Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Our experience dealing with Poole Audi was very pleasing, the process of buying a car can be a bit daunting but Roddy was extremely helpful and patient guiding us through the process, always keeping... See more
Company replied
We were treated promptly and respectfully by all members of staff. The sales rep (Hayley Keeping) listened to our car requirements and answered all our questions in a professional courteous manner.... See more
Company replied
Cameron Parr- what a guy! From our first enquiry right through to collection day, Cameron made the entire experience not just enjoyable, but genuinely memorable. We were far more inclined to make ou... See more
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Company details
About Poole Audi
Written by the company
WELCOME TO POOLE AUDI
Contact info
Old Wareham Road, BH12 4QN, Poole, United Kingdom
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4.6
Excellent
509 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Outstanding in every respect
Outstanding in every respect. The sales team are friendly, knowledgeable and extremely helpful. I trust Poole Audi implicitly for quality advice and service. I have no hesitation in recommending Poole Audi to anyone seeking a quality service.,
May 30, 2025
Unprompted review
Reply from Poole Audi
Hello Chris,
Thank you for your fantastic review. We really appreciate your kind words and recommendation and are delighted to hear you had an outstanding experience with us.
We are so pleased to hear that you found our sales team friendly, knowledgeable, and helpful. Earning your trust means a great deal to us, and it's fantastic to know that you feel confident in the quality of advice and service we provide.
Thank you again for choosing Poole Audi. We look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Audi Poole are good to deal with
Very helpful and responsive when asked. Services supplied with a courtesy car if required and the work carried out within the time given. All in all one of the best garages I have used over the past 40 years!
May 20, 2025
Unprompted review
Reply from Poole Audi
Hello Robert,
Thank you for leaving us a 5-star review. We are delighted to hear that you found our team helpful and responsive, and that the service met your expectations - including the courtesy car and timely completion of work.
We really appreciate your kind words and look forward to welcoming you back to Poole Audi again in the future.
Kind regards,
Emma - Poole Audi
A wonderful experience in the show…
A wonderful experience in the show room, the car all laid out perfectly and the staff are all smart and welcoming.
I part exchange my car and the car I chose was not available to see but a lower spec car was on the forecourt to see I was seen by the sales advisor Tim Alford and was very impressed with his knowledge of this car as it was new to Audi SQ5, I was worried when we went to collect the but car it excided my expectation as Tim said he was perfect in his description.
Very Impressed with Poole Audi
May 12, 2025
Unprompted review
Reply from Poole Audi
Hello Kate,
Thank you for sharing your 5-star experience with us. We are so pleased to hear it was a wonderful one from start to finish.
It’s great to know that our team made you feel welcome during your visit and that Tim made such a positive impression. It's wonderful to hear he helped guide you through the process with confidence and expertise. The Audi SQ5 is a fantastic choice, and we are thrilled it exceeded your expectations on collection.
Thank you again for choosing Poole Audi and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Good experience from start to finish.
My whole experience with Poole Audi has been brilliant. I have always had BMW in the past but decided to give Audi a try and so far am not regretting it. The sales team were brilliant and were not pushy. The A1 that I have purchased has been brilliant. Fun, nippy and a pleasure to drive. Went back to manual and have found the six speed gearbox really good.
May 22, 2025
Unprompted review
Reply from Poole Audi
Hello Sharon,
Thank you for taking the time to leave us a positive review. We are thrilled to hear that your experience with Poole Audi has been brilliant from start to finish.
It's always great to welcome someone new to the Audi brand and we are so pleased to hear that your Audi A1 is living up to expectations.
If there is anything else we can do to support you going forward, please do not hesitate to get in touch.
Kind regards,
Emma - Poole Audi
10 out of 10. Personal service.
Would highly recommend had excellent service, answered emails promptly and returned phone calls the same day. Picked me up from the station when I came to collect my car 10 out of 10. Bottle of wine on collection of my car was a nice touch, I have never had that before from other Audi dealers and this is my fifth Audi A5.
May 9, 2025
Unprompted review
Reply from Poole Audi
Hello Neil,
Thank you for leaving us a fantastic 5-star review. We really appreciate your kind words and recommendation and are delighted to hear that you were pleased with the service you received.
It’s great to know that our prompt communication and personal touches, like collecting you from the station and the bottle of wine, helped make your experience a memorable one. We always aim to go the extra mile, so it means a lot to hear that this stood out, especially as this is your fifth Audi A5.
We hope you are enjoying your new car, and if there is anything more we can do in the future, please do not hesitate to get in touch.
