Police Mutual Reviews 

Thank you for being able to ring and talk to a person. Susan Canavan could not have been more helpful. It was a pleasure talking with her as she was so knowledgeable and understood my needs. Nothing was too much trouble and helped me to sort out proof no claims bonus. I congratulate Susan for the way she dealt with me. I am brain damaged following a stroke but she never rushed me or confused me. The insurance was at a competitive price. If Susan is representative of Police Mutual I would like to thank the company.
Top class service which is very unusual these days.

Excellent company.

I contacted Police Mutual re updating vehicle details due to getting another vehicle. I spoke with Keith who was very helpful and informative and the transition went smoothly, he answered every question I needed to know about.

I have been with Police Mutual for some years now and I am very happy with them

Very easy to deal with

Sue Stott is very professional, patient and extremely efficient in renewals. I renewed car and recovery with her today and this was done in a timely manner.
Communication is very clear and a pleasure speaking with her.
Renewal premiums very competitive!

The cost was very competitive and it was very easy to do on line

Excellent Insurance company to deal with. I phoned to renew my Insurance and wanted to clarify a few queries. Keith explained everything to me and was extremely helpful and courteous.

I dealt with Keith to change insurance details, etc. Keith dealt with my requests quickly, courteously and gave me any information that helped or that I requested.

Outstanding customer service. I’ve genuinely never experienced anyone so helpful. Susan Stott was an absolute star — a real hero. She went above and beyond, was incredibly supportive throughout, and made everything so easy. I would strongly recommend Forces Mutual to anyone who can go with them. 10 out of 10.

Very helpful and care centered service provided.

My wife needed to claim on the health insurance and initially all seemed well, we got a consult with the surgeon and all booked. Then 9 days before surgery they announced they weren't covering it at all giving two reasons -
1) initial operation had been emergency NHS so nothing related is covered
2) potential for costs to exceed coverage

So it appears reason 1 rules out follow-up on any on the job injury as those are always initially dealt with by NHS, and reason 2 is just obscene, they were under no obligation to pay more than the cap but used that as an excuse to pay nothing at all.

I'd complain to the FCA but this isn't real health insurance and is not regulated. They can and will deny your claim on a whim.

I would strongly advise any officer using this plan to cancel and save your money to pay towards real health insurance. It costs more, but that is because it is actual coverage.

Really helpful

Friendly helpful service, Been with PMAS for the past 5 years and always very helpful and looking to sort out my query.

Always great service from Police Mutual. Many thanks to Keith for efficiently arranging cover for my new vehicle.

Keith was exceptional in helping me update my car insurance policy for my new vehicle. He walked me through every step with clarity and patience, making the entire process quick and stress-free. Keith’s professionalism, kindness, and genuine willingness to help truly stood out. I’m very grateful for his outstanding support and couldn’t have asked for a better experience!

Excellent communication and very friendly

Rebecca was very helpful in resolving issues I asked her about. Very pleasant and great to deal with.

Elaine went above and beyond to help me and I was really grateful for all of your help and support to me .
Thank you so much Elaine !!!

Our family have used Police Mutual for many years and for several of their products. Their agents are very knowledgeable, friendly and efficient.

Always easy to deal with, staff are very friendly and explain all steps.
Been with them for car and home insurance for a long time, always a decent renewal price.