AVOID!!!! Non existent customer service. I ordered 2 months ago after being sucked in with a special offer! I have sent at least 5 emails and used their webform 3x. Zero response. I used to order my s... See more
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See what reviewers are saying
Ordered two items direct from their website (previously used Amazon). Two weeks later and no dispatch confirmation or delivery, despite 1-2 day turnaround stated on the website. Chased twice via their... See more
Sadly this moisturiser product doesn't seem to be available anywhere. Ive never bought from the business directly, and think all negative reviews here regard direct shipping. Sad because its the best... See more
Same as others, bought direct from the website 10 days ago as the retinol moisturiser is no longer available on Amazon, items still not dispatched. Have emailed, called, left messages and completed a... See more
Company details
Information provided by various external sources
Our elegant and unique range of anti-aging skincare products are made by hand in small batches. All products are 100% pure, organic, natural and cruelty free. For a youthful looking you.
Contact info
United Kingdom
- office@poppyaustin.com
- www.poppyaustin.com
2.4
Poor
67 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This mascara is great for staying put…
This mascara is great for staying put all day; no smudging or flaking. It's the only vegan one I've found so far that does!!
November 21, 2021
Unprompted review
Poppy Austin mascara
I have been using Poppy Austin mascara now for about 18 months and, after finding this gem, I wouldnt use any other mascara. Also the fact that it's vegan is a huge bonus. Love it!
May 3, 2021
Unprompted review
Reply from Poppy Austin
Hi Jacky,
Thank you so much for taking the time to write a review of our product.
We really do appreciate your feedback.
I'm so pleased to hear that you have found our Argan Oil Mascara a real gem and I am so glad you love it :-)
We believe, after all, that everyone deserves to look (and feel) their very best.
Please do keep in touch and let us know whenever we can be of assistance.
We are always here to help :-)
Jane Bell
Poppy Austin
Customer Support Team
Argan Oil Mascara is wonderful
I had my cateracts removed, both eyes lazered and new lens put in, I then spent two years searching for eye makeup that did'nt affect my very sensitive eyes, I have searched and searched for a mascara I could wear then 3 months ago I found Poppy Austin argan oil mascara, it is wonderful, no flaking, no irritation, no clumping I am a happy woman again.
February 27, 2021
Unprompted review
Reply from Poppy Austin
Hi Pamela,
Thank you so much for taking the time to write a review of this product.
We really do appreciate your feedback.
I'm so pleased to hear that you have found our Mascara gentle on sensitive eyes :-)
We believe, after all, that everyone deserves to look (and feel) their very best.
Please do keep in touch and let us know whenever we can be of assistance.
We are always here to help :-)
Jane Bell
Poppy Austin
Customer Support Team
Excellent eyelash serum
Excellent eyelash serum, hydrates and makes your eyelashes fuller and healthier!
January 4, 2021
Unprompted review
Reply from Poppy Austin
Hi Saphy,
Thank you so much for taking the time to write a review of this product.
We really do appreciate your feedback.
I'm so pleased to hear that you have found our Eyelash Serum leaves your lashes hydrated, healthier and volumised :-)
We believe, after all, that everyone deserves to look (and feel) their very best.
Please do keep in touch and let us know whenever we can be of assistance.
We are always here to help :-)
Jane Bell
Poppy Austin
Customer Support Team
I have been using the mascara now for…
I have been using the mascara now for about 2 years and it is the best I have ever used. It doesn't smudge AT ALL- I have never had that before, particularly as I use oil on my skin. It is also easily removed with any face wash or cleanser. Love the fact is vegan too.
November 21, 2020
Unprompted review
Reply from Poppy Austin
Hi Clare,
Thank you so much for taking the time to write a review of this product.
We really do appreciate your feedback.
I'm so pleased to hear that you have found our Argan Oil Mascara a great addition to your beauty regime :-)
We believe, after all, that everyone deserves to look (and feel) their very best.
Please do keep in touch and let us know whenever we can be of assistance.
We are always here to help :-)
Jane Bell
Poppy Austin
Customer Support Team
Excellent business ethos
Excellent business ethos, superb products and customer service Goods delivered speedily and well packaged. I have no hesitation in recommending this company to anyone.
October 21, 2020
Unprompted review
Reply from Poppy Austin
Hi Angela,
Thank you so much for taking the time to write a review.
