The process was easy. The sales representative was friendly and delivered on what he sold me. Heater arrived on time and is a great asset to our pool. Granddaughter says the heater is the best ever it... See more
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When I started researching pool heaters and heat pumps, I found “poolheatpumps.com”… I sent them an inquiry, and shortly after, received a call from Asa Strong. Asa answered all of my questions, and... See more
Company replied
The representative I worked with was very professional and helpful. He provided me with the education and information I needed to make my decision. Offered the coupon code for pump.. Order was proc... See more
Company replied
I liked your knowledge of what I needed for my size pool initially. Ease of ordering and speed of delivery was great. When I ignorantly did not drain the heat pump prior to cold weather causing jus... See more
Company replied
Company details
Written by the company
Welcome to Poolheatpumps.com, where we are passionate about making your pool experience unforgettable! With a commitment to delivering personal customer service, we take pride in helping you find the perfect pool heat pump tailored to your specific pool and location. At Poolheatpumps.com, we understand that each pool is unique, and choosing the right pool heat pump can be overwhelming. Our experienced pool heating experts are here to guide you through the entire process. From the moment you reach out to us, you'll be greeted by friendly and knowledgeable professionals who will take the time to understand your needs, preferences, and budget. Whether you have a residential pool or a large commercial one, we are proud to offer the best prices in the industry, without compromising on product quality or customer service. Poolheatpumps.com collaborates directly with reputable manufacturers, ensuring that you get top-of-the-line products at competitive rates. When you choose Poolheatpumps.com, you are not just buying a product; you are investing in a relationship built on trust, reliability, and exceptional customer care. Let us be your trusted partner in creating memorable swimming pool fun!
Contact info
260 Redfish Creek Drive, 32095, St. Augustine, United States
- 800-741-9956
- asa@poolheatpumps.com
- www.poolheatpumps.com
4.9
Excellent
549 reviews
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This is the 3rd heat pump I purchased…
This is the 3rd heat pump I purchased (I have vacation rental homes) and we have no issues at all
March 13, 2024
Reply from Poolheatpumps.com
Thank you for being a repeat customer! We appreciate you letting us know that all is well.
Reply from Poolheatpumps.com
Thanks for the review and for letting us know you are happy with your pool heat pump.
Great communication The service and knowledge of the pool…
The service and knowledge of the pool heat pump heater were great. Pool heater arrive two day after I placed the order. Awesome thanks again.
February 22, 2024
Reply from Poolheatpumps.com
Thank you for letting us know you were happy with our service. We truly appreciate your review!
Quick delivery (less than a day)…
Super quick delivery (less than a day) so far the unit is working as expected
February 22, 2024
Reply from Poolheatpumps.com
Thank you for letting us know you were happy with the quick delivery!
Excellent customer service
Asa was very helpful answering function and installation questions and recommending a model. Shipping was fast and the unit works very well.
February 20, 2024
Reply from Poolheatpumps.com
Thank you for letting us know the customer service was excellent. We appreciate your review!
excellent experience
February 12, 2024
Reply from Poolheatpumps.com
Thank you for letting us know your experience with Poolheatpumps.com was excellent. We appreciate your review!
Shipping was fast and easy
Shipping was fast and easy. The price was great. The heater/chiller combo works beautifully!
December 20, 2023
Reply from Poolheatpumps.com
Thank you for pointing out the great pricing and fast shipping. We hope you enjoy many years of pool fun with your heater/chiller!
He was very well versed in the…
He was very well versed in the Equiptment and he did everything he said .Very helpful
December 11, 2023
Reply from Poolheatpumps.com
Thank you for your review. So glad you found us helpful!
Great prices and service
Great prices, fast delivery, delivery person was very helpful and courteous, and Asa was very responsive to all my questions.
January 9, 2024
Reply from Poolheatpumps.com
We are glad you were happy with our service. Thank you so much for leaving us a review!
