Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... See more
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Review summary
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What people talk about most
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Our experience dealing with Poole Audi was very pleasing, the process of buying a car can be a bit daunting but Roddy was extremely helpful and patient guiding us through the process, always keeping... See more
Company replied
We were treated promptly and respectfully by all members of staff. The sales rep (Hayley Keeping) listened to our car requirements and answered all our questions in a professional courteous manner.... See more
Company replied
Cameron Parr- what a guy! From our first enquiry right through to collection day, Cameron made the entire experience not just enjoyable, but genuinely memorable. We were far more inclined to make ou... See more
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Company details
About Poole Audi
Written by the company
WELCOME TO POOLE AUDI
Contact info
Old Wareham Road, BH12 4QN, Poole, United Kingdom
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4.6
Excellent
509 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Cameron Parr- what a guy!
Cameron Parr- what a guy!
From our first enquiry right through to collection day, Cameron made the entire experience not just enjoyable, but genuinely memorable. We were far more inclined to make our purchase thanks to his responsiveness, professionalism, and impressive knowledge. He’s a top guy, to say the least!
October 16, 2025
Unprompted review
Reply from Poole Audi
Hello Mr Rizwan,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and that our team were friendly and efficient during your visit. It's great to hear that Cameron listened to your requirements and was able to find you the perfect Audi.
We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Great service and friendly staff with…
Great service and friendly staff with high respect for customers. In particular, Roddy McIntyre, Audi sport sales specialist, listened attentively to my requirements and made my long-held dream of owning an Audi come true.
October 9, 2025
Unprompted review
Reply from Poole Audi
Hello Khalil,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and that our team were friendly and efficient during your visit. It's great to hear that Roddy listened to your requirements and was able to find you the perfect Audi.
We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Our experience dealing in good hands with Poole audiwith Poole Audi…
Our experience dealing with Poole Audi was very pleasing, the process of buying a car can be a bit daunting but Roddy was extremely helpful and patient guiding us through the process, always keeping us in formed as to when we would be expecting our vehicle. When receiving the car he went through all the necessary information needed and said to get in touch if we needed any help. Would highly recommend Poole Audi
October 28, 2025
Unprompted review
Reply from Poole Audi
Good afternoon,
Thank you for your kind words and for taking the time to share your experience with us.
We are delighted to hear that Roddy made the car-buying process smooth and enjoyable for you. Ensuring our customers feel informed and supported throughout the whole process is very important to us, and it’s great to know that we achieved that for you.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Emma - Poole Audi
Shocking customer service
Shocking customer service. New Audi A3 Hybrid booked in for a complete lack of heating while in electric mode. Fix should have been 2 days, 10 days later problem not resolved. No replacement vehicle, Audi technical very slow to offer resolution. Communication with Audi Poole and Audi UK has been very sadly lacking. This is my third new Audi, but I’m afraid never again. As a good customer, I’m not valued at all. Sad, but Audi need to get their house in order.
November 13, 2025
Unprompted review
Reply from Poole Audi
Dear Mr Hill,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi. A manager will investigate this for you immediately and contact you shortly.
Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Emma – Poole Audi
First time in Poole
First time in Poole, and first Audi purchase. It couldn’t have gone any better, the salesman, Mark, was superb from start to finish. The showroom was immaculate, the staff were friendly, and my car was presented in beautiful condition. Highly recommend.
August 20, 2025
Unprompted review
Reply from Poole Audi
Hello Lee,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with our team at Poole Audi.
It's fantastic to know you had a first-class experience with Mark and that he was able to support you throughout the process of finding your perfect Audi.
We really appreciate your kind words and recommendation and look forward to welcoming you back in the future.
Kind regards,
Emma - Poole Audi
We placed our order for a new Q3 which…
We placed our order for a new Q3 which would be arriving the day we returned from a two week holiday. Daniel Worsdell our Audi rep arranged everything to enable us to pick up the vehicle on the day we arrived back in the UK. All with no hiccups or fuss. He couldn't have been more helpful.
September 27, 2025
Unprompted review
Reply from Poole Audi
Hello Roy,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that Daniel was able to help you find the perfect Audi and arrange your handover at a time that suited you.
We truly appreciate your kind words, and please don’t hesitate to get in touch if there’s anything more we can do for you in the future.
