Policylibrary Reviews 

29
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A first class customer experience from Josh Lewington. Very clear and concise with his communication. He made the whole process of setting up my new Life policy stress free. Can't thank Josh enough... See more

Rated 5 out of 5 stars

From start to finish Jack handled my application with care. From our initial conversation he was able to find a much better solution to my family’s life insurance needs, covering us for much more than... See more

Rated 5 out of 5 stars

I have been looking for life insurance for me +wife for last few weeks and I've been dealing with a lot of brokers until I came through Josh. Professional and excellent service . Dear Josh Than... See more

Rated 5 out of 5 stars

Jack got our life insurance sorted in no time at all, he really explained things to us which was so much more then we could ever have got online. We were totally overwhelmed by the jargon and... See more

Company details

  1. Money & Insurance

Information provided by various external sources

We're different, because you are. No person is the same and therefore no cover we provide is the same. As an advised brokerage, we are able to work with you directly. Unlike other brokers who simply play middle man, we take the time to get to know our clients personally. This allows you to make a well advised and educated decision and not be blindly lead into a policy agreement that won't cover you when you need it the most.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(29)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Josh

Josh has handled my requirements very effectively and efficiently in a friendly manner.

January 28, 2019
Unprompted review
Rated 5 out of 5 stars

Luke

I recently bought a policy and found the service Jack provided to excellent. He was able to guide me through the best options available in a very thorough, professional, friendly manner but also kept me engaged. He ended up finding me a lot better deal than I was currently on.

I would highly recommend his service and continue to recommend him to family and friends.

January 24, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

From start to finish Jack handled my application with care. From our initial conversation he was able to find a much better solution to my family’s life insurance needs, covering us for much more than I was already paying for - with much more included. He was thorough, diligent and and a joy to work with. I would wholeheartedly recommend his services. The rest of the team I dealt with during the process were also very friendly and answered any questions that arose.

January 22, 2019
Unprompted review
Rated 5 out of 5 stars

Lucy was excellent at finding the right…

Lucy was excellent at finding the right policies for myself and my husband, nothing was to much bother for her and it's great to know that she is only a phone call away. I would have no hesitation at recommending Policylibary.

January 22, 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I found the service superb very efficient and helpful. Jack Lewington who was my representative was very thorough and kept myself updated at every juncture.

January 22, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service, approachable and patient.

We had excellent service with Policy Library. Jack was extremely approachable, knowledgable and patient. He dedicated so much of his time to talk through all of our options, arranged to call us once the children were in bed, replied instantly to our queries and made the whole process of finding life and critical illness cover accessible. I have recommended Policy Library to friends and family.

January 21, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look