AVOID!!!! Non existent customer service. I ordered 2 months ago after being sucked in with a special offer! I have sent at least 5 emails and used their webform 3x. Zero response. I used to order my s... See more
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See what reviewers are saying
Ordered two items direct from their website (previously used Amazon). Two weeks later and no dispatch confirmation or delivery, despite 1-2 day turnaround stated on the website. Chased twice via their... See more
Sadly this moisturiser product doesn't seem to be available anywhere. Ive never bought from the business directly, and think all negative reviews here regard direct shipping. Sad because its the best... See more
Same as others, bought direct from the website 10 days ago as the retinol moisturiser is no longer available on Amazon, items still not dispatched. Have emailed, called, left messages and completed a... See more
Company details
Information provided by various external sources
Our elegant and unique range of anti-aging skincare products are made by hand in small batches. All products are 100% pure, organic, natural and cruelty free. For a youthful looking you.
Contact info
United Kingdom
- office@poppyaustin.com
- www.poppyaustin.com
2.4
Poor
67 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I‘m very satisfied with the products.
January 23, 2020
Unprompted review
Reply from Poppy Austin
Hi Hajrije,
Thank you so much for taking the time to leave us feedback!
We are so pleased to hear that you are very satisfied with our products.
We believe that everyone deserves to look (and feel) their very best!
Thank you for your continued custom.
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Superb mascara you can swim in!
Superb mascara! It’s better than any comparatively priced brand and actually stays put rather than giving me “panda eyes” like supposed “waterproof” ones I’ve tried before from benefit/tarte/Clinique. Would highly recommend.. especially as the ingredients are all natural & the ethics of this brand are awesome!
January 22, 2020
Unprompted review
Reply from Poppy Austin
Hi Lynsey,
Thank you so much for taking the time to leave us feedback!
We are so pleased to hear that you are very happy after using our mascara and that you would highly recommend it to others.
We believe that everyone deserves to look (and feel) their very best!!!
Thank you for your custom.
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
great products
easy ordering process - quick delivery and great products
January 11, 2020
Unprompted review
Reply from Poppy Austin
Hi Maggie,
Thank you for taking the time to leave us feedback!
We are so pleased that you found ordering our products easily and that you had a good experience, not only with our products but also with the delivery of them.
Thank you for your custom!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Great brand, great discovery!
Great brand, great discovery! Fast shipping and impeccable service.
The products are excellent and the quality/price ratio is really remarkable. After a week of use I can say I'm satisfied, as well as much more expensive and emblazoned antiage creams the Hyaluronic and retinol line seems to keep what it promises: brighter and more compact skin, softened signs.
For the moment one of the top products of the year!
January 2, 2020
Unprompted review
Reply from Poppy Austin
Hi L,
Thank you for taking the time to leave us feedback.
We are so pleased to hear that you find the quality/price ratio of our products remarkable and that you would class our Hyaluronic Acid Serum and Retinol products as top products of the year.
We believe that everyone deserves to look (and feel) their very best!!
Thank you for your custom! :-)
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Wonderful and careful products
Wonderful and careful products, without chemicals traits and pure components. There isn’t no compare in the world.
December 28, 2019
Unprompted review
Reply from Poppy Austin
Hi Adriana,
Thank you so much for taking the time to leave us feedback.
We are so pleased to hear that you enjoy our products that much.
We believe that everyone deserves to look (and feel) their very best!!
Thank you for your continued custom! :-)
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Great items despite the USPS poor service
Although the USPS delivered a package that looked like someome literally stomped on it despite the multiple obvious "FRAGILE" stickers all over the outside, thanks to the great packing, the items arrived unharmed. Love the products. No issues.
December 27, 2019
Unprompted review
Reply from Poppy Austin
Hi SML
Thank you so much for taking the time to leave us feedback.
We are saddened to hear that USPS delivered your package in a bad condition, but we are pleased that your Poppy Austin products were not damaged, and that you love our products :-)
Thank you for your custom!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Like Poppy Austin products a lot.
Like Poppy Austin products a lot. I believe they keep my 67 yo face looking younger than my age.
December 8, 2019
Unprompted review
Reply from Poppy Austin
Hi Constance
Thank you so much for taking the time to leave us feedback.
We are really happy to hear that you believe our products are helping to keep your skin looking young.
We believe that everyone deserves to look (and feel) their very best!!
Thank you for your continued custom! :-)
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
The quality of the products are so very…
The quality of the products are so very good and the prices are not greedy like some sites I have been on. Have already used poppies before and have just put in a new order. Would always recommend this company.
December 2, 2019
Unprompted review
Reply from Poppy Austin
Hi Camilla,
Thank you so much for taking the time to leave us feedback.
We are so pleased to hear that you like the quality of our products and that you would recommend us to others.
Thank you for your continued custom!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Great customer service!
It’s always been fast shipping, and my product is well packed. The product quality is consistently great too.
November 17, 2019
Unprompted review
Reply from Poppy Austin
Hi Cynthia,
Thank you so much for taking the time to leave us feedback.
