Popcultcha Reviews 

Was like a kid in a candy store when visited the gallery lots of cool stuff . Found afew things I wanted worth having a look at store staff seemed very friendly ( but busy)

Terrible customer service and non-existent quality control (or they're doing it knowingly to get rid of damaged stock).

I purchased a larger Funko collecable and the inner box that the collectable was taped to was damaged and taped back together, indicating that the item had been taken out of the box. The figurine also had some scuff marks on it supporting the above.

I contacted Popcultcha's customer service and spoke to "Adam B" (who's bio on their website lists him as "Agro" - probably not the kind of personality you want representing your company!).

Adam refused to send me a replied paid label to send it back and only offered to send me a gift card for the value of the item if I did send it back at my own expense, so that I would have to pay for postage again to obtain a replacement.

Adam then proceeded to tell me that the item hadn't been taken out of the box despite me providing photo evidence to support this and said that a damaged box doesn't constitute a warranty issue.

I wish I read the reviews online before ordering off their website. It looks as though everyone is having similar issues and those ordering online are receiving all the damaged/sub-optimal stock.

Really disappointing that we can't support a local business and we will have to look elsewhere for future purchases.

Lift your game Popcultcha!!

The moment I stepped foot in the store, I had a staff member eyeballing me like I was a criminal. Great start. As I was after a particular set of action figures, I decided I'd approach someone a little friendlier looking and asked a young lady for some help in finding them. She was amazing and tried her best to help, but couldn't find the figures. That's OK. Then she asked the not-so-nice staff member that gave me bad vibes if they were somewhere in the shop ... he said that if they're not where I looked, they'll be in their other store. He then continued to glare at me like I was ruining his day and didn't make any further effort to look for them. Poor service/experience from this young chap who obviously needs customer service training.

Ordered a luffy going merry from them back in the first quarter of 2023, never received the item. I contacted them and I was informed that the item was being shipped back to them because the address was not correct which I was fine with as long as I got a refund. I was informed that they can’t process the refund until they receive the item back and they will contact me once they do. I have reached out to them multiple times throughout 2023 and got the same response. We’re now almost a year from the date of purchase, no refund or info. I attempted to get my bank to do a charge back but it was too late when I requested it. My mistake for being so “understanding”. Do not recommend doing business with this company.

They bend the cards on action figures to fit into small boxes. This has happened to me twice. I expect better packaging from a collectables store.

Also expect to wait weeks for any email to be replied.

We preordered this back in the early days of October. The website at the time of order had issues and I was only able to purchase this item as a guest. Fortunately, an email with the order number was received via my email. When we bought this item, the website had ETA set to November and here we are close to Christmas and no word from the company about it's arrival. I called to find out what was going on and was told that it could take years for preorders to arrive and that anyone with any common sense would know this. I am appalled at the lack of concern and attitude I received from their staff about my order. They're happy to take your money but don't care if they fulfill your order and don't care about providing good customer service either! No apologies, nothing... STAY AWAY FROM POPCULTCHA!!

my funko pops arrived damaged. terrible packaging. Popcultcha needs to educate themselves on how to package their funko pops with care. they believe using ONLY their thick cardboard box is considered "great packaging" when it is NOT great packaging at all because the funko pops will STILL get damaged through mishandling of packages by the couriers if there is no protection inside it from being double boxed or using bubble wrap like other funko pop sellers use.

even worse, Popcultcha refused to give me a refund and they ONLY give you a replacement damaged box if you make ANOTHER order, which is REALLY messed up. why would i want to make another order when you failed my first order?? their logic makes no sense. i'm uncomfortable doing business with Popcultcha due to their bad ethics and behaviour concerns. terrible service and a bunch of scammers. this is unprofessional and unacceptable. waste of my money that i can never get back.

don't shop here - stick to the funko pop stores that ACTUALLY know what they're doing!! i had one of the worst experiences ever shopping with Popcultcha, so take my word for it and steer clear. if you're a serious funko pop collector like myself who REALLY CARES for the condition of the funko pop box, i highly DO NOT recommend shopping here unless you don't care to waste your money

It's so sad how little PC cares about their customers. I don't know how many times I've e-mailed them without any reply at all. So frustrating and truly one of the major reasons I seldom shop there anymore. It does not feel safe nor a legit way to run a business.

They don't seem interested in changing things to the better either (for example sending the whole order at once when it comes to international taxes/fees per shipment instead of one at a time which is very expensive, a replying customer support and if replying at all not after 2-3 weeks when you have an issue that needs to be solved within a certain time frame and actually care about collector items value when it comes to boxes and no it does not have to mean super mint condition but at least not totally destroyed).

PC just have a weird company philosophy, which has been the same for at least 4-5 years, despite the content of the shop, which is very good. The only reason to the second star here.

Why are you not shaping up, PC? If you're not value your customers and are willing to change it to the better the customers will stop value your content and your shop in general. That means no more business.

