Don't get your vehicle worked on here if you want all the bolts replaced after work being carried out.

Poole Audi forgot to replace bolts on my vehicle on a previous visit during a service when removing parts, and failed to inform me of this issue. I had a service completed approximately 3 months ago and then on the most recent visit had an MOT completed where they found the issue.

When handing my vehicle over the service advisor explained all the details will be in an email and I can review all the details on there, and handed me an MOT certificate. This was failing to inform me of the missing bolts. I was first aware they were missing after getting home and reading this email as I was quickly ushered over to me vehicle to leave.

Upon further review these missing bolts had been marked as urgent/rectify soon, and that to have the issue resolved they wanted to charge me for them.

I have tried multiple times to raise this issue with Poole Audi via email (unable to phone during office hours as I work shifts). After emailing my service advisor and customer services separately I had a single response last week saying the issue was being looked into and I would hear back by Friday 5th. It is now Tuesday 9th and haven't even had an acknowledgement of the issue, let alone a hint of resolution.

I live over an hour away from the garage so it isn't a simple pop in fix for me, and I am extremely disappointed they didn't feel I was a worthy enough customer to keep my safety a priority.

Excellent service and very knowledgeable.

I brought an A6 in December 2023. I was informed it was free of defect. It had a fuel system fault, central locking fault and a climate control fault. The car has been returned 15 times in 20 months and remains defective. Poole Audi offered to buy back at trade price not retail price or £200 toward a alternative car same model and age with less mileage priced at 9.5K more.
Certain members of the sales team could not lie straight in bed. If you want to buy an Audi, please go some where else and save yourself from an horrendous experience.

I knew I wanted to buy an Audi for replacement of my old car, and Hayley Keeping, Poole Audi sales, found me exactly the right vehicle to fit my planned specification at an acceptable price.
This was the Q8 model with an already built in, electrically operated tow hitch I required. The 2019 car has already covered 55,000 miles but was in immaculate condition and I was convinced it would cover more than double that in its life.
After a test drive, Hayley professionally talked me through the modern complexities of the buying process and explained and demonstrated the technicalities of the powerful, advanced modern vehicle (compared to my old car).
Poole Audi and the staff at the company gave me the service I wanted and sold me the car fit for my requirements.
John from Canford Cliffs, Poole.

This is a company that provides an extremely high level of customer service and i would highly recommend
I dealt with Sam when buying my new car and I must say he really took really good care of me

Sales dept very patient and professional. The unvailing/ presentation of new car was a pleasant surprise. Only down side was i wanted a tow bar but Audi wanted 2K for it & even then had none available. If I got Tow Bar fitted by another professional fitter my 2 year warranty would be void.

Nothing but problems, since I picked up my new Q5 SLine Audi 2025
Technician cracked the consule prior to handover. This was replaced, back window cover not fitted correctly, no date for replacement. 7 faults on the car, car transported back to Poole Audi. Communication appalling throughout the experience. Technicians worked on it for three days. Could not fix initially, having to call Audi UK. Due to faults and management asked for a refund. Very poor communication from branch manager and after sales manager
Felt no alternative but to accept market value after only 3 months brand new at the time losing a lot of money. Made a official complaint to Audi UK. Outcome as the car is now traded back to Poole matter closed. Leadership and Management poor, communication poor. Would I use Poole audi again, No

Nothing but problems since the sale of my new q7 and now I need a repair and the customer service is non-existent and very frustrating! Waited over a week for a repair and they can’t even phone with an update!

Then when I call for an update it’s incorrect information again and car isn’t ready when they said it would be.

For the price of a new Audi you would expect a half decent customer service where they actually speak to each other and the departments and maybe pop you a call.

Sadly I don’t think I can deal with an unprofessional company like this for much longer so will be parting ways as soon as I can end my finance with them.

I took my Audi A3 in for its major service at Poole Audi and could not fault the whole process. Everyone I dealt with was professional, friendly, and efficient.