Kind regards,
Emma - Poole Audi
Sam Forrester
Sam Forrester has been an absolute pleasure to deal with. Whilst being under time restrictions as this wasn’t my local branch, he went above and beyond to provide me with all the information I needed, making the decision-making process so much easier. Sam is incredibly approachable and easy to talk to, and he truly makes you feel like a valued customer. From the very first conversation, he put me at ease — taking the time to explain everything clearly and in detail to ensure I fully understood. Without a doubt, he’s been the best person I’ve dealt with during my search for a car. It’s the small details and personal touches that really make the difference.
October 19, 2025
Unprompted review
Reply from Poole Audi
Hello Tilly,
Thank you for taking the time to share your experience. We are delighted to hear that you felt supported and valued throughout the process.
Providing clear information and making things as easy as possible for our customers is always our goal, so it’s great to know this came across.
I will pass your kind feedback on to Sam and the team and we hope you enjoy your new Audi.
Kind regards,
Emma - Poole Audi
Does it get any better...
Having recently purchased a used Audi from a car dealer, I was a little anxious as the air con wasn't working. The car dealer offered to get it sorted, but I decided to pay the extra and have a main dealer check it over for peace of mind.
May I say Poole Audi were so thorough, and found a faulty glow plug, a filler cap issue, and a faulty seal in the rear light. It get's better... Whilst this was all going on, my Wife was receiving the most wonderful massage in their Beauty salon. Not joking, they actually have a beauty salon!!!
On top of this the car was cleaned free of charge.
Needless to say we will be returning to Poole Audi ;0)
October 9, 2025
Unprompted review
Reply from Poole Audi
Hello Gary,
Thank you for sharing your experience with us. We are delighted to hear that our team at Poole Audi were able to put your mind at ease and take such good care of both you and your car.
It’s wonderful to know you appreciated the thorough service our team completed on your Audi and that your wife enjoyed some well-deserved relaxation in our onsite Beauty Salon.
I will be sure to share your kind words with the team and we look forward to welcoming you both back again soon.
Kind regards,
Emma - Poole Audi
Overall a good experience
Overall a good experience in developing a deal that meet my needs and requirements. The sales specialist was attentive and kept me informed of how my order was progressing although the wrong car had initially been sourced. A mutually agreed solution was quickly developed.
September 15, 2025
Unprompted review
Reply from Poole Audi
Hello Brian,
Thank you for your wonderful feedback. We are thrilled to hear that you had a great experience at Poole Audi and that our team provided attentive communication throughout the process.
It’s fantastic that we could quickly find a solution that met your needs and ensure everything worked out smoothly.
We really appreciate your trust and hope you enjoy your new Audi.
Kind regards,
Emma - Poole Audi
Fantastic Etron 55 supplied by Poole Audi
Great car explained very well by Mark from Poole Audi
Extremely pleased with the comfort and quite ride provided by the Audi Etron 55
The car was prepared to a very high standard cannot fault in any way
September 15, 2025
Unprompted review
Reply from Poole Audi
Good morning,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience with our team at Poole Audi and that Mark was able to help you find the perfect Audi.
It's wonderful to know that he took the time to explain all the features of the vehicle and that your new Audi was prepared to the highest of standards.
We really appreciate your kind review and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
The team at Poole Audi were great from…
The team at Poole Audi were great from day one. We initially received a short video showing us the vehicle which was a nice touch. They always responded quickly to any questions we had.
The handover was really nice with the big unveiling and the complimentary bottle of wine was lovely too.
September 11, 2025
Unprompted review
Reply from Poole Audi
Hello Wendy,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a fantastic experience at Poole Audi and that our team were able to support you throughout the whole purchase of your new Audi. We really appreciate your kind comments and are delighted to hear the handover was made special for you. We hope you are enjoying your new vehicle.
Kind regards,
Emma - Poole Audi
We got the car that we wanted at the…
We got the car that we wanted at the time we wanted it. Daniel helped us through the finance application and all went well.
September 5, 2025
Unprompted review
Reply from Poole Audi
Hello Mohammed,
Thank you for taking the time to leave us a fantastic 5-star review. We are thrilled to hear you had a positive experience at Poole Audi.
We look forward to welcoming you back again in the future.
Kind regards,
Elysha - Poole Audi
Would have been 5 if I got some flowers…
Would have been 5 if I got some flowers and I felt rushed as the sales person had someone else waiting for them.
September 12, 2025
Unprompted review
Reply from Poole Audi
Hello Audi Sue,
Thank you for taking the time to leave us a review. We really appreciate your feedback.
