Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... See more
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Review summary
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Our experience dealing with Poole Audi was very pleasing, the process of buying a car can be a bit daunting but Roddy was extremely helpful and patient guiding us through the process, always keeping... See more
Company replied
We were treated promptly and respectfully by all members of staff. The sales rep (Hayley Keeping) listened to our car requirements and answered all our questions in a professional courteous manner.... See more
Company replied
Cameron Parr- what a guy! From our first enquiry right through to collection day, Cameron made the entire experience not just enjoyable, but genuinely memorable. We were far more inclined to make ou... See more
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Company details
About Poole Audi
Written by the company
WELCOME TO POOLE AUDI
Contact info
Old Wareham Road, BH12 4QN, Poole, United Kingdom
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4.5
Excellent
511 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The service we had from Ivan perfect
The service we had from Ivan
Had from Ivan at Poole was second to none he was perfect in all ways. He made my purchase satisfactory.
October 21, 2024
Unprompted review
Reply from Poole Audi
Dear Mr Skerman,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us here at Poole Audi and that Ivan provided you with great customer service. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Pleasant and helpful staff
All queries that I had after purchasing were dealt with in an efficient and pleasant manner
September 30, 2024
Unprompted review
Reply from Poole Audi
Hello Lesley,
Thank you for taking the time to leave us a 5-star review. It's great to hear you had a positive experience with us here at Poole Audi and that our team were on hand to assist you with your questions. I will be sure to pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Recommend Poole Audi wholeheartedly
Recommend Poole Audi wholeheartedly. We had recently visited Audi Bath with the view of buying a Q5. Disastrous visit, they were totally awful and we walked away without purchasing.
Joe at Audi Poole, was informative, non pushy (which for us is definitely a no no for us) friendly and professional. Explained everything thoroughly, in a non rushed way. Very happy with our S3 and the part exchange involved. We will return at some point and hope Joe will be there, as we will definitely ask for his help and assistance again.
October 5, 2024
Unprompted review
Reply from Poole Audi
Hello Lynne,
Thank you for taking the time to leave us a 5-star review. It's great to hear you had a positive experience with us here at Poole Audi and that Joe was informative and friendly during your visit. We are delighted that he helped you find the perfect Audi S3 and guided you throughout the part exchange process. We really appreciate your kind words and recommendation and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
As a family we have bought all of our…
As a family we have bought all of our cars from Poole Audi for a number of years. The levels of service both pre and post sale are second to none. It has been our pleasure in recent years to deal with Sam Forrester who is such a joy to deal with. Straight, honest and always looking after our best interests. He NEVER lets us down. It’s worth the journey of 140 miles from our home in Milton Keynes. I know we’ll be back!
September 25, 2024
Unprompted review
Reply from Poole Audi
Hello Melvyn,
Thank you for leaving us a fantastic 5-star review. We are thrilled to hear that you have trusted us to be your Audi dealership for many years and that once again Sam was able to assist you and your family. It's wonderful to know that that Sam is honest and informative and is always there to support you throughout the purchase and handover of your vehicles. We really appreciate your kind words and loyalty, especially as you make a long journey to visit us. We look forward to welcoming you back to us again in the future!
Kind regards,
Emma - Poole Audi
Reply from Poole Audi
Hello Dan,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a great experience with us here at Poole Audi and that our team were able to look after you during your visit. We really appreciate your kind words and recommendation and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Superb service from Sam Forrester the…
Superb service from Sam Forrester the car salesman who was totally professional and helpful from ordering the car through to hand over. A wonderful experience to see the car in a special hand-over bay on pick up. Totally happy with the car and service so far.
September 28, 2024
Unprompted review
Reply from Poole Audi
Hello Paul,
We really appreciate you taking the time to leave us a review. Its great to hear you had a 5-star experience with us and that Sam was able to assist you throughout the purchase and handover of your new Audi. We are thrilled to hear the handover experience was a special one and that you are pleased with your new vehicle. I will pass your kind words on to Sam and the rest of the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Excellent service
Excellent service - through, polite, efficient etc. Wonderful car - Q4 e-tron 45. I will definitely go back when I need my next one!
