Exceptional service. Efficient. Staff very helpful, knowledgeable and listen to the customers needs. Every single person we have ever spoken to at PM have been absolutely lovely. Friendly, courteous.... See more
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Review summary
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Outstanding Customer service. Had a little wait on the phone before I spoke to Sue Stott. What a lovely lady very helpful and courteous and went out of her way to assist me with my enquiry about addi... See more
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Went through my usual annual troll of comparing insurance companies. Best value for best cover etc. Got it down to 2 including police mutual. Both about the same price. I contacted them to clarify a... See more
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Have had the genuine pleasure of speaking to police mutual customer services twice over the last few years as power of attorney for my parents. 1st to cash in their savings , 2 nd to adjust house insu... See more
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Company details
Written by the company
Financial services exclusively for serving or retired Police Officers, Staff and your families
Contact info
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, United Kingdom
- www.policemutual.co.uk
4.7
Excellent
535 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Reply from Police Mutual
Thank you for your comments. We’re pleased to hear you were happy with the service.
Changing number plate to a private plate
Rebecca was very helpful and made changing my number plate to a private plate very easy.
April 1, 2026
Unprompted review
Reply from Police Mutual
Thank you so much for your review.
We're pleased to hear that Rebecca was helpful when making the recent changes to your policy. We'll be sure to pass on your kind words.
I laboured under the impression that…
I laboured under the impression that Police Mutual operated for the benefit of it's members rather than shareholders? Having been sold to Royal London in 2020, and then further sold the general insurance and heathcare portion to Bspoke Group in March 2024.
Bspoke increased turnover to £13.35M, an increase of £8.18M to 30 March 2024, and had Cash in Bank of £7.26M an increase of £4.13M in the same period.
Don't believe the PMAS you once knew are the same beast, its quite a different company with hungry shareholders to satisfy (though not publicly listed). The Company has recently been acquired again by Aon, the second largest insurance company in the world! So a far cry from the PMAS who looks after it's members and not shareholders.........
March 30, 2026
Unprompted review
Reply from Police Mutual
Thank for your great review.
We're pleased to hear the service you received was fast and friendly.
Great service
Have long been associated with Police Mutual for both home and vehicle insurance. Needed to change my vehicle details today and spoke to Keith. An anticipated increase in premium was arranged until renewal date and the remainder of the change over completed. Immediate emails in order that items like the certificate would be available immediately. Great work by Keith who was pleasant, efficient with a great customer focussed approach. Be back for renewal later this year
March 24, 2026
Unprompted review
Reply from Police Mutual
Thank you so much for sharing your feedback. We’re really pleased to hear that Keith was able to make updating your vehicle details quick and easy, and that you received everything you needed straight away. We look forward to supporting you again at renewal later this year
Elaine was an absolute delight!
Elaine was an absolute pleasure to deal with. She arranged a good deal and was such a lovely person to talk to. She is a total asset to PMAS, thanks Elaine
March 20, 2026
Unprompted review
Reply from Police Mutual
Thank you so much for your lovely review.
We're thrilled to hear that Elaine was such a pleasure to deal with and that she was able to arrange a good deal for you.
Elaine really is an asset to our team and we'll be sure to share your kind words with her.
Elaine was a truly positive…
Elaine was a truly positive representative of the company. Helpful, informative and more importantly an excellent commentator.
A refreshing experience.
March 17, 2026
Unprompted review
Reply from Police Mutual
Thank you for your lovely feedback. We're so pleased to hear you had such a positive and refreshing experience with Elaine.
We really appreciate you sharing this and will make sure your review is shared with Elaine.
The police Mutual website was easy to…
The police Mutual website was easy to use. The quote I got for car insurance was very good. I had no hesitation in accepting the quote. I would recommend Police Mutual services.
March 12, 2026
Reply from Police Mutual
Thank you for your feedback. We’re pleased to hear you found the Police Mutual website easy to use and that you received a competitive car insurance quote.
Needed to ring and sort out my Dad's…
Needed to ring and sort out my Dad's breakdown cover. Susan Stott was so helpful. We sorted everything out and it was so easy. This is the second time I've dealt with the company this year and each time the customer service has been brilliant. Didn't wait long either to have my call answered. Will use again.
