Popcultcha Reviews 

I ordered the speedy mystery pack for my son for his birthday. I was nervous ordering from so far away but speedy was not available in Canada. It arrived a few days before my son's birthday, so I was extremely happy about that. The tracker was super helpful watching where it was. My son opened his mystery package today and was so excited. I honestly did not have super high hopes as I have seen other mystery packages in youtube of people opening them and getting multiples etc. However was extremely happy with my purchase when I seen my sons face. All the three extras aside from speedy were all exclusives and special edition funko pops. Will forsure be ordering again from them. Thank you for making one happy Birthday Boy!

I was a little nervous ordering from popcultcha after reading reviews. But i had no issues! It was a wonderful experience! I ordered the themberchaud 10" funko pop on April 15th and received it today May 5th. I got a notification every step of his journey from Australia to Canada. He showed up in a big sturdy box and wrapped in bubble wrap not a dent on the box, the one he shipped in or the funko box it's self. Their prices are great and shipping was very reasonable from the journey he went on! I'll definitely order from popcultcha again. 👍

I've had one of the worst experiences ever shopping online with Popcultcha - so take my word for it and steer clear. We purchased some toys for my son's birthday, and were aware that their '2-3 business day processing time' would be 'affected' during promo sales - but you'd expect this wouldn't be longer than say, an additional 3-4 days on top of the normal times. However, it's been 8 business days now and our order still hasn't been dispatched.

The issue is, I rang them once, and spoke to an incredibly rude individual (Joshua?!) in customer service who didn't even want to speak with me, told me 'there's only so fast they can go', nor did he offer a) an apology for the delay, b) assurance that it would be sent as soon as possible, or c) just listen and offer an empathetic acknowledgement of my frustration. The phone call left me even more frustrated, and so I rang the next day hoping to get someone who would just acknowledge the frustration and say sorry, yet I spoke to another rude and dismissive customer service employee (Chris) who basically told me I wasn't patient enough, I 'acknowledged the line about delays and it was clearly marked on the website', and that basically it's a family business that ships globally and I should 'sit and wait patiently'.

These people have NO customer service skills whatsoever, all I want is for you to say sorry about the delay, we had an unexpected volume, we'll do better next time, whatever... instead I was accused and blamed and labelled 'the angry customer' (whom Chris proudly deals with according to his job profile). You give family businesses a bad name. You turn shopping local into a joke. You lack empathy, transperancy and accountability (wonder why people can't leave reviews on Google or FB? Maybe you know how awful your business philosophy is?). You've ruined my day and my son's day. And all you had to do was acknowledge your shortfalls. Instead, you told me that I should be lucky because the new order system is way quicker than before when people waited 2-3 weeks for dispatching... You told me to just 'go to the physical store next time' (when I was told the item I wanted I could only buy online)...Get some customer service training Chris, don't tell me to go to the store next time, just say sorry for the delay instead...

Stay with trusted and transparent shops, get your Funkos where people value your business and your loyalty (where they're also usually much cheaper). Stick with stores that actually know what they're doing, if they anticipate a large volume of orders during peak times, they'll account for it, if they fall behind they'll acknowledge it and commit to doing better next time. Don't buy from Popcultcha, I certainly never will and I'll ensure I do my best to spread the word about their disgusting business ethic.

Product selection: 5/5
Prices: 4/5
Customer service: 0/5

I’ve purchased from Popcultcha many times in the past, usually without issue. Customer service has always been slow to respond, but customer service appears to be non-existent now. The reason I needed to reach them this time was because they decided to remove a 20% discount from my order AFTER the order was placed. No explanation was given. They just sent me a new invoice with a higher total and charged me the full amount. Now, they are unreachable. I will have to dispute the charge with my credit card provider to get my money back.

I’m done with Popcultcha. They are not to be trusted.

Fast delivery, in less than 2 weeks from ordering to receiving my parcel. Items were very well packed but unfortunately there was still damage but obviously from the delivery companies.
Just awaiting a response from the company which will happen due to the weekend and the time difference from half a world away. This is the third time ordering from them and they are very efficient. And look forward to using them again in the future.

Placed an order at 21:53 UK time Thursday night, decided I wanted to cancel the order at 21:54, email was sent at that time to cancel the order. I was happy with store credit as a result.
They decide to blatantly ignore my emails, messages on Facebook and their messaging service on their own website which informed me that my cancellation would be put as high priority.

They wait, and then I receive an email telling me my order has been sent to the warehouse for picking and packing, then 10 minuets after I receive another email from them telling me, sorry, order has been sent to warehouse, can no longer be cancelled.

If that doesn't scream dodgy company then I don't know what to say.
I was completely happy with store credit. Yet they do that.

The last time I ever use popcultcha. Dreadful experience.

Bought a baymax loungefly bag, initially contact was good in relation to updating me with dispatch & delivery. However, the bag arrived in poor condition (dirty marks on it) and have since emailed popcultcha 4 separate times, sent a message on Facebook messenger which hasn't even been opened/read with no response at all. Please avoid this company, it's good when it's good but it's buyers risk if something arrives damaged as you have absolutely no way of receiving support from them to resolve the issue. Appalling, non-existent and downright ignorant customer service. Spend your money elsewhere!

