Unfortunately we had to cancel a £7000 cruise at the last minute because of a cancer diagnosis. Our initial contact was efficient and helpful, explaining the information we needed to provide and the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We wanted to find out about the travel insurance offered by NFOP via CSIS so contacted the company. We were really impressed by the friendliness and professionalism we were greeted with. All our queri... See more
The policy is geared to assist older people with varied medical conditions which other insurers will only cover at great expense. This now enables people to travel who otherwise would be unable to... See more
Company replied
I had a great experience with this car insurance provider. The team was friendly, knowledgeable, and took the time to explain everything clearly. They offer a strong range of cover options and quality... See more
Company replied
Company details
- Insurance Broker
- Auto Insurance Agency
- Caravan and Motorhome Insurance Company
- Home Insurance Agency
- Insurance Agency
- Travel Insurance Company
Written by the company
CSIS is a Not for Profit organisation which was founded in 1890 to provide great value car, home and travel insurance products to all current, former and retired Civil and Public Servants, and their partners. All employees of privatised companies are also welcome to try us, such as BT, Royal Mail, Network Rail, and many more. Being a Not for Profit organisation, all available profits are donated back into Civil and Public Service charitable organisations, helping you and those around you.
Contact info
1st Floor Gail House, ME15 6NB, Maidstone, United Kingdom
- 01622766960
- insurance@csis.co.uk
- csis.co.uk
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
April 17, 2026
Unprompted review
Very professional staff
Very professional staff. Had a very good experience with them and reasonable price quoted.
April 20, 2026
Unprompted review
Very convenient and good price.
Very easy to arrange the travel insurance for myself and partner particularly with no need to list all minor ailments.
Also very well priced for our ages.
April 22, 2026
Unprompted review
0we can not get cheaper holiday…best there is
0we can not get cheaper holiday insurance elsware
March 1, 2026
Unprompted review
We are new to this service and all…
We are new to this service and all seems good,easy to use website, helpful customer service.
Travel insurance product is particularly good for us.
March 27, 2026
Unprompted review
I did have a query about travel…
I did have a query about travel insurance and spoke to a representative who was very helpful and able to assure me. As a result I was able to buy the insurance.
April 14, 2026
Unprompted review
Spencer made the experience great
Spencer made the experience great. Thank you
April 17, 2026
Unprompted review
Good value efficient service
April 17, 2026
Unprompted review
Problem-free telephone service
After navigating several menus, the telephone was answered without me being left listening to music for ages. Communication was clear and efficient. No problems.
April 14, 2026
Unprompted review
The application process online was very…
The application process online was very well explained and easy to understand. The payment and completion took only a few minutes and the documentation in relation to my policy was received in a timely fashion. I would certainly recommend it to friends.
March 31, 2026
Unprompted review
Top Ho
Your agent was knowledgable and honest making the application easy and quick. Very impressed with the whole process.
March 27, 2026
Unprompted review
Very straight forward simple…
Very straight forward simple application.
March 25, 2026
Unprompted review
Bought a worldwide travel insurance…
Bought a worldwide travel insurance policy as we liked the idea of not having to inform anyone if health conditions change which also increases the price and takes time arranging it,Also feel that having one price fits all is much easier, Most impressed just not had or want to use it.
April 1, 2026
Unprompted review
Speak to a memberof staff!
Although I struggled with the online process, the member of staff to whom I spoke was extremely helpful and sorted out my insurance very efficiently.
March 17, 2026
Unprompted review
The whole experience was very easy and…
The whole experience was very easy and Yvonne went out of her way to make sure everything was clear to me and I understood what the policy included and did not include. Ten out of ten for customer service. Thank you.
April 7, 2026
Unprompted review
Reply from Civil Service Insurance Society
Thank you very much for your very kind review - I will ensure that I pass your thanks on to Yvonne - she will be delighted. Kind regards, Spencer
Friendly, knowledgeable service with great coverage options and reliable products
I had a great experience with this car insurance provider. The team was friendly, knowledgeable, and took the time to explain everything clearly. They offer a strong range of cover options and quality products, making it easy to find something that suits your needs. Overall, a reliable and professional service I’d happily recommend.
April 8, 2026
Unprompted review
Reply from Civil Service Insurance Society
it's lovely to hear such positive feedback, and we are always very grateful for any recommendations you may make. It means a lot to us. Thank you! Kind regards, Spencer
Really easy to deal with
Really easy to deal with. Shaun/Sean was really helpful, informative and patient.
The price was competitive and the process made simple.
April 8, 2026
Unprompted review
Reply from Civil Service Insurance Society
Thank you very much for taking the time to leave a review. I will ensure I pass your thanks to Shaun - he will be delighted to hear this. Kind regards, Spencer
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