Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... See more
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Review summary
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Reviews shaping this summary
Our experience dealing with Poole Audi was very pleasing, the process of buying a car can be a bit daunting but Roddy was extremely helpful and patient guiding us through the process, always keeping... See more
Company replied
We were treated promptly and respectfully by all members of staff. The sales rep (Hayley Keeping) listened to our car requirements and answered all our questions in a professional courteous manner.... See more
Company replied
Cameron Parr- what a guy! From our first enquiry right through to collection day, Cameron made the entire experience not just enjoyable, but genuinely memorable. We were far more inclined to make ou... See more
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Company details
About Poole Audi
Written by the company
WELCOME TO POOLE AUDI
Contact info
Old Wareham Road, BH12 4QN, Poole, United Kingdom
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4.6
Excellent
509 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Poole Audi
Hello Martin,
We really appreciate you taking the time to leave us a review. It's fantastic to hear you had a 5-star experience with us and that our team were helpful and professional. I will pass your kind words on to the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Really happy
Really happy, amazing customer service from front of desk staff always helpful. They have been very responsive to my queries and they have been able to provide me with a good experience for buying my Audi. Would definitely recommend to anyone.
January 21, 2025
Unprompted review
Reply from Poole Audi
Hello Holly,
Thank you for taking the time to leave us a 5-star review and for your kind recommendation. We are thrilled to hear you had fantastic customer service with our team here at Poole Audi and that we were able to help you find the perfect new Audi. Please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
Reply from Poole Audi
Hello Neil,
Thank you for taking the time to leave us a review. We are thrilled to hear you had a 5-star experience with Poole Audi and that our team were able to respond to your queries in a timely manner. We really appreciate your kind words and hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Very attentive and professional
Very attentive and professional. Established my needs despite them being slightly uncertain. Compromised where necessary and were not at all pushy.
January 16, 2025
Unprompted review
Reply from Poole Audi
Hello Mark,
Thank you for taking the time to leave us a review. It's great to hear you had a 5-star experience with us here at Poole Audi and that our team were attentive and professional during your visit. I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Had a problem with screens going blank…
Had a problem with screens going blank . Called at 9.30pm all sorted by 11am. Many thanks to Mr |Field. He was amazing. Sorted out my problem same day in 1 hr. Amazing Customer Service. Nothing is too much trouble. Also thanks to the reception team.
January 16, 2025
Unprompted review
Reply from Poole Audi
Hello Fiona,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear that Jordan was able to assist you with your Audi and resolved the issue in a timely manner. I will pass your kind words on to the whole team here at Poole Audi and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Superior Customer Service
I had a superb experience with Poole Audi, I dealt with Jordan who headed up used car sales and then Daniel Worsdell who we had the majority of dealings with. Both were absolutely fantastic at their job roles. Jordan found us the perfect car when we didnt think we would be able to have that particular upgraded version. Daniel was so knowledgeable and patient and friendly. Aftercare has been top notch. by far the best dealership I have been to and will return for our next car!
November 21, 2024
Unprompted review
Reply from Poole Audi
Hello Natalia,
Thank you for sharing your wonderful experience with us here at Poole Audi. It’s fantastic to hear that Jordan and Daniel provided such exceptional service, from helping you find the perfect car to offering great aftercare. I will pass your kind words on to the whole team and we look forward to welcoming you back when it's time for your next car.
Kind regards,
Emma – Poole Audi
Excellent customer service
I booked my A4 in for an MOT the week before Christmas. While the car was at Poole Audi I had an accident at home and fractured my arm . As I was unable to collect the car at the scheduled time , I called the team there and asked if they could deliver the car to me the next day . The response I received was wonderful, customer focused and extremely helpful , nothing was too much trouble for them .
I have been taking my car to Poole Audi for nearly 5 years now , I have always been received by efficient, professional and helpful staff , it’s always been a good experience and I come away feeling like a valued customer. Well done
December 18, 2024
Unprompted review
Reply from Poole Audi
Hello Martin,
Thank you for your kind words and for sharing your experience with us. We are very sorry to hear about your accident and hope you are recovering well. We are so glad we could help make things a little easier for you during this time. We always aim to provide exceptional service, and we are thrilled to hear that you've had consistently positive experiences with our team over the years. We really appreciate your kind words and loyalty and hope to welcome you back to us again in the future.
Kind regards,
Emma – Poole Audi
Purchased a 73 Plate Audi A4 from Poole…
Purchased a 73 Plate Audi A4 from Poole Audi. Happy with the car. I dealt with Laurent Reynolds on sales negotiations and Sam Forrester when taking delivery. Everything went really smoothly and I am happy with the after care service.