Kind regards,
Emma - Poole Audi
Having had difficulty getting my car to…
Having had difficulty getting my car to Poole Audi due to a medical issue, the staff sorted it out and couldn’t have been more helpful. Thank you
May 12, 2025
Unprompted review
Reply from Poole Audi
Hello Paul,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience at Poole Audi and that our team were able to support you with your vehicle. It’s always our goal to make the process as smooth and enjoyable as possible, and it’s wonderful to know we achieved that for you. We really appreciate your kind words and hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Great experience
Seamless process, great communication and very professional and all questions answered thoroughly with sales executive Kyle overall great experience
May 29, 2025
Unprompted review
Reply from Poole Audi
Hello Rubi,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you had a seamless experience with us at Poole Audi. It's great to know Kyle was professional and helpful throughout the process. We hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Very professional but personal service…
Very professional but personal service from start to finish. This is the 4th consecutive Audi that we have purchased from Poole Audi and none have ever let us down. This was our first brand new Audi and we had done our research and set our budget before visiting the showroom. A suitable vehicle was sourced in line with what we were looking for, delivered in 2 weeks and we were kept informed at every stage.
May 21, 2025
Unprompted review
Reply from Poole Audi
Hello Kevin,
Thank you for taking the time to leave us a 5-star review. We really appreciate your kind words and loyalty and are delighted to hear that your experience with Poole Audi has consistently met your expectations. We always aim to provide a personal and professional service from start to finish and its great to know that your first brand-new Audi purchase was smooth and well-informed. We hope you are enjoying your new Audi, and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma – Poole Audi
My first EV Audi
I recently purchased a vehicle from Roddy McIntyre and couldn’t be happier with the experience. From start to finish, Roddy was exceptional. He took the time to really understand what I was looking for and listened carefully to my needs. He was incredibly patient throughout the whole process, never rushed me, and explained everything clearly and in simple terms — which made me feel confident and comfortable with my decision.
Nothing was ever too much trouble for Roddy. He genuinely went above and beyond to make sure I was happy with every aspect of the purchase. His professionalism, honesty, and care made the experience smooth and enjoyable. I highly recommend Roddy to anyone looking to buy a vehicle — you’ll be in great hands!
May 4, 2025
Unprompted review
Reply from Poole Audi
Hello Marie,
Thank you so much for your fantastic review. It truly means a lot to us here at Poole Audi. We will be sure to get this wonderful feedback over to Roddy.
We really appreciate your kind words and hope you to see you again in the future. Please do not hesitate to contact us if we can assist you again in the future.
Kind regards,
Elysha – Poole Audi
Long Distance Purchaser
To be honest, I've never left a Trust Pilot review, and never felt the urge too.... except for now. I was a very long distance purchaser, I'd never seen the car, had no chance of seeing it, and that left telephone. Except, I'm deaf.... Not a problem for these guys.... 11 out of 10 on every point. No Hassel, no problem, just consistent help. I would whole heartedly recommend.
1 Trust Pilot review ever... and fully deserved
May 3, 2025
Unprompted review
Reply from Poole Audi
Hello Neil,
Thank you so much for your fantastic review. It truly means a lot to us here at Poole Audi, especially knowing this is your first Trustpilot post. We are honoured you chose us for such a big purchase from a distance, and we are even more thrilled that our team could make the process smooth and stress-free for you.
We really appreciate your kind words about our service and communication and hope you are enjoying your new Audi. Please do not hesitate to contact us if we can assist you again in the future.
Kind regards,
Emma – Poole Audi
Recently had an MOT and service on my…
Recently had an MOT and service on my TT. Audi collected my car from home, carried out the necessary work, and then returned the car to me at the end of the day. I work from home some of the week and this was a godsend for me not having to take time out of my day to deal with this yearly saga. Audi kept me up to date with progress via WhatsApp which was great also. I didn’t need to do any chasing. The service was EXCELLENT and will definitely be coming back next year provided I don’t need to before!
April 3, 2025
Unprompted review
Reply from Poole Audi
Hello Sara,
Thank you for your kind words and for taking the time to share your experience with us.
We are delighted to hear that our collection and delivery service made things easier for you whilst your Audi TT was in for its MOT and Service. It’s great to know that our WhatsApp updates helped keep you informed without any hassle, and we are thrilled you found the service excellent.
I will pass your fantastic review on to the team, and we look forward to welcoming you back to Poole Audi again in the future.
Kind regards,
Emma - Poole Audi
Whether I ring Audi to book an…
Whether I ring Audi to book an appointment for my car to have MOT, Service etc the attitude of the staff is excellent and always helpful.
My Audi Q2 is ageing now but I love it and I drive hundreds of miles each week and it’s always been so reliable.
Whatever The Staff are taught at Audi please keep it up- p.s. you could give my GP surgery some tips 😄
May 16, 2025
Unprompted review
Reply from Poole Audi
Hello Tina,
Thank you for your 5-star review and wonderful feedback. We are pleased to hear that our team consistently provides excellent and helpful service whenever you contact us. It’s great to know your Audi Q2 has been so reliable, especially given the miles you cover each week.
I’ll be sure to pass on your kind words to the team and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma – Poole Audi
Recommend Poole Audi over other dealerships in the south.