I am so pleased you received your goods on time and that they were well packaged.
Thank you also for your kind words about our Company ethos and customer service which is very close to our hearts.
Please do keep in touch and let us know whenever we can be of assistance.
We are always here to help :-)
Jane Bell
Poppy Austin
Customer Support Team
Brilliant eyelash serum
Purchased the Eyelash Serum. I have very sensitive eyes, and I found this serum very gentle, no irritation at all. Its easy to use, and has definitely improved my eyelashes, both in length and strength. I also love that it's vegan and against animal testing, which is really important to me. Also it comes in a beautiful bamboo tube which can be refilled. All in Al I absolutely love this serum and would highly recommend it.
October 9, 2020
Unprompted review
Reply from Poppy Austin
Hi Joanna,
Thank you so much for taking the time to write a review of our Eyelash Serum.
I am so pleased you found it gentle on sensitive eyes and easy to apply :-)
We believe, after all, that everyone deserves to look (and feel) their very best.
Please do keep in touch and let us know whenever we can be of assistance.
We are always here to help :-)
Jane Bell
Poppy Austin
Customer Support Team
Great eyelash/eyebrow serum
Great eyelash/eyebrow serum. I have been using Poppy Austin products for more than 2 years now. Texture of serum is great, not oily at all which makes it perfect to use even in the mornings.
September 19, 2020
Unprompted review
Reply from Poppy Austin
Hi Bahareh,
Thank you so much for taking the time to write a review of this product.
We really do appreciate your feedback.
I'm so pleased to hear that you have found our Eyelash Serum a great addition to your beauty regime :-)
We believe, after all, that everyone deserves to look (and feel) their very best.
Please do keep in touch and let us know whenever we can be of assistance.
We are always here to help :-)
Jane Bell
Poppy Austin
Customer Support Team
Eyelash Serum is a complete waste of…
Eyelash Serum is a complete waste of money. I've bought Poppy Austin products several times and never been disappointed, UNTIL NOW....!!!! The eyelash serum arrived with the Poppy Austin mascara (which is lovely) but the SERUM is just completely useless. I tried very hard to coat my lashes but it was very difficult considering there's such a tiny amount in the tube. This is £24.00 wasted. YOU HAVE BEEN WARNED ACCORDINGLY.....
September 2, 2020
Unprompted review
Reply from Poppy Austin
Hi Gloria,
Thank you for your review, although we are saddened to hear about the eyelash serum. This must have been very disappointing for you.
We want you to be 100% satisfied with any purchase you make with Poppy Austin so if you can please email your order number to feedback@poppyaustin.com we will refund your payment immediately or if you prefer we can send you another eyelash serum.
We hope you will contact us soon so we can rectify this matter as quickly as possible.
Kind regards,
Julie
Poppy Austin
Customer Care Team
Reply from Poppy Austin
Hi Hannah,
Thank you for taking the time to leave us feedback.
We are so pleased to hear that your product(s) arrived safely & that you are enjoying them so far.
We believe that everyone deserves to look (and feel) their very best!!
Thank you for your custom.
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
I love your rose water
I love your rose water! I use it every day. This order took a bit longer to arrive, but worth the wait!
March 12, 2020
Unprompted review
Reply from Poppy Austin
Hi Jill,
Thank you for taking the time to leave us feedback.
We are so pleased to hear that you love our Rose Water & that it has become a part of your daily skincare routine.
We are sorry to hear that the delivery took a bit longer to arrive than it normally does.
Thank you for your custom.
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Really satisfied!
The delivery was on time and the products are awesome!
I bought the barbary fig oil and the pure rosehip oil and I found both suitable for my sensitive, problematic skin: from the very first use the texture improved, my skin looked immediately more fresh and glowy, felt much softer and without breakouts!!! I’m really satisfied!
March 11, 2020
Unprompted review
Reply from Poppy Austin
Hi Alice,
Thank you for taking the time to leave us feedback.
We are so pleased to hear that you have seen visible results after using our Rosehip Oil and Barbary Fig Oil, and that you find our products 'awesome'.
We believe that everyone deserves to look (and feel) their very best!
Thank you for your custom.