The service centre itself is absolutely amazing, and even a while-you-wait service is not a chore at all. There are plenty of places to work, and the addition of the beauty salon is just wonderful. I took the opportunity to have a massage while I waited, and I can honestly say this was probably the most enjoyable experience I’ve ever had at a garage!

We previously owned an Audi A4 and had visited the old Poole Audi some years ago, where we always received excellent service. It’s great to see that this level of service has not changed—and has even been scaled up—since the move to the new service centre.

My car was returned lovely and clean, and the Audi Cam video from the engineer who serviced my car was clear, concise, and very reassuring. I’ll definitely be returning to Audi for my next service, knowing my car is in good hands.

I brought my first audi from poole audi. It's my first time buying from main dealer. Sam Forester was my salesman making the sale process nice and easy. Completing on time. The audi team were all pleasant and very welcoming. I would highly recommend poole audi. Many thanks to the team.

Made purchasing a new car a pleasure.
From initial enquiry to handover, everything was flawless. Kept fully informed on cars progress and all questions and queries answered promptly. Excellent video of vehicle, explaining all the new features.
Car was immaculate at handover .
Well done Poole Audi.

We recently purchased a new Audi vehicle from Audi Poole, and I was very impressed with the whole experience and team who were involved. Great customer service from the moment we walked into the showroom. We were never put under any pressure and any questions were answered and dealt with promptly. The team turned the new vehicle from showroom to handover in less than a day !!! Very impressed.
Would definitely recommend Audi Poole.

Audi Poole the service was excellent ,beyond expectation, continued to report back to me on progress and gave the car a good clean .... highly recommend them as your first point of call for an Audi

I recently purchased a RS6 from Poole Audi and was thoroughly impressed with the entire experience. From the first enquiry to the handover, the team was professional, knowledgeable, and genuinely helpful throughout.

Communication was excellent — I was kept updated at every stage, and all of my questions were answered promptly and clearly. The process was smooth, efficient, and stress-free, which is exactly what you hope for when purchasing a car like this.

A special thank you to Luke who went above and beyond to ensure everything went to plan. It’s rare to find a dealership that combines premium products with such high levels of customer care.

Highly recommended — I wouldn’t hesitate to return or recommend Poole Audi to others.

I bought a rs3 from poole Audi. I don’t live close but all aspects of my purchase (including a part-exchange) were dealt with with consummate professionalism and efficiency. Joe Astley was really helpful in arranging the purchase, was non-pushy and a pleasure to work with.

We arrived to very smiley helpful members of staff. Our salesman Tim was fantastic. He was patient with us as we were not sure what to buy at first.. He was extremely knowledgeable and explained about all the services Audi provide.. He made us feel very comfortable and kept in touch with us until our car arrived . Thankyou 😊

My recent experience with Hayley Keeping at Poole Audi has been fantastic. I was slightly daunted at the thought of purchasing a car from a dealership and expected a pushy approach, however this wasn’t my experience at all and Hayley made me feel reassured throughout the entire process.

Everything was so easy - communication was great, all paperwork was sent and signed electronically, and the handover process was comprehensive. I am so delighted with my new car and Hayley’s personable and sincere demeanour made my experience relaxing and enjoyable.

Great experience purchasing our new Q3 from Poole Audi.
Professional and personnel throughout the process.
Made us aware of all the options available with out pressure which was refreshing and appreciated.
New car was forced and made available within a week which assisted out diary.
Our new car was presented impeccably and all controls clearly explained. All in all a great experience from an attentive team.

If you are looking to purchase an Audi then I highly recommend Poole Audi and especially Laura, who is an amazing sales specialist. She answered all my many questions quickly and everything was explained thoroughly.

Collecting the car felt special and Laura took the time to go through the many features of the car. This was very important to me as my new car is a huge upgrade compared to my previous car.

Using Poole Audi is very easy. The service staff were very attentive, polite, and knew what was needed.
I was invited to have a seat and offered a drink while I waited.
The small job didn't take long, I was offered a car wash and nothing seemed too much trouble.
I certainly wouldn't hesitate to go back for any work required.