Poolheatpumps.com Reviews 549

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The process was easy. The sales representative was friendly and delivered on what he sold me. Heater arrived on time and is a great asset to our pool. Granddaughter says the heater is the best ever it... See more

Rated 5 out of 5 stars

When I started researching pool heaters and heat pumps, I found “poolheatpumps.com”… I sent them an inquiry, and shortly after, received a call from Asa Strong. Asa answered all of my questions, and... See more

Company replied

Rated 5 out of 5 stars

The representative I worked with was very professional and helpful. He provided me with the education and information I needed to make my decision. Offered the coupon code for pump.. Order was proc... See more

Company replied

Rated 5 out of 5 stars

I liked your knowledge of what I needed for my size pool initially. Ease of ordering and speed of delivery was great. When I ignorantly did not drain the heat pump prior to cold weather causing jus... See more

Company replied

Company details

  1. Swimming Pool Supply Store
  2. Swimming Pool Repair Service

Written by the company

Welcome to Poolheatpumps.com, where we are passionate about making your pool experience unforgettable! With a commitment to delivering personal customer service, we take pride in helping you find the perfect pool heat pump tailored to your specific pool and location. At Poolheatpumps.com, we understand that each pool is unique, and choosing the right pool heat pump can be overwhelming. Our experienced pool heating experts are here to guide you through the entire process. From the moment you reach out to us, you'll be greeted by friendly and knowledgeable professionals who will take the time to understand your needs, preferences, and budget. Whether you have a residential pool or a large commercial one, we are proud to offer the best prices in the industry, without compromising on product quality or customer service. Poolheatpumps.com collaborates directly with reputable manufacturers, ensuring that you get top-of-the-line products at competitive rates. When you choose Poolheatpumps.com, you are not just buying a product; you are investing in a relationship built on trust, reliability, and exceptional customer care. Let us be your trusted partner in creating memorable swimming pool fun!


Contact info

4.9

Excellent

TrustScore 5 out of 5

549 reviews

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Rated 5 out of 5 stars

GulfStream Pool Heater

We have really enjoyed our pool heater. Asa helped answer all of our questions. Delivery was super fast. Highly recommend if looking to add a pool heater to your property.

October 3, 2023
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Reply from Poolheatpumps.com

Thank you for the review! We are delighted that you had a great experience with Asa, and are enjoying your pool.

Rated 5 out of 5 stars

Asa was great

October 3, 2023
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Reply from Poolheatpumps.com

Thank you for the review! We are so glad Asa was able to assist you in this important purchase.

Rated 5 out of 5 stars

Recommend

Ordered pump at a great price, it arrived as scheduled and was easy to install. Works just fine.

October 2, 2023
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Reply from Poolheatpumps.com

Thank you for the review! We are glad to know that all is good.

Rated 5 out of 5 stars

This company is truly the key to…

This company is truly the key to endless pool fun! Its temperature pump has transformed my pool, making it comfortable even on cool days. Professional advice, equipment and efficient work. Thanks to them, enjoying the pool has become possible all year round!

August 9, 2023
Unprompted review
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Reply from Poolheatpumps.com

Thank you for your review! We are thrilled that you are getting more use out of your pool. Endless pool fun - love that!

Rated 4 out of 5 stars

Everything went great

Everything went great, but just a little less than perfect. Asa was amazing! And the heater is awesome! I suggest a little more instruction on the tilt meter on the shipping carton, I wasn’t aware that there could be different levels of how serious the shipment was tilted. But a couple of phone calls between the manufacturer and the shipping company, and we worked it all out. Be prepared, the heater is a lot heavier than you think, the delivery truck gets it to the ground for you, but you will still need a way to transport the heater to where you will install it.

July 6, 2023
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Reply from Poolheatpumps.com

Thank you for your review! We're delighted to hear you had a great experience with Asa and are enjoying your new heater.

We appreciate your feedback on the tilt meter instructions and the heater's weight. We'll certainly take your advice into account and work on improving our guidance.

If you have any questions in the future, please don't hesitate to reach out. Enjoy your heated pool!

Warm regards,
Poolheatpumps.com

Rated 5 out of 5 stars

Smooth purchase fast…

Smooth online purchase with very fast delivery. Heater was not working upon installation. However, coordination with Poolheatpumps and Gulfstream lead to a quick replacement of parts and successful installation. The heater is working and gives a totally different experience in the pool. I'm very happy with this purchase.

June 26, 2023
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Reply from Poolheatpumps.com

We're thrilled to hear about your smooth online purchase and fast delivery experience. We apologize for the initial issue with your heater but are delighted that our coordination with Gulfstream resulted in a quick fix. We're glad to know you're now enjoying a fantastic pool experience. Your happiness is our goal!