January 4, 2025
Unprompted review
Reply from Poole Audi
Dear Mr Nazir Rumani,
Thank you for taking the time to leave us a review. It's great to hear you had a 5-star experience with us and that Laurent and Sam were able to assist you throughout the purchase and handover of your new vehicle. We are so pleased the whole process with us here at Poole Audi was smooth for you and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
Excellent service
Excellent service. Fantastic attention to detail and very good after care.
December 24, 2024
Unprompted review
Reply from Poole Audi
Hello Rob,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had excellent service with us and that our team were able to look after you during your visit. I will pass on your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Easy and Friendly experience finding…
Easy and Friendly experience finding and upgrading my car. Took the time to explain things and support throughout the process and genuinely pleased and generous on collection. Customer Service first class thank you
December 17, 2024
Unprompted review
Reply from Poole Audi
Hello Jan,
Thank you for leaving us a 5-star review. We are so pleased to hear you had an easy and friendly experience whilst upgrading your vehicle. It's great that our team were able to provide you with first class customer service and support you throughout the whole process. I will pass your kind comments on to the team and we hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
NOT ALLOWED TO BUY A CAR FROM POOLE AUDI
Being mature enough not to hold a grudge against Poole Audi, I saw a car there and paid a deposit. The salesperson Laurent Reynolds did his best to enable me to buy the car, not aware of my past history with them until I mentioned it, just before I was about to pay the balance and collect the car.
When he called, I was told that I was persona non grata there, and they were not to sell me a car. I made the choice of asking for my cash back and sadly cancelling the sale. It shows that Poole Audi had instructions not to sell me a car again because I gave them, and rightly so, a one star rating. This rating does not reflect on the efforts of Laurent Reynolds who was great to deal with. Unfortunately the company are not, however, they can put things right by allowing me to buy the car if Mr Elms sanctions it. All it takes is a call/text/email and I can pay in full, cash. No hard feelings and my review will reflect this when/if I hear from them.
Update 8pm 7 Jan: Nothing heard from Poole Audi and they have sold the car since this review. Disappointed but not surprised as they never wanted to sell to me.
December 31, 2024
Unprompted review
Reply from Poole Audi
Dear Firkindolloper,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi. A Sales Manager will investigate this for you immediately and contact you shortly.
Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Emma – Poole Audi
Nearly £2000 on issue to be resolved…
Nearly £2000 on issue to be resolved last year and now it’s back. KWIK FIT £90 same issue resolved.
Wouldn’t ever touch you again. The car is a couple of years old and even purchased from you.
Disgusting. It saddens me you can get away with this
January 2, 2025
Unprompted review
Reply from Poole Audi
Dear Charlotte,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi.
Unfortunately, we cannot see any bookings relating to your name, so would be extremely grateful if you, or the owner of the vehicle, if that is not you, would kindly supply us with the vehicle’s registration number, along with your contact details- https://www.pooleaudi.co.uk/contact .
Once we have this information, we will investigate your concerns and contact you immediately. Please accept our apologies and thank you once again for your valuable feedback.
Kind regards,
Eugenia – Poole Audi
My partner made an enquiry.
My partner made an enquiry.
Multiple emails back and forward with Elle.
Unnecessary questions asked we requested a video.
No video received after asking multiple times.
Contacted another dealer.
Picked up our lovely new car today.
I wouldn’t even service it here.
November 8, 2024
Unprompted review
Reply from Poole Audi
Dear S Thomas,
Thank you for taking the time to leave us a review and provide us with important feedback, we are sorry to hear that you have not had the experience you deserve at Poole Audi.
After reviewing our records, we can confirm that we sent a video to your provided contact details and have made several attempts to reach you, including follow-ups from our team. However, we understand that you may have been busy or unable to respond at the time.
Although you have decided not to proceed on this occasion, if there is anything we can do to help in the future, please do not hesitate to contact us at https://www.pooleaudi.co.uk/contact or on 01202 775050.
Kind regards,
Eugenia - Poole Audi
Professional workers
Professional workers, I have received my car on time as agreed
December 5, 2024
Unprompted review
Reply from Poole Audi
Hello Ramy,
Thank you for taking the time to leave us a review. We are delighted to hear you had a positive experience with us and that our team were professional during your visit. I will pass your kind words on to the team and if there’s anything we can do to make your next experience even better and earn that 5-star rating, please do not hesitate to let us know.
Kind regards,
Emma - Poole Audi
Avoid Audi Poole - Dishonest and Unprofessional Service
I am deeply disappointed with my experience purchasing an Audi S5 from Audi Poole. From start to finish, the level of service was unacceptable, and their lack of honesty and professionalism has left me questioning the integrity of the dealership.