Purchased a Funko shop exclusive pop as they are the only store to sell at retail price and they can't package the item with bubble wrap knowing full well that box condition is a priority within the collection community. They mentioned they don't have a box replacement and only offered $5 compensation.

I tried to claim via Austpost and they won't compensate as they claim item wasn't packaged safely from seller.

Received a package wich was severly damaged, all the products inside have been utterly dented and ripped apart, due to mishandling.

Told them this, and sendt multiple photos, both inside and out. They just told me to F off and take a 10$ aud discount code.

Great way to value a customer thats been there for them, for over 7 years. just incredible...

This is what you are going to deal with folks as they're policy is DGAF.

Tried to cancel an order but since it was "proccessed" already even though I messaged them 5 days prior they wouldn't cancel. afterwards I got extra delivery charges for no reason and they wouldn't even answer to that.
pretty bad company and shipping without any sorters or protectors and they claim to be pros at the game of shipping. not really wouldn't come close.

Avoid buying from here, package came with a rip in the box which shouldn’t be expected because of “packaged by humans not robots”. I emailed them about it and its taken them around 3 days each time to reply to me. When i asked for a refund, he said i’d have to destroy the toy? I don’t understand why. I asked for a parcial refund because you obviously pay for the box aswell as shipping and the actual toy. Nope, my response was “we can offer you a discount code for another order” this discount code was worth £2.50 at most on a £20 order. Yeah, if you don’t want damaged packages i’d avoid this store.

Also, i ordered a funko pop in early december, and it still has not arrived. Its been 4 months. This company needs to actually send their items.

Ordered 4 funko pops 3/4 very good condition, one was slightly damaged in the corner but what do you expect coming from another side of the country. Very good price of funkos specially for people living in eu! It came about in 2 weeks which I expected longer, again really good! Will be purchasing with them again:)

Stay up late was in the pre que from time site went “live” selected send email, time went up rather than down most of the time all sold out, I’ve stayed up late to do this in the past with other websites with no issues how can you in this day and ages have a pre que lottery system? Why get the early when you get no benefit, absolutely not good enough in 2023 buying Jordan’s is easier than using your site and systems

DO NOT PURCHASE FROM HERE. FRAUDULANT WEBSITE - took my money, sent me half what ordered , when I emailed I got zero response to 5 emails over three weeks. Trie to order item again. They took my money and closed my account. I'm out hundreds of pounds. It's been months now.

If you are an international buyer avoid.

Purchased many times with Popcultcha over the years the first time something went wrong I saw how bad the customer services are.

I purchased an item worth £42 or around $75aus. The item shipped arrived in the country and then got delivered to a different location.

I went to them to ask for help and the have been extremely evasive. They were responding with one word answers and trying to put blame on myself. So I contacted Royal Mail (RM) who told me Popcultcha (PC) need to contact them. PC were continuing to tell me to do so.

I then contacted PayPal to intervine and at that point PC instead of launching a query with RM launched a query with Austrailia Post. AusPost looked at the delivered notification and said it had been delivered. I then went to Austraillia Post to challenge this and they admitted that they hadn't queried this with RM and just looked at the delivery notification. Something that I then confirmed with RM. They then asked to go back to PC and ask them to launch a query with RM. Of course that hasn't happend and RM again agreed to this fact.

I uploaded all this evidence to PayPal but they decided to rule in favour of PC as they had submitted the AusPost declaration that I had recieved the package. I am irate at PayPal for not protecting me and providing proper due diligence but more so at PC as this could easily be avoided and rectified if they just raised the claim with RM and stopped being evasive.

This has been going on for over a month its like pulling teeth. Honestly I would never have known how badly the company is set up and operated if I hadn't experienced a problem. If you get lucky and your items arrive you wouldn't know either but now they have ultimately stolen my money without any recourse as I have no options left. Worst customer experience I have ever had without a doubt.

I made two separate transactions online and was charged shipping twice which was fine. However, Popcultcha shipped both my orders together in one box and refused to refund me difference. Not only that, I was charged an additional $25CAD customs fee because they declared the shipment as over $100CAD.

Shipping is slow, yes but prices are good and funkos are well protected

Customer service is good (but not fast)

Products always arrive in good condition (for all my 3 orders)

They have very good prices and variety of Funkos

Highly recommend

I pre-ordered an item with them on 03/02/2021 which was originally due in stock for March of that year. The item release date was pushed back and back. I only remembered about this item recently and contacted funko who said the item was retired two years ago. I contacted them many times and never even got an apology and I was lucky if I even got a reply. One of the worst company’s I’ve ever dealt with.

I’ve bought many times and am a serious collector that has been impressed in comms, speed of postage, packaging and updates of order. My experiences thus far are flawless and hence I’ll be back for more

This is the first time that I used Popcultcha and I was hesitant after reading the reviews. Everything that I ordered arrived in perfect condition so I will definitely purchase from again.