Have had the genuine pleasure of speaking to police mutual customer services twice over the last few years as power of attorney for my parents. 1st to cash in their savings , 2 nd to adjust house insu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional service. Efficient. Staff very helpful, knowledgeable and listen to the customers needs. Every single person we have ever spoken to at PM have been absolutely lovely. Friendly, courteous.... See more
Company replied
Outstanding Customer service. Had a little wait on the phone before I spoke to Sue Stott. What a lovely lady very helpful and courteous and went out of her way to assist me with my enquiry about addi... See more
Company replied
Today, I contacted the Police Mutual team looking to continue my existing home insurance while going through the process of moving home. Paul was really helpful, explaining the process and... See more
Company replied
Company details
Written by the company
Financial services exclusively for serving or retired Police Officers, Staff and your families
Contact info
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, United Kingdom
- www.policemutual.co.uk
4.7
Excellent
551 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to contact and talk to very quick and happy with service
Easy to contact and talk too
July 15, 2026
Unprompted review
Reply from Police Mutual
Thank you for your review.
We're pleased you were happy with our service and you found us easy to contact.
Elaine's exceptional customer service
Elaine dealt with my query. She understood all of my circumstances and what I required and took great effort to get me the best deal. That meant that I have stayed rather than left. Exceptional customer service.
July 13, 2026
Unprompted review
Reply from Police Mutual
Thank you for your review, Martin.
We're delighted to hear that Elaine took the time to understand your circumstances and help find the best deal for you.
We'll be sure to pass on your kind comments.
Thank you for your loyalty.
Used them for a lot of years
Used them for a lot of years. Changed to a different provider and it turned out to be a mistake. Gone back to PM.
May 24, 2026
Reply from Police Mutual
Thank you for your feedback. We're pleased to welcome you back. We look forward to continuing to provide you with the service you've come to expect.
All on line simple and straight…
All on line simple and straight forward. protection setup in minutes.
June 23, 2026
Reply from Police Mutual
Thank you for your review. We're pleased to hear your experience online was simple and straight forward.
Fast friendly service
Fast friendly service
Rebecca White was patient and friendly
July 1, 2026
Unprompted review
Reply from Police Mutual
Thank you for your kind review.
We're so pleased Rebecca was able to assist you, we will pass on your kind words.
Professional and supportive
Professional and supportive. At a worrying time for myself and my wife PM made the process as easy as possible. The advice given was helpful and we are very grateful and would recommend to anyone thinking of joining.
The scheme isn’t cheap but so worth it when you really need it like we have done.
Thank you
Laurie at PM and Amy at Healix
July 1, 2026
Unprompted review
Reply from Police Mutual
Thank you so much for your kind words. We're delighted that Laurie and Amy from our Healthcare team were able to support you and your wife during what was clearly a difficult and worrying time. We appreciate your recommendation and are pleased the scheme has delivered the value and support you expected. Wishing you both all the very best
Well explained and easy to join
June 19, 2026
Reply from Police Mutual
Thank you for your feedback—I’m glad the explanation was clear and the process was straightforward.
Friendly and Helpful
I applied for a quote on line. I was surprised to get a telephone call, acknowledging this and asking if I required any help. At that time I did not. However, later that evening I realised I had made a mistake concerning the start date. The following day I telephoned to have the matter corrected and was very pleased to speak to a gentleman who was very understanding, most helpful and the matter was resolved very quickly.
June 24, 2026
Reply from Police Mutual
Thank you for your kind review. We're glad we could reach out to you and offer support and that our team was able to quickly answer your enquiries when you got back in touch. We appreciate your feedback
Extremely helpful and pleasant member…
Extremely helpful and pleasant member of staff when I telephoned. Issue was resolved quickly
June 26, 2026
Unprompted review
Reply from Police Mutual
We're pleased to hear our team member was helpful and that your issue was resolved quickly. We appreciate you sharing your experience.
Andrea went above and beyond to help me…
Andrea went above and beyond to help me and I am so appreciative. Thank you 😊
June 25, 2026
Unprompted review
Reply from Police Mutual
Thank you for your lovely feedback.
Andrea will be delighted to hear how much you appreciated the support she provided.
Keith did his utmost to make sure I got…
Keith did his utmost to make sure I got the best deal possible which he did
Thamkyou
June 25, 2026
Unprompted review
Reply from Police Mutual
Thank you for your review.
We're so pleased to hear you were pleased with the service. We will pass your comments on to Keith.
Competitive quote for car insurance and…
Competitive quote for car insurance and breakdown cover
June 13, 2026
Reply from Police Mutual
Thank you for your feedback, we are pleased you found our quotes competitive
Can’t speak highly enough of this…
Can’t speak highly enough of this company and their amazing staff members like Christine!!!
Having thought I needed to cancel my policy due to a car change and change of circumstances, not only did Christine clarify that I didn’t, she then sorted me a quote out which saved me literally hundreds of pounds!!
The professional and diligent manner in which she dealt with me, taking time to fully understand my needs was absolutely first class. Her communication and people skills are an asset to the company.
Thank you very much Police Mutual for my continued business, and more so, even more thanks to Christine!!!!
June 23, 2026
Unprompted review
Reply from Police Mutual
Thank you for your kind feedback. We are pleased to hear about your experience and the excellent service from Christine. We will pass on your lovely comments to her.
We truly appreciate your continued support of Police Mutual.
Reply from Police Mutual
Thank you for your kind feedback. We're so pleased to hear you had a positive experience with our customer service. We’ll be sure to pass this on to our Healthcare team.
Elaine at Police Mutual was very…
Elaine at Police Mutual was very friendly and helpful. My policy required some adjustments and she was most helpful & gave good advice on the options available to me.
June 22, 2026
Unprompted review
Reply from Police Mutual
Thank you for your feedback. We're really pleased to hear you found the service helpful and that everything was explained clearly. We'll pass your comments on to Elaine.
New membership are truly helpful dealing with my…
They are truly helpful dealing with my inquiries about the membership after
losing my beloved husband …
They followed up all the correspondence including refund as well as new membership status 🌸🌼🌸
June 11, 2026
Reply from Police Mutual
Thank you for your kind review.
We're very sorry for the loss of your husband and are glad we could support you during this difficult time.
We'll be sure to share your feedback with the Healthcare team.
Competitive pricing
Competitive pricing, friendly phone handler and didn't have to wait long to speak to him.
June 19, 2026
Unprompted review
Reply from Police Mutual
Glad you had a great experience – thanks for taking the time to leave your feedback
Sue was extremely helpful and made sure…
Sue was extremely helpful and made sure everything i needed was sorted. All explained clearly and cheaper than expected. Great service. 🙏🙏
June 18, 2026
Unprompted review
Reply from Police Mutual
Thank you for your lovely feedback, we are pleased I was able to help and make everything clear and straightforward for you, and even better that it worked out cheaper!
Reply from Police Mutual
Thank you for taking the time to leave a review
Straightforward experience
Very clear and helpful information from an extremely friendly and pleasant advisor, good job.
June 16, 2026
Unprompted review
Reply from Police Mutual
Thank you for your kind feedback.
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