We are so pleased to hear that you are happy with the service we provide and our products.
Thank you for your custom!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Fast and Reliable!
Great fast delivery and brilliant products. I buy Rose Water regularly from them and it is always fresh and smells fabulous. Best toner ever, especially for spots and acne flare up skin!
November 15, 2019
Unprompted review
Reply from Poppy Austin
Hi Kate,
Thank you so much for taking the time to leave us feedback.
We are so pleased to hear that you use our Rose Water regularly and that you find it is the best toner for spots and acne prone skin.
We believe everyone deserves to look and feel their very best!
Thank you for your custom :-)
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
World’s best
November 6, 2019
Unprompted review
Reply from Poppy Austin
Hi Lydia,
Thank you so much for taking the time to leave us feedback.
We are so pleased to hear that you believe our products to be the worlds best.
We believe everyone deserves to look and feel their very best!
Thank you for your custom :-)
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
I only use Poppy Austin!
I only use Poppy Austin!! I’m 50 and have had acne prone skin and this is the only line that works for me and keeps my skin looking so much younger than I am! I also love that it is affordable, as I’m a teacher. My daughter is in her early 20’s and this is all she uses as well. We can’t live without the cleanser, the rose water, hyralonic acid, and the retinol cream. I also just started using the mascara and just ordered another tube, I love it, and I’m very very picky! I have contacted customer service and they are amazing! Very personable and prompt in getting back to my emails. Thank you Poppy Austin!
October 28, 2019
Unprompted review
Reply from Poppy Austin
Hi K.Berge,
Thank you so much for taking the time to leave us feedback.
We are so pleased to hear that you find our products affordable and that they keep your skin looking young.
We believe everyone deserves to look and feel their very best!
We are very happy to hear that you find our customer service excellent aswell - I will be sure to pass this on to my colleagues :-)
Thank you for your continued custom!!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Beautiful products
Beautiful products, love the serums, I use the vit C and the retinol serums. Argan is exceptionally good quality and multi tasking. Excellent value for money, promptly delivered. My new skin care staples.
October 27, 2019
Unprompted review
Reply from Poppy Austin
Hi Sally,
Thank you for taking the time to leave us feedback.
We are so pleased to hear that you love our products & that they are now your new skin care staples.
Thank you for your custom.
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Can't get enough
Can't get enough. Bought it origionally as a present for my wife (she asked for the Vit C serum). But have used that and other products myself ever since.
September 22, 2019
Unprompted review
Reply from Poppy Austin
Hi Richard,
Thank you for taking the time to leave us feedback.
We are so pleased to hear that you cannot get enough of our Vitamin C Serum after originally purchasing it as a present for your wife.
Our products are suitable for all genders, not just women :-)
Thank you for your custom.
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Lovely products
Lovely products, especially their eyelash serum. Highly recommend to all my friends.
September 17, 2019
Unprompted review
Reply from Poppy Austin
Hi Daisy,
Thank you for taking the time to leave us feedback.
We are so pleased to hear that you find our products lovely, especially our new Eyelash Serum, and that you would recommend us to others.
Thank you for your custom.
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Great product
I bought the eyelash serum and think the idea of everything being natural is excellent and the customer service is second to none!
September 9, 2019
Unprompted review
Reply from Poppy Austin
Hi Jennifer,
Thank you for taking the time to leave us feedback.
We are so pleased to hear that you think the idea of every one of our products being natural is excellent, and that you were impressed with the customer service you received from us.
We hope you enjoy using our Eyelash Serum & that you see visible results very soon.
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Nice products and shipping
August 16, 2019
Unprompted review
Reply from Poppy Austin
Hi Siham,
Thank you so much for taking the time to leave us feedback.
We are pleased that you like our products and that you had no issues with the shipping of your products.
Thank you for your custom!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Poppy Austin products
Fast delivery coming in a nice package! Great customer service and good cruelty free product using no chemical nasties.
Wooden design of the product on point. Can’t wait to see results!
August 6, 2019
Unprompted review
Reply from Poppy Austin
Hi Sarah,
Thank you for taking the time to leave us feedback.
We are very proud of our 100% cruelty free products.
We believe that everyone deserves to look and feel their very best, but never at the expense of animals!
We hope you enjoy our Eyelash Serum & that you see visible results very soon.
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Fast and exellent service.
July 29, 2019
Unprompted review
Reply from Poppy Austin
Hi Jurate,
Thank you so much for taking the time to leave us feedback.
We are very proud of our products and are pleased to hear you received such good service :-)
Thank you for your custom!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
Excellent product and cruelty free as a…
Excellent product and cruelty free as a bonus.
July 27, 2019
Unprompted review
Reply from Poppy Austin
Hi Karen,
Thank you for taking the time to leave us feedback.
We are so pleased to hear that you find our products excellent and that you like the fact our products are 100% cruelty free.
We believe that everyone deserves to look and feel their very best, and never at the expense of testing on animals!
Kind regards
Jane Bell
Poppy Austin
Customer Care Team
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