.
If you have any questions or concerns in the future, please don’t hesitate to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

These guys are great

These guys are great. Pricing is amazing, shipping to Australia was also within 5 business days. Highly recommend!!

October 17, 2025
Unprompted review
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Reply from Pokeninjapan

Thank you for your review! We’re so happy to receive such a high rating. Our team will keep working hard to ensure your continued satisfaction. We look forward to serving you again!

Rated 5 out of 5 stars

I ordered from PokeNinjaJapan ❤️

I ordered from PokeNinjaJapan and everything went great! The package arrived fast, was super well packed, and the cards were in perfect condition. Really happy with my purchase — highly recommend this site!

October 16, 2025
Unprompted review
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Reply from Pokeninjapan

Thank you for your review! We’re so happy to hear your kind words about our customer support.
If you have any questions or concerns in the future, please don’t hesitate to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

really nice

really nice, one of the best store to buy one piece card

October 14, 2025
Unprompted review
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Reply from Pokeninjapan

Thank you for your review!
We truly appreciate your continued support of PokeNin.
If there is anything else we can assist you with, please don’t hesitate to contact our customer support team. We look forward to serving you again. Thank you!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
My mates and I have been buying from PokeNinja Japan for years and honestly can’t fault them. Always reliable, everything’s packed perfectly, and they’re great with communication too (they always reply once it’s business hours over in Japan … we’re from Australia, so the time difference makes sense!). Top service every time.

October 16, 2025
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your wonderful review!
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.

Rated 5 out of 5 stars

Great prices

Great prices. Quick delivery. Quick reply. Can't get any better.

October 9, 2025
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your review! We’re so happy to hear your kind words about our customer support.
If you have any questions or concerns in the future, please don’t hesitate to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

Trustworthy

Fantastic. As described. Fast delivery
Authentic. Very happy.

October 16, 2025
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your wonderful review!
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.

Rated 5 out of 5 stars

Quick and well packaged

I ordered a promo pack and the order arrived quickly and well-packaged. Although I thought the shipping might bend the card, I took the risk, but it was secure and the card wasn’t damaged, thanks.

September 25, 2025
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Reply from Pokeninjapan

Thank you for your review! How was the product? We’re so glad to hear that you were satisfied with our service. We’d be happy to have you shop with PokeNin again!

Rated 5 out of 5 stars

Fast replies

Fast replies, I was even able get my free AR card even though it was listed as sold out on the website.

October 14, 2025
Unprompted review
Pokeninjapan logo

Reply from Pokeninjapan

Thank you for your wonderful review!
We truly appreciate you choosing PokeNin among so many shops. We will continue striving to improve our service and look forward to serving you again.

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