September 30, 2024
Unprompted review
Reply from Poole Audi
Hello Peter,
Thank you for taking the time to leave us a great 5-star review. We are so pleased to hear you had excellent service with us and that our team were polite and efficient during your visit. It's great to know that we were able to help you find the perfect Audi Q4 e-tron and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Excellent Service
Despite a serious technical issue with a new car purchase . Poole Audi gave excellent service and resolved things. Special thanks to Laurent Reynolds and Jack Atkins
September 18, 2024
Unprompted review
Reply from Poole Audi
Hello Roy,
We really appreciate you taking the time to leave us a review. It's great to hear you had a 5-star experience with us and that our team were able to revolve the technical issue with your vehicle. I will pass your kind words on to Laurent, Jack and the rest of the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Exceptional Service from Poole Audi and…
Exceptional Service from Poole Audi and Kyle Ohlsson.
I recently purchased a car from Poole Audi, and I couldn’t be happier with the experience. From the moment I walked in, the service was outstanding, and Kyle, who helped me through the entire process, made everything incredibly smooth.
Kyle was professional, friendly, and extremely knowledgeable. He took the time to understand what I was looking for and guided me toward the perfect car that I absolutely love. He made sure all my questions were answered and went above and beyond to make the buying process enjoyable and stress-free.
Even after the sale, Kyle remained attentive, ensuring that I had all the information I needed and promptly following up on any questions. His customer service is truly top-notch, and I’ve received so many compliments on the car thanks to his help.
I highly recommend Poole Audi and Kyle to anyone looking for a fantastic car-buying experience. You won’t be disappointed!
September 20, 2024
Unprompted review
Reply from Poole Audi
Hello Nicheala,
Thank you for taking the time to leave us a review. It's great to hear you had a 5-star experience with us here at Poole Audi and that Kyle provided you with exceptional customer service. We are so pleased that Kyle assisted you throughout the whole purchasing process and that he was able to help you find the perfect Audi. We really appreciate your kind words and recommendation and we hope you are enjoying your new vehicle.
Kind regards,
Emma - Poole Audi
Only had a slow puncture in my Q2 but…
Only had a slow puncture in my Q2 but phoned first thing in morning, bring car in ASAP and I was treated like royalty. Complimentary taxi home and back later that day to collect the car as I didn’t have a scheduled appointment or anyone to give me a lift. Coffee and biscuits in abundance. On collecting my car it had been valeted, a nail removed from offending tyre and only a repair needed - Total bill £25! A M A Z I N G service by the Poole Audi team thank you!
September 10, 2024
Unprompted review
Reply from Poole Audi
Good morning,
Thank you for taking the time to leave us a wonderful 5-star review. We're thrilled to hear that our service team took good care of both you and your Audi Q2 during your visit. It's great to know that the technicians successfully repaired the slow puncture, and we’re delighted that you were pleased with the condition of your vehicle upon return, as well as the final costs. I will pass your kind words on to the team and please do not hesitate to contact us if we can assist you in the future.
Kind regards,
Emma - Poole Audi
Great People to Deal With!
I recently purchased an approved used Q3 Sportback from Poole Audi. It was a great experience. There was no pressure to purchase. We were given the help and time to find the right car for us. We picked the car up and the car was presented in excellent condition; and we were treated as if we had picked up a brand new car. I have no hesitation in recommending Poole Audi to anyone who is considering their next car!
October 1, 2024
Unprompted review
Reply from Poole Audi
Hello Robo,
Thank you for leaving us a fantastic 5-star review. We are so pleased to hear you had a great experience with us whilst purchasing your Approved Used Audi Q3 Sportback and that our team were able to assist you throughout the process. We are delighted that your new car was presented in excellent condition and that our team made the handover experience special for you. We really appreciate your kind feedback and recommendation and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
5 Star Service from Poole Audi
Having purchased a used car from Poole Audi before I had no hesitation in returning, and received a five star service delivered by Laura Pennington from the initial enquiry through to the handover & subsequent follow up. Laura’s professional friendly approach together with her attention to detail and excellent customer service skills, made the whole process of purchasing my approved used Audi an absolute pleasure.
September 30, 2024
Unprompted review
Reply from Poole Audi
Hello Tim,
Thank you for taking the time to share your feedback with us. We are thrilled to hear you had a positive experience with us here at Poole Audi and that Laura was able to provide 5-star service. It's great to hear she was able to assist you throughout the whole process and that you found the purchase an absolute pleasure. We really appreciate your kind words and loyalty and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
What a great team you have at Poole…
What a great team you have at Poole Audi.
From are initial meet with Jordan on to Ivan who closed the deal and Sam the manager who sorted out the wrinkles and through in a sweetener. The front of house that we did not get there names were very welcoming with tea's and coffee. Thanks guys we will be back.