I always use Poole Audi even though they are outside my area. I have much more faith in their technicians than my local dealership. A lovely showroom and client area with great customer service.
April 7, 2025
Unprompted review
Reply from Poole Audi
Hello Sonia,
Thank you for your kind words and for continuing to choose Poole Audi.
We are delighted to hear that you feel we are worth the extra journey and that our team are always ready to assist you. It’s great to know you have confidence in our technicians and that you have enjoyed the showroom and customer service.
We really appreciate your loyalty and kind feedback and look forward to welcoming you back to Poole Audi again in the future.
Kind regards,
Emma – Poole Audi
Highly Delighted
The Audi brand sells itself but without an excellent back up dealership, it would fall flat.
I am not made of money and am not particularly easy to please but I am on my third car from Poole Audi. To those that know me, that is indeed an accolade for Poole Audi. All aspects of owning a vehicle supplied by Poole Audi is Excellent, from the front of house Ladies to Sales personnel (all grades) and After Sales/Service personnel, all are very genuinely superb.
The advert is correct - "Look No Further"
May 16, 2025
Unprompted review
Reply from Poole Audi
Hello Paul,
Thank you for taking the time to share your feedback. It means a great deal to us that you have chosen Poole Audi for your last three vehicles and continue to enjoy a first-class experience.
We are delighted to hear that our teams across all departments have left a positive impression. Your kind words are truly appreciated, and we look forward to continuing to deliver the high level of service you have come to expect.
If there is anything more we can do to support you, please do not hesitate to get in touch.
Kind regards,
Emma - Poole Audi
Extremely happy Audi owner
Bought my first Audi from Poole Audi and have had excellent customer service with every visit - without fail.
The staff are friendly and helpful, and those staff assigned to you/your car for a particular visit - service, MoT, etc., - are absolutely wonderful, and keep you informed all the time your car is with them.
May 16, 2025
Unprompted review
Reply from Poole Audi
Hello Barbara,
Thank you for your kind words. We are thrilled to hear you had a 5-star experience with us.
It's wonderful to know that our team consistently provides you with first-class service, keeping you informed every step of the way. We are especially pleased that you found our team friendly and helpful.
We really appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Emma – Poole Audi
Great Reception and Service team
Great Reception and Service team. Nothing was too much trouble.
Best Audi Dealership in the south
April 25, 2025
Unprompted review
Reply from Poole Audi
Hi Adam,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had great service with us at Poole Audi and that our team were able to assist you during your visit. We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Audi A1 first car purchase
The sales person Laura Pennington was outstanding in communicating and being helpful with any requests I had.
I have bought a few cars remotely and this was by far the best experience I have had, the handover was faultless and Laura went the extra mile to make my daughters first car purchase special.
April 26, 2025
Unprompted review
Reply from Poole Audi
Hello John,
Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Laura provided outstanding service and made the process smooth and enjoyable for you.
It's especially heart-warming to know that she went the extra mile to make your daughter’s first car purchase a special occasion. We are thrilled that this was your best remote car-buying experience yet, and I will be sure to pass your lovely feedback on to Laura and the team.
We hope your daughter is enjoying her new Audi A1 and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma – Poole Audi
Very good and helpful salesman.
April 18, 2025
Unprompted review
Reply from Poole Audi
Hello Michael,
Thank you for leaving us a great review. We are so pleased to hear you had a positive experience with us and that our team were helpful during your visit. We really appreciate your kind feedback and please let us know if there is anything we can do to make your experience a 5-star one.
Kind regards,
Emma - Poole Audi
Great experience with Poole Audi…
Had my 1st service with Poole Audi great experience, Staff were super helpful got the job done and delivered my car like new.
Many thanks for making things so easy x
March 1, 2025
Unprompted review
Reply from Poole Audi
Hello Deborah,
We really appreciate you taking the time to leave us your kind words and feedback. It's great to hear that you had such a positive experience with us at Poole Audi during your vehicle’s first service.
It’s wonderful to know our team was helpful, and efficient in completing the work on your car. We really appreciate your support and look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Faultless service from Tim at Audi Poole
Audi Poole couldn't have done anything more to have made buying a car as easy as possible. Faultless service standards, from everyone in the Poole Showroom, especially by Tim, and also the Yeovil Showroom too. Start to finish, the standard is exactly as you would expect and hope for from Audi, resulting in a car that far exceeds my expectations.
April 12, 2025
Unprompted review
Reply from Poole Audi
Dear M Gwilliam,
Thank you for your kind words and wonderful feedback.
We are delighted to hear that your experience with us at Poole Audi was faultless from start to finish. Tim and the entire team will be thrilled to know they helped make your car-buying journey smooth and enjoyable. It’s always our goal to deliver the premium service that reflects the Audi standard, and knowing your new car has exceeded your expectations really means a lot to us.
We hope you are enjoying your new Audi and look forward to welcoming you back to us again in the future.
Kind regards,
Emma – Poole Audi
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