Normally a very good service but recent experience has been disappointing.

I had several 'in-stock items' within my cart, as well as a preorder item. Popcultcha offer a deposit based system on preorder items if theyre over a certain smount and you can pay the rest later. Knowing this (and there's being no mention of it in their t&c's) I unlocked a 10% voucher through their rewards systems. Upon trying to place my order through PayPal, I was shocked to find it wasn't the deposit that was part of the total, it was the full amount.

I directed this to customer services (who had previously advised me I could pay s deposit) and they passed the blame onto PayPal, who I then enquired to snd they say there's no case open with popcultcha regarding this. I then asked CS to return my voucher as they suggested putting through 2 separate orders, and there was no effort to redeem it so I could use one more fitting to my basket.

Needless to say, I'm less than pleased I've lost out on reward points for a voucher that proved to be less effective than a lower points one and failure to inform customers of the alleged 'issue caused by paypal' has been the first less than satisfactory experience I've had

I’ve had the exact same issue as the person below!

I purchased some Funko pops and after they were finally dispatched and received, one of the display box’s was badly damaged.
Being a collectable, the box obviously plays a big part in value of the item.

I contacted support and sent pics, only to be told that the ‘retail box’ imperfections play no part in which qualifies an item as damaged, this is coming from the biggest retailer of Funko pops who know exactly how much the box impacts the pop itself.

I’m baffled that a company would be happy to lose a returning customer over something that would merely cost them a shipping fee that they would get dirt cheap from their business shipping account!

The company is offering no solution to this issue.

Firstly, the website displayed item prices in USD without clear indication, resulting in unexpected currency conversion charges upon checkout. This discrepancy led to a higher cost than anticipated.

Moreover, the delivery time took approximately 1.5 weeks, which is longer than the standard delivery expectations. Upon receiving my order, I discovered that two items were damaged. So I customer service for assistance.

My interactions with customer service were disheartening. I requested a refund for the damaged items, but I was met with resistance. For one of the damaged items where it was just dirty all over and the box wasn't even glued , I was informed that the box was not considered part of the product, despite my intention to display it in the box. The OTHER Pop Vinyl, was met with a refusal to refund, with the promise of a replacement box.

The lack of engagement and sympathy from customer service, especially when seeking a refund, was disappointing. It is crucial for customer service to be understanding and supportive in addressing concerns.

EDIT:
They gave me a $5 credit. Won't allow me to return my faulty items without being out of pocket and left the following below: Your pop is not damaged, only the retail packaging. We do understand that some collectors place their own value on the packaging which is why we try to replace damaged boxes where possible but this cannot be guaranteed.

Talk about not wanting to take accountability.

Ordered from overseas,was informed each step of delivery,pops packaged carefully, decent prices for mystery boxes and bulk buys,will definitely order again

Good website,good product.

The import fee is annoying tho.
Especially when you order something and they send it in 2-3 times..
So you pay the basic import fee €6x3...
Its annoying and they dont care.

Great when things go right..... terrible when things go wrong.
I have ordered mulitple items, many times without issue, however on this occasion I have experienced delays in transit with my order - including it being sent to USA instead of UK - and customer service just do not want to help. The only response I receive is that they will lodge a claim with the courier in 15 working days if there is no movement on the tracking.... so rather than try to investigate a potential issue, I am to wait until my order is 100% lost in a completely different country until they will at least raise a claim. Meanwhile I have no order and reassurance that things will be rectified. I have spent a lot of money with this company...... never again

I ordered fourteen Funko's, 9 of them had significant box damage. The customer service does not give any guarantee on what they call the packaging.
I can get a 10 dollar discount on the next order, but I just want a product without damage.
Then I can send everything back at my own expense. This is very expensive from the Netherlands to Australia, I had already paid a large amount in import duties.
Such a large company with so many years of experience, packs fourteen Funkos without any protection between and around the Funkos. And that with the knowledge that this shipment has to be sent all the way to the other side of the world. What a worthless company.

No customer service whatsoever.
Don't return calls,emails,except for putting you on their mailing list!
Purchasing elsewhere.

Leaving aside the waiting time and customs costs, which I am aware are not up to them, the Funko I've received is the WORST I have ever received. The packaging was ridiculous, lacking any type of protection, obviously the funko arrived broken and unpresentable. I hope this review is helpful in preventing future buyers from running into the same situation as me.

Item arrived damaged due to poor packaging. Customer service stated it was consistent with factory production and not postage damage. Basically called me a liar. Dont use this company

Ordered a sideshow figure from Popcultcha and had it shipped to the UK. Fast dispatch and from ordering to receiving took just over a week. Arrived very well protected. Would order from here again for sure

First time buying from Popcultcha has been smooth and faultless. Stu was so helpful in answering my questions before I placed the order. My order was well packed and delivered fairly quickly to the UK. I’d highly recommend this business.