Kind regards
Jane Bell
Customer Care Team
Poppy Austin
I've already tried about six or seven…
I've already tried about six or seven of the Poppy Austin wonderful products and I must say I fell in love with each of them. Extremely efficient and inexpensive. I ordered some of them twice, better than anything else <3
March 8, 2020
Unprompted review
Reply from Poppy Austin
Hi Ramona
Thank you so much for taking the time to leave us feedback.
Firstly, thank you for being a valued customer.
We are so pleased to hear that you have fallen in love with all our products that you have tried. They are all lovingly made with only the very best ingredients.
We believe that everyone deserves to look (and feel) their very best!!
Thank you for your continued custom!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
I am verry happy with your products
I am verry happy with your products.
all is great and I hope that you will find a way after dec.2020 for the lower 27 of europe.
February 28, 2020
Unprompted review
Reply from Poppy Austin
Hi Marlies
Thank you so much for taking the time to leave us feedback.
We are so pleased to hear that you are happy with your Poppy Austin products.
We believe that everyone deserves to look (and feel) their very best!!!
We are always looking at launching our products to other countries within Europe, so please watch this space. Should you have any further queries about this, please do not hesitate to contact us at office@poppyaustin.com.
Thank you for your custom!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Poppy Austin Pure Rosewater
I love Poppy Austin Pure Rosewater. I have been purchasing it for a while but the last two times I ordered the final order wouldn't come up in US Dollars, despite me clicking on US Dollars. You also charge an exchange rate fee which is not indicated in the initial order. One more thing, it takes quite a long time to receive orders lately. Any way things can be more expeditious and straight forward?
February 23, 2020
Unprompted review
Reply from Poppy Austin
Hi Sunny
Thank you so much for taking the time to leave us feedback.
We are so pleased to hear that you love our Rose Water Toner & that you have been using it for quite some time.
We believe that everyone deserves to look (and feel) their very best!!
We apologise for the issues you have been having with our website not showing our products in US Dollars. We were not aware of this issue, but are currently looking into this issue with a matter of urgency.
We also apologise for the time it has taken for products to be delivered. We were particularly busy over the holiday period, along with the postal delays, but we should be back to normal delivery times now.
I would like to thank you for your continued custom!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Absolutely marvellous products
Absolutely marvellous products, all of them, and you can be sure there is no nasty additives
February 22, 2020
Unprompted review
Reply from Poppy Austin
Hi Susan
Thank you so much for taking the time to leave us feedback.
We are so pleased to hear that you are a fan of our products.
We believe that everyone deserves to look (and feel) their very best!!
Thank you for your custom!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
One hundred per cent five star
Everything about the purchase has been excellent and now a week in using the products I can vouch for their quality and effectiveness.
February 21, 2020
Unprompted review
Reply from Poppy Austin
Hi E Scott,
Thank you so much for taking the time to leave us feedback.
We are so pleased to hear that you are experiencing great results after only using our products for one week.
We believe that everyone deserves to look (and feel) their very best!!
Thank you for your custom!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Excellent no problems very helpful
January 29, 2020
Unprompted review
Reply from Poppy Austin
Hi Ajay,
Thank you so much for taking the time to leave us feedback.
We are so pleased to hear that you class our products as excellent.
We believe that everyone deserves to look (and feel) their very best!!
Thank you for your custom!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Eyelash serum
Got lash serum from poppy austin. Was very happy I had found a vegan product I was looking for for ages just to have my lashes starting falling out after a week of use. Not for everyone I guess
January 28, 2020
Unprompted review
Reply from Poppy Austin
Hi Kristine,
Thank you for taking the time to review us on Trustpilot, however I was saddened to hear that you have not had a good experience with our Eyelash Serum.
Our Eyelash Serum is designed to help your lashes grow, and certainly not make them fall out!
Please do contact us at office@poppyaustin.com with your order number and we will issue you with a full refund.
I hope this has not tarnished your opinion of Poppy Austin.
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
This was my first order from Poppy…
This was my first order from Poppy Austin and I received excellent speedy service. My products arrived quickly and were packaged beautifully. I love both the products I ordered and will definitely be ordering from them again.
January 23, 2020
Unprompted review
Reply from Poppy Austin
Hi Alison,
Thank you so much for taking the time to leave us feedback.
We are so pleased to hear that you were impressed by the level of service you received, and that you fell in love with both the products you ordered.
Thank you for your custom!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
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