Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our experience dealing with Poole Audi was very pleasing, the process of buying a car can be a bit daunting but Roddy was extremely helpful and patient guiding us through the process, always keeping... See more
Company replied
We were treated promptly and respectfully by all members of staff. The sales rep (Hayley Keeping) listened to our car requirements and answered all our questions in a professional courteous manner.... See more
Company replied
Cameron Parr- what a guy! From our first enquiry right through to collection day, Cameron made the entire experience not just enjoyable, but genuinely memorable. We were far more inclined to make ou... See more
Company replied
Company details
About Poole Audi
Written by the company
WELCOME TO POOLE AUDI
Contact info
Old Wareham Road, BH12 4QN, Poole, United Kingdom
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4.6
Excellent
509 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Exceptional Sales Experience
We recently bought an Audi A1 for our son and the experience with Laura at Poole Audi was exceptional from start to finish. From the very first contact, Laura was professional, approachable, and genuinely interested in helping us find the right car, nothing felt forced or transactional.
People buy from people, not companies, and we definitely bought from Laura. She made the whole process easy, reassuring, and enjoyable, and went the extra mile to ensure everything was right.
A huge thank you to Laura for such outstanding service — we wouldn’t hesitate to recommend her to anyone considering an Audi.
March 30, 2026
Unprompted review
Reply from Poole Audi
Hello Lara,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Laura and the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
AMAZING!!
AMAZING!!
Roddy was so knowledgeable and easy to deal with.
He made the purchase easy
And, I love my car!!
April 4, 2026
Unprompted review
Reply from Poole Audi
Hello Sarah,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Roddy and the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Superb service from Poole Audi
Superb service from Matt, Lucy and the team at Poole Audi made purchasing our new car an enjoyable experience from start to finish. Couldn't recommend them strongly enough to anyone looking to buy a new car.
February 14, 2026
Unprompted review
Reply from Poole Audi
Hello Adam,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Matt, Lucy, and the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
A problem free experience
The purchase was a straightforward transaction. All questions were answered with clarity and the deal was completed without any problems.
March 5, 2026
Unprompted review
Reply from Poole Audi
Hello R Stainer,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
I have recently bought a fully electric…
I have recently bought a fully electric car. The customer service I received went above and beyond. I cannot thank the staff enough for making the pick up of my car so memorable
March 1, 2026
Unprompted review
Reply from Poole Audi
Hello Sandra,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Failed again.
Failed again.
Car booked in for a MOT on 4th March, which thankfully it passed. The customer service was excellent with frequent cups of hot chocolate.
We were shown a video made by the technician of a chirping bird like noise from the radiator area. After some discssion it was agreed that our customer service lady would contact us to arrange a suitable date to have this investigated. This has not yet happened. However the noise has now stopped so it is not a problem.
March 4, 2026
Unprompted review
Reply from Poole Audi
Dear Ron
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi.
A manager will investigate this for you immediately and contact you shortly. Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Elysha – Poole Audi
Top tier customer service.
From start to finish the customer service was top tier. It was a quick and smooth process and I was kept up to date and informed about everything.
February 9, 2026
Unprompted review
Reply from Poole Audi
Hello Mike,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
We purchased two new cars from Poole…
We purchased two new cars from Poole Audi.
Laura looked after us through the process with excellent customer service.
Would highly recommend the dealership and in particular Laura.
February 16, 2026
Unprompted review
Reply from Poole Audi
Hello Samantha,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback to Laura and the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Ryan Winsor who looked after us from…
Ryan Winsor who looked after us from start to finish to purchase our New S3 .. brilliant 👏 customer experience & nothing was too much for Ryan to deliver an exemplary experience... His Communications are to be applauded... Thanks Ryan
February 6, 2026
Unprompted review
Reply from Poole Audi
Hello Nigel,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback to Ryan and the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Smooth transaction & great customer…
Luke Stacey, our sales rep, has been very helpful to ensure the whole buying experience running very smoothly and professionally. Communication was very efficient and timely. The experience with Poole Audi has been extremely satisfactory as always.
February 5, 2026
Unprompted review
Reply from Poole Audi
Hello Min Yuan,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback to Luke and the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Great experience from beginning to end
Great experience from beginning to end. Customer service was top notch also.
January 30, 2026
Unprompted review
Reply from Poole Audi
Hello Edward,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback to the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
We won't be going anywhere else, other than Poole Audi,in future!
Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose.
Trading in was made easy, along with hand over of cars and documentation.
Clear explanation and walk through of new cars key features and workings.
As promised, follow up calls were made and checks that all was well. Would certainly recommend and will be back again when we need a replacement car.
January 21, 2026
Unprompted review
Reply from Poole Audi
Hello Ailsa,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback to the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Poole Audi ⭐️⭐️⭐️⭐️⭐️
Easy to deal with considering the whole deal was done via email / phone
January 31, 2026
Unprompted review
Reply from Poole Audi
Hello Chris,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us.
We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Excellent service
Excellent, honest service. Purchased a used A4, very happy with the experience, any issues or queries were quickly responded to and quickly resolved. I would definitely recommend this dealer to anyone considering an Audi.
January 3, 2026
Unprompted review
Reply from Poole Audi
Hello Manny,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us.
We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Great service,smooth process
December 31, 2025
Unprompted review
Reply from Poole Audi
Hello Briony,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us.
We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Great service
Great service. Quick delivery and great car (Q8). Very happy to recommend Poole Audi
December 17, 2025
Unprompted review
Reply from Poole Audi
Hello John,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us. We agree, the Audi Q8 is a great car!
We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Excellent car buying experience at Audi…
Excellent car buying experience at Audi Poole
I had a fantastic experience purchasing my car from Audi Poole. From the very beginning, the sales team was professional, friendly, and extremely helpful, making the whole process smooth and stress-free.
Everything was explained clearly, with no pressure at any stage, and communication was excellent throughout. The team paid great attention to detail and ensured the car was prepared to the highest standard.
This is exactly the level of service you expect from a premium brand like Audi. I would highly recommend Audi Poole to anyone looking to buy a car and will definitely return in the future.
December 8, 2025
Unprompted review
Reply from Poole Audi
Hello Nikolav,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us.
We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Wonderful and smooth experience
I had an excellent experience with the Audi sales agent Laura Pennington. She was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. Every question was answered clearly, the entire process was smooth and transparent, and the attention to detail was outstanding. From the first interaction to delivery, the service exceeded my expectations. I highly recommend her to anyone looking for a premium car-buying experience.
November 28, 2025
Unprompted review
Reply from Poole Audi
Hello Alok,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us. We are glad to hear Laura looked after you so well.
We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
I recently purchased an Audi Q8 e-tron…
I recently purchased an Audi Q8 e-tron in November and wanted to express my sincere gratitude. The salesperson, Matthew Osborne, I worked with was exceptionally helpful and knowledgeable. He made the entire buying process a truly pleasant experience. I am very happy with my new vehicle. I highly recommend their dealership to anyone considering a new car.
November 24, 2025
Unprompted review
Reply from Poole Audi
Hello Sandun,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us. We are glad to hear Matthew looked after you so well.
We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Excellent service and as you’d expect…
Excellent service and as you’d expect but nothing will ever compare to the exceptional service we received from Mary it’s a shame she left. She was fantastic.
September 5, 2025
Unprompted review
Reply from Poole Audi
Hello Paul,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us.
We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
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