Best regards,
Poolheatpumps.com

Rated 5 out of 5 stars

Very good product

Very good product . Good customer service.!

June 28, 2023
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Reply from Poolheatpumps.com

Thank you for your kind words! We're happy to hear that you are satisfied with your order and the level of customer service we provide. If you ever need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority.

Best regards,
Poolheatpumps.com

Rated 5 out of 5 stars

ASA very helpful

ASA very helpful. Provided great info to help choice. Good price and Quick delivery.

June 23, 2023
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Reply from Poolheatpumps.com

Thank you for leaving a review. We truly appreciate it!

Rated 5 out of 5 stars

excellent products

Did some research to replace my hayward heat pro
(do not purchase one of these over rated). Decided on a gulfstream. After speaking with Asa at pool heat pumps who was very helpful answering my questions i decided on 125,000 btu to replace my hayward 140,000 btu. I have a 16x32 inground pool. I have to say that this is out performing the hayward. Live in mass and some days are 70 some 90. Been keeping my pool at 85 with less use than the hayward.

June 14, 2023
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Reply from Poolheatpumps.com

Thank you for the details as other people looking for information will find it helpful. Thank you so much!

Rated 5 out of 5 stars

Very knowledgeable and extremely fair

Very knowledgeable and extremely fair. I ordered a smaller unit and Asa sent me the next size bigger at the same cost.

June 20, 2023
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Reply from Poolheatpumps.com

Thank you so much for leaving us a review. We very much appreciate it!

Rated 5 out of 5 stars

I purchased a Gulfstream HE 110-R-A

I purchased a Gulfstream HE 110-R-A.
I was very hesitant to order online because I feared that if any problem arose I would have a difficult time getting it corrected. Thankfully there were no problems. As a matter of fact the entire process was simple and I couldn’t have been happier.
My first call to Poolheatpumps.com allayed all my fears. The entire process was thoroughly explained and delivery went smoothly. Great customer service!

June 9, 2023
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Reply from Poolheatpumps.com

Our company mission is to provide great customer service. Thank you so much for letting us know all went well. We truly appreciate it!

Rated 5 out of 5 stars

Love Our Heat Pump Pool Heater

I hired an Electrician to wire the unit, but I plumbed the unit and we had it installed within a few hours.

The water was 76 degrees and it took the unit overnight to take it to 90 degrees. We have now found the best temperature for us, which is 88 degrees. The unit runs in the morning for a little while, then the sun takes over. By the end of the day, the water is 92 or so, when the outside temperature is in the high 90s.

We have not really noticed a price increase that would make us say anything, as it is in the range of last year's cost of power. We went with this unit because all of our friends bought gas heaters and they turn them off, as the cost of using them is crazy.

We don't intend to heat the pool in mid-winter, we just have a lot of shade in the backyard, and the water stays in the low high 70s to low 80s at best in the summer.

Love the heater!

June 7, 2023
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Reply from Poolheatpumps.com

So glad your pool heat pump is making a difference. Thanks for the detailed review - it should help other people looking for information, Thank you!

Rated 5 out of 5 stars

Was very helpful on the right size…

Was very helpful on the right size heater for what my expectations were and needs and also speedy delivery. Would recommend 👌

June 5, 2023
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Reply from Poolheatpumps.com

Getting the right size pool heater is huge. Thank you for leaving the review. We very much appreciate it!

Rated 5 out of 5 stars

Easy process

The ordering process was easy and quick. Just needed to answer a few questions and it automatically calculated the size of heater we needed. I was informed of delivery every step of the way.

May 25, 2023
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Reply from Poolheatpumps.com

Thank you so much for leaving a review. We truly appreciate it!

Rated 5 out of 5 stars

Happy customer

Asa strong was very helpful in sizing up the right pool heater for my pool.

May 18, 2023
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Reply from Poolheatpumps.com

Getting the right size pool heat pump for your pool is so important. Thank you for leaving the review!

Rated 5 out of 5 stars

My wife will not go into a cool or cold…

My wife will not go into a cool or cold pool. Our new heat pump solved the problem. Why have a pool if you’re not comfortable jumping into it? We’re thrilled with our decision to add the heat pump!

May 22, 2023
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Reply from Poolheatpumps.com

You're right, makes a big difference! Thank you for leaving a review!

Rated 5 out of 5 stars

Recommend

Called with a question and had great communication. Shipped fast good price.

May 19, 2023
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Reply from Poolheatpumps.com

Thank you so much for leaving us a review!

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