Firstly, Audi Poole failed to perform the pre-sale 149-point check that is promised with Audi Approved Used cars. The vehicle was sent out with:
• A scratch in the paintwork that wasn’t present when we paid the deposit.
• A chip in the windscreen.
• A broken heating element on the air conditioning.
• A passenger door lock that didn’t work.
• A GDPR breach, as the previous owner’s personal information and bills were left in the glove box.
These issues made it clear that the car did not undergo the promised 149-point inspection or even receive a basic valet before being handed over to us.
When we handed the car over for repairs, Audi Poole failed yet again. The door lock still didn’t work, and the previous owner’s documents were still in the glove box when the car was returned to us. To make matters worse, the car had developed a rattle, so we took it to our local Audi dealership for a second opinion.
Our local Audi garage informed us that the car was flagged as mapped/chipped (TD1), which voided the warranty that Audi Poole had assured us was in place. Not only does this violate Audi’s Approved Used Car policy, but it also constitutes a major misrepresentation of the car’s condition at the time of sale.
Audi Poole has been dishonest and unprofessional throughout this entire process. They sold us a car that should never have been marketed as Audi Approved Used and failed to address the issues we raised. I strongly advise anyone considering a purchase from Audi Poole to think twice. Trust is essential when buying a car, and unfortunately, Audi Poole has proven themselves to be entirely untrustworthy.
November 7, 2024
Unprompted review
Reply from Poole Audi
Dear Rhiannon,
Thank you for sharing your concerns. We're truly sorry that you feel let down by your experience.
Please rest assured that we take great care in thoroughly checking the history and inspecting each vehicle to the highest standards. If there is any occasion where we have not met those high standards, we will always take action to put things right, as we have here in offering to bring the vehicle back to rectify the issues or we are happy to provide a full refund.
We hope you find this resolution fair, and we remain committed to ensuring your satisfaction.
Kind regards,
Emma - Poole Audi
From the start staff were very helpful…
From the start staff were very helpful and helped with information when needed. The handover of the new car was quick and easy.
When it’s time to change cars again Poole Audi will be the first place I will call.
November 27, 2024
Unprompted review
Reply from Poole Audi
Hello Jason,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with us and that our team were helpful and informative during your visit. It's great that we were able to ensure the purchase and handover of your new Audi was quick and easy and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Bought a used Audi Q3 from Poole Audi
We bought a used Audi Q3 and the Poole Audi sales representative, Hayley Keeping, was very helpful, knowledgeable and professional.
November 29, 2024
Unprompted review
Reply from Poole Audi
Hello P F,
Thank you for your feedback. We're thrilled to hear that Hayley provided helpful, knowledgeable, and professional service during your Audi Q3 purchase. We hope you’re enjoying your new Audi and look forward to assisting you again in the future!
Kind regards,
Eugenia - Poole Audi
5 star service
I have not bought a car from a main dealer for many years but I was really impressed with the service and attention to detail I recieved to ensure I was happy with my purchase. Ivan really wanted me to be happy and worked with me to make that happen! The unveiling was a touch a class
November 5, 2024
Unprompted review
Reply from Poole Audi
Hello Julian,
Thank you for sharing your experience. We're delighted to hear that Ivan provided such exceptional service and attention to detail, ensuring your satisfaction with your purchase. The unveiling moment is something we love to make special, and we're so glad it added a touch of class to your experience. Enjoy your new Audi, and we look forward to welcoming you again in the future!
Kind regards,
Eugenia - Poole Audi
First class service from Poole Audi
First class service from start to finish when purchasing a car Kept informed all the way and everything was so straightforward. Very helpful, efficient staff particularly Jordan Field in sales!
November 23, 2024
Unprompted review
Reply from Poole Audi
Hello Cp,
Thank you for your kind words. We're thrilled to hear you had a first-class experience with us. Keeping you informed and making the process straightforward is our goal, and we're glad Jordan Field stood out with his helpfulness and efficiency. Enjoy your new Audi, and we hope to see you again in the future!
Kind regards,
Eugenia - Poole Audi
I was very happy with my experience at…
I was very happy with my experience at poole audi . I purchased an audi TTS lovely car . Sam was very professional and made sure that everything that needed to be done was ready for the handover . Really pleased would use poole audi again .
November 23, 2024
Unprompted review
Reply from Poole Audi
Hello Jacky,
Thank you for sharing your experience. We're delighted to hear how happy you are with your new Audi TTS and the service you received. We are pleased to hear Sam’s professionalism and attention to detail made the handover a smooth and enjoyable process. We look forward to welcoming you back to Poole Audi in the future!
Kind regards,
Eugenia - Poole Audi
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