We’d like to clarify that while we don’t provide flowers, we do include a complimentary bottle of Midas Wine with every handover as a gesture of appreciation.
We are very sorry to hear that you felt rushed during your visit; that’s certainly not the experience we want for our customers. Your time and comfort are extremely important to us, and I’d love to understand more about your experience so we can make sure this doesn’t happen again.
If you’re happy to share a few more details, I’d be delighted to hear from you directly. Your feedback will help us improve and ensure every customer feels valued and unhurried. You can reach out to us on www.pooleaudi.co.uk/contact
Thank you,
Elysha – Poole Audi
Buying a car at Audi
Everyone at Audi made me feel welcome, special and coffee is amazing. Every question i had was answered and I was kept informed every step of the way - Lucy was fantastic.
August 28, 2025
Unprompted review
Reply from Poole Audi
Hello Suzie,
Thank you for taking the time to leave us a fantastic 5-star review. We are thrilled to hear you had a positive experience at Poole Audi and that the whole team made you feel welcome.
It's great to know we were able to keep you informed throughout your whole visit and I will pass your kind words on to Lucy.
We look forward to welcoming you back again in the future.
Kind regards,
Emma - Poole Audi
Excellent customer service
Excellent customer service. Make you so welcome. Explains everything to you feel so relaxed when you walk in there. So clean and bright. So much to choose from
September 4, 2025
Unprompted review
Reply from Poole Audi
Hello Stuart,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you experienced excellent customer service with our team at Poole Audi and that you were impressed with the range of Audi models available in the showroom.
I will pass your kind words on to the whole team and we look forward to welcoming you back in the future.
Kind regards,
Emma - Poole Audi
Love Audi
Love Audi, i'm on my fourth from Poole Audi.
They are all very professional, smart and attentive.
One issue: when you call them, you go to reception, they take all your details and then try and pass you to the relevant department, if a particular agent is dealing with you only he/she can speak to you. This is where the telephone tennis starts. Bck and fourth 4 time the other day, we ended up dealing with the issue on answer phone messages. Loosen up this rule Audi, its time consuming and frustrating and take up everyones tim x 4 on this occasion.
September 16, 2025
Unprompted review
Reply from Poole Audi
Hello Glen,
Thank you for your kind words and continued loyalty. We are delighted to hear that this is your fourth Audi from Poole Audi and that our team are always professional and attentive during your visits. We really appreciate your feedback and will be sure to pass this on to the team. If there is anything more we can do to assist you, please do not hesitate to contact us.
Kind regards,
Emma - Poole Audi
Excellent support and customer servic.
Excellent support and customer service from Tim Alford at Poole Audi.
He helped to navigate all our issues and still managed to get our new Q8 on time.
Overall a brilliant experience.
August 28, 2025
Unprompted review
Reply from Poole Audi
Hello Louise,
Thank you for leaving us a 5-star review. We are thrilled to hear you had a positive experience at Poole Audi and that you received excellent support and customer service from Tim and the rest of the team.
We hope you are enjoying your new Audi Q8 and please do not hesitate to contact us if we can help you any further.
Kind regards.
Emma - Poole Audi
Second hand Audi car
From start to finish very good service and car delivered on time and in perfect condition very happy.
August 29, 2025
Unprompted review
Reply from Poole Audi
Hello Andy,
Thank you for taking the time to leave us a review. We are thrilled to hear you had a fantastic 5-star experience with us whilst purchasing your Approved Used Audi. It's great to know your car was delivered on time and in perfect condition.
We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Audi Approved Used
Bought a £26k approved used car, found out it has broken rear windscreen in the boot trim and an aftermarket replacement installed. Not declared at the time of purchasing and apparently passed the extensive 137 point check.
Refusing to address this issue and rectify to Approved Used standards.
Would avoid if you want any integrity and honesty with your car purchases
August 21, 2025
Unprompted review
Reply from Poole Audi
Dear Mr Norton,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi. A manager will investigate this for you immediately and contact you shortly.
Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Emma – Poole Audi
My new car
Very helpful and quick at sending me a full detailed video of the car explaining all the options for me and always responding to my emails very quickly and all around very good service thank you
July 15, 2025
Unprompted review
Reply from Poole Audi
Hello Madison,
We really appreciate you taking the time to leave us a 5-star review.
It's great to hear that the video walkthrough and quick responses made things easier for you. We are so pleased that we could assist you and hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
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