Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... See more
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Review summary
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Our experience dealing with Poole Audi was very pleasing, the process of buying a car can be a bit daunting but Roddy was extremely helpful and patient guiding us through the process, always keeping... See more
Company replied
We were treated promptly and respectfully by all members of staff. The sales rep (Hayley Keeping) listened to our car requirements and answered all our questions in a professional courteous manner.... See more
Company replied
Cameron Parr- what a guy! From our first enquiry right through to collection day, Cameron made the entire experience not just enjoyable, but genuinely memorable. We were far more inclined to make ou... See more
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Company details
About Poole Audi
Written by the company
WELCOME TO POOLE AUDI
Contact info
Old Wareham Road, BH12 4QN, Poole, United Kingdom
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4.5
Excellent
511 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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First class service from Poole Audi
First class service from start to finish when purchasing a car Kept informed all the way and everything was so straightforward. Very helpful, efficient staff particularly Jordan Field in sales!
November 23, 2024
Unprompted review
Reply from Poole Audi
Hello Cp,
Thank you for your kind words. We're thrilled to hear you had a first-class experience with us. Keeping you informed and making the process straightforward is our goal, and we're glad Jordan Field stood out with his helpfulness and efficiency. Enjoy your new Audi, and we hope to see you again in the future!
Kind regards,
Eugenia - Poole Audi
I was very happy with my experience at…
I was very happy with my experience at poole audi . I purchased an audi TTS lovely car . Sam was very professional and made sure that everything that needed to be done was ready for the handover . Really pleased would use poole audi again .
November 23, 2024
Unprompted review
Reply from Poole Audi
Hello Jacky,
Thank you for sharing your experience. We're delighted to hear how happy you are with your new Audi TTS and the service you received. We are pleased to hear Sam’s professionalism and attention to detail made the handover a smooth and enjoyable process. We look forward to welcoming you back to Poole Audi in the future!
Kind regards,
Eugenia - Poole Audi
Very friendly and knowledgeable people
Very friendly and knowledgeable people. I dealt with one salesperson throughout the process of buying my new car which meant it was a seamless and enjoyable experience
November 12, 2024
Unprompted review
Reply from Poole Audi
Hello RB,
Thank you for sharing your experience. We're delighted to hear that working with a single salesperson made the process seamless and enjoyable for you. Your kind words about our friendly and knowledgeable team mean a lot. Enjoy your new Audi!
Kind reragds,
Eugenia - Poole Audi
Brilliant service from start to finish.
Brilliant service from start to finish.
Very knowledgeable and people who listen to their customers.
November 13, 2024
Unprompted review
Reply from Poole Audi
Hello Emma,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had brilliant service with us from start to finish and that our team were able to assist you during your visit. We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
A good experience…
Poole Audio did everything they said they would do. Laura Pennington was very helpful in dealing with the sale and responding to all queries.
November 19, 2024
Unprompted review
Reply from Poole Audi
Good afternoon,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you had a positive experience with us and that Laura was very helpful throughout the purchasing process of your new Audi. I will be sure to pass your kind comments on to the team and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
Inadequate checks and service
A7 purchased 2 years old. Within 36 hours it required a litre of oil. Minimal attempts to apologise by Poole Audi. No attempt to offer me recompense.
Three weeks later Poole Audi informed me the new clutch fitted required further new parts to be fitted - in Poole. Minimal explanations - little attempt to offset inconvenience to me and 300 miles on the clock. Purchase Process - Delays in responding to my emails and difficulty in contacting my salesperson. Who also asked my former occupation on two occasions. Intrusive. Delay in car being ready for collection. It's an excellent car. Hopefully nothing else will go wrong with it.
October 24, 2024
Unprompted review
Reply from Poole Audi
Dear Richard,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi. One of our Sales Managers will investigate this for you immediately and contact you shortly.
Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Emma – Poole Audi
Outstanding
Incredibly happy with the service received from Audi Poole.I purchased a beautiful A4 S line Estate ,I’d like to thank Hayley for being incredible throughout the entire process, friendly knowledgeable - truly professional. Her customer service was next level! The attention to detail Audi provide when buying a car from them is truly outstanding. I am so pleased with my car,and gift wrapping it on the day of collection was a surprise and such a nice touch, made me smile a lot ! All in all fantastic service and fantastic experience -I cannot praise them enough .
November 8, 2024
Unprompted review
Reply from Poole Audi
Hello Charlotte,
Thank you for your fantastic review. We're thrilled to hear how happy you are with your Audi A4 S line Estate and the exceptional service Hayley provided. Her professionalism and friendliness truly shine, and it's great to know the attention to detail and special touches made your experience even more memorable. Enjoy your new Audi, and we look forward to welcoming you back at Poole Audi in the future!
Kind regards,
Eugenia - Poole Audi
New car
This is the 2nd car iv bought from Poole Audi
Always had 5star service
All my questions answered swiftly
A big thank you to Daniel for making the purchase of my a3 run smoothly
November 19, 2024
Unprompted review
Reply from Poole Audi
Hello Richard,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had another positive experience with us here at Poole Audi and that our team were able to help you find the perfect Audi A3. I will pass your kind words on to Daniel and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
New car is really nice……5star…… but…
New car is really nice……5star…… but they lose a star at Audi Poole because they keep you waiting so long…..it’s like they think they are the only ones with stuff to do…..waits of 20 to 30 mins when picking up or dropping off car.
They lose another star because of the ridiculous price of Audi accessories….£160 for a rubber boot mat !! £450 for an Audi dashcam when the best buy in Which is a little over £100!!!!
November 27, 2024
Unprompted review
Reply from Poole Audi
Dear Adrian,
Thank you for taking the time to leave us a review and provide us with important feedback, we are sorry to hear that you have not had the experience you deserve at Poole Audi.
We take all feedback seriously and would like to address your concerns regarding waiting times in more detail. Please don’t hesitate to get in touch with us directly at https://www.pooleaudi.co.uk/contact or by calling us on 01202 775050. We value your insights and are keen to ensure we improve where needed.
Regarding the pricing of accessories, we understand your concerns and regret any confusion. As accessory pricing is set by Audi UK, we are unable to influence it locally. However, we apologise if this was not clearly explained during your visit.
Kind Regards,
Eugenia – Poole Audi
New car
We had seen the vehicle my wife wanted online at Poole Audi, we rang them to put a deposit down as we were away at the time and don’t even live near Poole, but it was the right vehicle. From the initial call to collecting the vehicle, and the follow,up communication, everything was perfect. Our salesman was Cameron who couldn’t do enough for us.
September 1, 2024
Unprompted review
Reply from Poole Audi
Hello Trevor,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with us and that Cameron was able to help you find your perfect Audi. It's great that he was able to support you throughout the purchase and handover of the vehicle and also check that your were happy after driving away. We hope you are enjoying your new Audi and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
Customer care
I was well looking after and the service from all the staff was great and very knowledgeable. The purchase was easy and efficient.
October 31, 2024
Unprompted review
Reply from Poole Audi
Hello Toman,
We really appreciate you taking the time to leave us a review. It's fantastic to hear you had a 5-star experience with us here at Poole Audi and that our team were able to look after you during your visit. We are so pleased that we could help you find the perfect Audi and that the process was made easy for you. I will pass your kind words on to the team and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
Great experience …
Great experience and more so a great car.
It’s the little touches .
The unveiling of the car in a dedicated area. A bottle of wine etc it just made it a memorable experience/day.
October 26, 2024
Unprompted review
Reply from Poole Audi
Hello Joe,
Thank you for sharing your experience. We're delighted to hear that the personal touches made your car collection memorable. Enjoy every moment with your new Audi, and we look forward to seeing you again at Poole Audi!