March 13, 2026
Unprompted review
Reply from Police Mutual
Thank you for your feedback. We’re glad to hear we were so helpful in sorting out your dad’s breakdown cover. We appreciate your comments and look forward to assisting you again.
Hone insurance
I contacted PMAS today with regards to home insurance I spoke to a call handler by the mane of Rebecca who was very helpful and was able to resolve my query.
Excellent customer service received 👍
March 13, 2026
Unprompted review
Reply from Police Mutual
Thank you for your feedback. We’re pleased to hear that Rebecca was able to assist you and resolve your query. We appreciate you taking the time to share your experience.
What a fantastic experience
What a fantastic experience, professional and really put the customer at the centre of their enquiry. I spent time with Sue she sorted through all my quotes then found me an amazing deal. They do really try to help which is such a breadth of fresh air when trying to sort car insurance. I was trying to put my 19 year old son on my insurance as he had just passed his test. All other companies were giving me outrageously high quotes but Sue managed to really surprise me with this amazing overall quote. So thanks team Police Mutual for all your help. Xx
March 10, 2026
Reply from Police Mutual
Thank you for taking the time to share your feedback. We’re pleased to hear that you had such a positive experience and that Sue was able to support you through what can often be a stressful process.
It’s great to know you felt supported and we understand how challenging it can be to find the right insurance.
Easy to purchase the correct cover and…
Easy to purchase the correct cover and good value. Good personal advisors if you prefer to telephone.
March 10, 2026
Reply from Police Mutual
Thank you for your feedback. We're glad the cover was easy to purchase and good value, and that our advisors were helpful.
Simple to use website
Simple to use website
Awaiting paper copy of insurance by post but realise post is slow at moment
March 8, 2026
Reply from Police Mutual
Thank you for your feedback. We appreciate you taking the time to share your experience
Reply from Police Mutual
Thank you for your feedback. We’re pleased to hear you found our staff efficient and helpful. We appreciate you taking the time to share your experience.
Experience WRT Cancelling my Car Insurance
5 star rating because the operative was excellent. Rebecca White listened carefully and responded very professionally to my request to cancel my car insurance. I'd sold my car that day and now no longer own a car. I have 20 years of no claims bonus (NCB) history of which the vast majority, if not all, was collected with Police Mutual. Rebecca confirmed that I had 20 yrs of NCB and have no hesitation about returning to Police Mutual if I get another car within the next 2 yrs (ie B4 my NCB expires).
March 5, 2026
Unprompted review
Reply from Police Mutual
Thank you for you for taking the time to leave a review. We are pleased to hear that Rebecca supported you so professionally and confirmed your 20 years of NCB. We really appreciate your long relationship with Police Mutual, and we’d be delighted to welcome you back should you need cover again in the future.
Well looked after
Well looked after. All questions were answered at a level I was able to understand.
February 24, 2026
Reply from Police Mutual
Thank you for your feedback — We are glad to hear you felt well supported.
Very pleased with the service
Very pleased with the service I received from Keith this morning. Explained everything precisely.
Police Mutual have been a first class company but I must admit I may change company when my policy is due for renewal because the cost is high!
March 2, 2026
Unprompted review
Reply from Police Mutual
Thank you for your feedback. We are really glad Keith was able to help and explain everything clearly.
We’re delighted you’ve had great service from Police Mutual, and I’m sorry to hear the cost has you thinking about switching at renewal. We’d be very happy to review your cover nearer the time.
Easy and simple
Have been a customer of Police Mutual for many years, used them this time for contents insurance, all done online easy and problem free.
February 26, 2026
Reply from Police Mutual
Thanks for your loyal custom and for the great review!
We're glad the online process was quick and easy.
Incrediby helpful and friendly
We needed to deal with Police Mutual because my sister's driving license had expired and she suffers from Parkinsons.
Their agents were incredibly helpful, caring and professional throughout.
February 19, 2026
Unprompted review
Reply from Police Mutual
Thank you for your kind review.
We are pleased to hear that our team were able to support you and your sister. Should you require any further assistance in the future, please do not hesitate to contact us.
Reply from Police Mutual
Thank you for your review.
We're so pleased you found us good value and appreciate you recommending us to others.
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