September 6, 2024
Unprompted review
Reply from Poole Audi
Hello Mervyn,
Thank you for taking the time to leave us a fantastic review. It's great to hear you had a 5-star experience with us and that our team were able to make you feel welcome and assist you during your visit. I will pass your kind words on to Jordan, Ivan and Sam and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Buying a car
Service, service, service, it`s all very simple when done correctly.
September 30, 2024
Unprompted review
Reply from Poole Audi
Hello Gareth,
Thank you for taking the time to leave us a 5-star review. Its great to hear you had a positive experience with us here at Poole Audi and that our team were able to provide you with great customer service. We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Poole Audi highly recommended
As always my experience in purchasing my new Audi from Poole Audi was flawless. They always provide a superb service.
September 23, 2024
Unprompted review
Reply from Poole Audi
Hello Bryan,
Thank you for taking the time to leave us a fantastic 5-star review. We are delighted to hear you always have a positive and flawless experience with us here at Poole Audi. It's great that our team were able to help you find the perfect Audi and that they assisted you throughout the purchasing process. We really appreciate your kind words and hope you are enjoying your new vehicle.
Kind regards,
Emma - Poole Audi
Excellent service
I recently took my 2011 TT in for a replacement central brake light. I was well looked after from arrival ’til departure. I opted to wait for the car as it was a small repair and was pampered with an initial coffee and offers of subsequent drinks. Your dealership has copious amounts of space and good Wifi so I was able to work happily whilst waiting.
Everyone I dealt with was very courteous and a credit to the company. Bearing in mind I have an aging TT I don’t think I could have been better looked after even if I’d just picked up a new R8 GT. The final bill was very reasonable too!
July 1, 2024
Unprompted review
Reply from Poole Audi
Hello Keith,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had an enjoyable experience with us here at Poole Audi whilst you Audi TT was in for some repair work. Its great that our team made you feel welcome during your visit and that you were looked after with refreshments and were able to work whilst waiting. We really appreciate your kind words and hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Everything about this dealership at…
Everything about this dealership at Poole was first class . From the minute we decided to purchase our two cars RS3 and S3 right through to collecting them was faultless. Laura was fantastic ! She guided us through the whole process with such ease , cannot fault her . The moment you enter the showroom you have immediate attention. Friendly staff who quite honestly cannot do enough . Well done Poole Audi , we have only just purchased the two new cars but wouldn’t hesitate to come back to you guys when the time comes again. BRILLIANT 🤩
September 16, 2024
Unprompted review
Reply from Poole Audi
Hello Jan,
Thank you for taking the time to leave us a fantastic review. We are thrilled to hear you had a first class experience with us here at Poole Audi and that Laura was able to help you find the perfect Audi RS3 and Audi S3. We are so pleased you had a positive purchase and handover experience with us and that Laura guided you throughout the process with ease. I will pass your kind words on to the whole team and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
On time and helpful updates
On time and helpful updates. MOT problem solved with minimum effort on my part. Plus the car was cleaned to high standard, which was the icing on the cake !
September 5, 2024
Unprompted review
Reply from Poole Audi
Hello Jeff,
Thank you for leaving us a fantastic 5-star review. We're thrilled to hear that your MOT issue was resolved smoothly and that you appreciated the updates from our team along the way. It's great to know the car cleaning added that final touch to your experience and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Poole Audi 10/10
Poole Audi service team are excellent, I used to live in Dorset now Lincolnshire and I take my A8 back for its first service and they look after the car and me.
Nothing is to much for the team, lovely loan car and replaced my drivers mirror complete and service 10/10 .
My local dealer is less than ten miles away I drive two hundred miles to Poole because they care about my car and I trust them explicitly.
Thank you Poole Audi
September 5, 2024
Unprompted review
Reply from Poole Audi
Hello Mr Winslet,
Thank you for your kind review and for choosing to make the long journey to Poole Audi for your vehicles service. We are thrilled to hear you had a 10/10 experience with us and that our service team were able to look after you and your Audi A8 during your visit. We really appreciate your loyalty and the trust you place in us. I will pass your wonderful words on to the team and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Preferred dealing with Ryan…
Preferred dealing with Ryan unfortunately these youngsters do not know how to deliver a 5 star service.
September 7, 2024
Unprompted review
Reply from Poole Audi
Good morning,
Thank you for taking the time to leave us a review and provide us with important feedback, we are sorry to hear that you have not had the experience you deserve at Poole Audi.
We would be grateful for the opportunity to address your concerns and discuss your feedback in more detail. If you could please contact us at https://www.pooleaudi.co.uk/contact or on 01202 775050, that would be much appreciated.
Kind Regards,
Emma – Poole Audi
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