Policy Expert logo
Visit website

Policy Expert Reviews 94,610

•
TrustScore 4.5 out of 5

4.5

Insurance Company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 12,538 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent pricing, often finding policies significantly cheaper than competitors or even previous years. The service is consistently praised for being straightforward and efficient, with many appreciating the ease of the online process and the overall user experience. Reviewers also commend the staff and customer service for their helpfulness, friendliness, and professionalism. However, some customers also noted issues with customer service, describing experiences where staff were dismissive, rude, or unable to provide clear answers, leading to frustration and difficulty resolving issues. A few people also mentioned problems with policy renewals, including unexpected price increases or difficulties in making changes.

What people talk about most

Price

Consumers generally find the pricing to be very positive. Many reviewers highlight competitive prices, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the ease of setting up... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as easy,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly you have saved me Approx £400 over my last years policy,naturally l am delighted about that.Overall it's been a pleasure dealing with policy expert.Such a simple process.Policy is full of thos... See more

Rated 5 out of 5 stars

Website is easy to read and understand. Registering for an account went without any issues. The price was very competitive providing all the the cover I require. Communication is good although I haven... See more

Rated 5 out of 5 stars

I’d not heard of Policy Expert and found it via Money Supermarket. The Silver policy gave me almost everything I wanted at less than 50% of my renewal premium. Upgrading the Home Emergency cover... See more

Rated 5 out of 5 stars

Policy expert came up on Go Compare, good price, easy to fill in the form online, so I went with it. I also rang Policy Expert for a hard copy of the documents, spoke to a nice gentleman and he was... See more

Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency

About Policy Expert

Written by the company

About us:

We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.

We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.

If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.

Our opening hours:

Mon – Thurs: 08.30 – 19.00

Friday: 08.30 – 18.00

Saturday: 09.00 – 13.00

Home and car insurance from Policy Expert

Written by the company

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

95K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy to renew

Very easy to renew on line and I did have a query and was able to speak to someone quickly on the phone. No complaints.

April 23, 2026
Rated 5 out of 5 stars

My little dog sadly passed away

My little dog sadly passed away, I informed the company and they were so concerned and caring.

There approach was lovely and everything was sorted out without fuss, they even sent a a sympathy card which was very much appreciated.

If and when we get another dog I would have no hesitation in returning to Policy Expert.

May 3, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look