Kind regards,
Eugenia - Poole Audi
Great car buying experience from start…
Great car buying experience from start to finish.
Thanks to Daniel and the team at Poole Audi
October 26, 2024
Unprompted review
Reply from Poole Audi
Hello MrsY,
Thank you for your feedback. We’re thrilled to hear Daniel and the team provided a great experience. We look forward to welcoming you back to Poole Audi!
Kind regards,
Eugenia - Poole Audi
Great service from Hayley Keeping
Hayley Keeping dealt with the purchase of my A3. Everything was straightforward. Hayley was responsive and helpful at all stages. Overall I had a great experience and would buy from Poole again. Aftercare has also been good.
September 26, 2024
Unprompted review
Reply from Poole Audi
Hello Stephen,
Thank you for sharing your experience. We're thrilled that Hayley provided such responsive and helpful service, making your Audi A3 purchase a smooth one. It’s great to hear our aftercare has met your expectations as well. We look forward to welcoming you back to Poole Audi in the future!
Kind regards,
Eugenia- Poole Audi
Excellent service from Daniel Waddell…
Excellent service from Daniel Waddell which made the p/ex and new purchase easy
October 18, 2024
Unprompted review
Reply from Poole Audi
Hello Ted,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had excellent service with us here at Poole Audi and that Daniel was able to assist you with the part exchange of your vehicle. I will pass your kind words on to the team and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
Great experience and the car was nicely…
Great experience and the car was nicely presented as a gift wrapped present at the end. Nice touch, as was the bottle of wine too! Great work by the Audi salesman, Jordan Field. He was really knowledgable and very helpful. Thanks so much Jordan
October 21, 2024
Unprompted review
Reply from Poole Audi
Hello Phil,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a great experience with us here at Poole Audi and that the handover of your new Audi was made special for you. I will pass your kind words on to Jordan and the rest of the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
We is dealings like Hayley’s her is…
We is dealings like Hayley’s her is care is comfortable.
September 28, 2024
Unprompted review
Reply from Poole Audi
Hello Saves on Jon,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with us and that our team were able to help you. We have shared your feedback with the team. Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Elysha - Poole Audi
Sam was good my only gripe was the…
Sam was good my only gripe was the cleanliness of the car and fuel level. I expected better from Audi.
September 7, 2024
Unprompted review
Reply from Poole Audi
Hello mynewaudi,
Thank you for taking the time to leave us a review and provide us with important feedback. We would be grateful for the opportunity to address your comments and discuss your feedback in more detail. As we don’t have your name or contact number, If you could please contact us at https://www.pooleaudi.co.uk/contact or on 01202 775050, that would be much appreciated.
Kind Regards,
Eugenia – Poole Audi
Great experience
fabulous smart dealership I've bought a few Audi's in the past great cars, I recently bought an A3 needed something suitable to my new needs. I worked with a salesman Claudio very knowledgeable and helpful listening to my requirements for my new car explained the extras and the cars available met my expectations and exceeded them. Service department is easy to arrange a service or MOT never had a problem. overall everyone is helpful and a great assest to the brand.
October 5, 2024
Unprompted review
Reply from Poole Audi
Hello Richard,
Thank you for your kind words. We're so pleased that Claudio was able to meet and exceed your expectations with your new Audi A3. It's great to hear that our service department has been reliable for your servicing and MOT needs as well. We appreciate your continued trust in Poole Audi and look forward to welcoming you back in the future!
Kind regards,
Eugenia - Poole Audi
Great service all round
Great service all round. Jordan Field was very helpful throughout the service. Polite, professional and answered any queries we had. I am so happy with the new car!
September 28, 2024
Unprompted review
Reply from Poole Audi
Hello Rachel,
Thank you for sharing your experience! We’re thrilled to hear you had such a positive experience, and it’s great to know Jordan Field provided helpful, polite, and professional service throughout. We're so glad you're happy with your new car, and we look forward to welcoming you back in the future!
Kind regards,
Eugenia - Poole Audi
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