Professional treatment
Professional treatment, prompt, courteous and the pricing is good. Made in Fort Myers Florida so it's local business which supports Americans and pisses off Democrats.
January 2, 2024
Reply from Poolheatpumps.com
Yes, Gulfstream makes a USA quality built pool heat pump in Fort Myers, Florida. Thank you for leaving us a review. We truly appreciate it!
I have done business with this company…
I have done business with this company for many years. I have recommended them across the board but today I had an unacceptable experience.
I called to ask for a part and was directed to their directory. I tried to explain the part I need and Asa the sales person became very irritated because of a misunderstanding about said part. I was then hung up on and he will not take my call after this very minor misunderstanding.
Down right pathetic.
Within the next few days they reached out and apologized. Still an unfortunate situation.
February 27, 2024
Unprompted review
Reply from Poolheatpumps.com
Customer service is of utmost importance to us, so we did reach out to you to express our sincere apology. We truly value your long-standing relationship with us, and appreciate the recommendations you have made over the years.
It was delivered on time
It was delivered on time. The salesman was fantastic even gave me a pool plumber to install the heat pump and it’s working great.
December 12, 2023
Reply from Poolheatpumps.com
Thank you for letting us know your pool heat pump was delivered on time. And thank you so much for leaving us a review!
T he y are great at heating
T he y are great at heating. Work long time.
February 5, 2024
Unprompted review
Reply from Poolheatpumps.com
Thank you for leaving us a review. We appreciate it!
Fast and dependable
I had all my questions answered by a representative that clearly new what he was talking about and new all of his products. Thank you Asa.
Ordering was easy, quick and the shipping was fast. The delivery was so much better than I expected. I almost forgot to mention how great the prices were. Ordering through Poolheatpumps.com safed us almost $2,000.
I would recommend this company highly.
November 20, 2023
Reply from Poolheatpumps.com
Thank you for sharing your positive experience with Poolheatpumps.com. We are thrilled that we were able to save you almost $2,000 - that is good news! Thank you!
Good price and great customer service
Good price and great customer service. Product arrived on time and was in perfect condition.
November 9, 2023
Reply from Poolheatpumps.com
Thank you for sharing your experience with Poolheatpumps.com. We truly appreciate it!
Everything that was promised was…
Everything that was promised was delivered.The delivery truck driver help me place the heater way I wanted.Was easy to install and the pump works as promised.
November 10, 2023
Reply from Poolheatpumps.com
We are delighted to hear that you are satisfied with our service. We appreciate your trust in us and hope that you enjoy many great pool heat pump years. Thank you for the review!
the pool pump is well designed works…
the pool pump is well designed works well has a good warranty that I hope I never have to use. The heat pump is quite and hopefully will last a long time.
October 31, 2023
Reply from Poolheatpumps.com
We hope you never have to use that good warranty either! Gulfstream is a top quality manufacturer that stands behind their products, so just in case, you are in good hands. Thank you for choosing us and for sharing your positive experience.
Helpful staff
Helpful staff when researching heat pump options. Delivery and unit was great once I purchased.
October 31, 2023
Reply from Poolheatpumps.com
Thank you for sharing your positive experience with Poolheatpumps.com. We truly appreciate it!
easy to deal with and honest
October 26, 2023
Reply from Poolheatpumps.com
Thank you so much for sharing your positive experience with Poolheatpumps.com. Honesty is important to our customers and to us!
Excellent customer service
Excellent customer service
Excellent knowledge of my needs
Did not try to sell me anything I did not need told me pros and cons of many different models I chose to buy an oversized model because of the insides definitely recommended my pool is still under construction hoping to fire her up this week. Cannot wait to have a heated pool to swim on Christmas
October 19, 2023
Reply from Poolheatpumps.com
Thank you for the review! We're happy to hear that you are satisfied with your order and the level of customer service we provide. If you ever need assistance in the future, please don't hesitate to reach out.
A heated pool on Christmas sounds wonderful!
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