Porter Dodson Solicitors & Advisors Reviews 488

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and helpfulness, often highlighting their ability to keep clients well-informed and reassured during complex processes. The service provided is frequently described as excellent, with many people appreciating the thoroughness, clear communication, and quick response times, making potentially difficult situations much more straightforward. Reviewers often note the personalized and understanding approach of the customer service team, which instills confidence and ensures a smooth experience from start to finish. However, some customers also noted that while communication was generally excellent, they would have appreciated face-to-face interactions in certain instances. Additionally, one reviewer expressed dissatisfaction with the time taken to process a simple eviction notice and the subsequent billing, feeling it was not in line with the work carried out.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their efficiency, professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the prompt and clear... See more

Customer communications

Consumers find contact to be positive, with many praising the fast and efficient communication, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had to get a flat purchase in Exeter done very quickly. Nicola Hughes and her team at PD pulled out all the stops to get the purchase over the line in an amazingly short time - 2 months from first... See more

Company replied

Rated 5 out of 5 stars

Reena and Jennifer worked hard to keep us updated and explain in every detail the procedure of selling and buying. Reena replied by return any enquiries we came up against and was always polite and u... See more

Company replied

Rated 5 out of 5 stars

It has been a long and drawn out sale of my late mothers property, but made so much easier by the efficiency of Porter Dodson and especially Reena. Everything was done efficiently, professionally and... See more

Rated 5 out of 5 stars

We have had very good service from Porter Dodson, Bridport. Ms Stephanie McCulloch helped us redraft our Wills during Covid and met us outside in a car park with her assistant to witness us signing th... See more


Company details

  1. Law Firm
  2. Elder Law Attorney
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Real Estate Attorney

Written by the company

Sometimes you get a level of service and understanding from an advisor who really stands out from the rest. Our people are committed to achieving that benchmark. We also aim to approach even the most challenging legal issue with a no-nonsense, straightforward approach. Life’s complicated - instructing a solicitor shouldn’t be.


Contact info

4.9

Excellent

TrustScore 5 out of 5

488 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Efficient, speedy and thorough

Whenever we dropped in we felt welcomed and at ease in the Bridport office. Reena Raval herself was efficient and very clear in her explanations as she guided us through a process that had changed considerably since we last sold a house nearly thirty years ago. Throughout we were confident that we were in excellent hands, both in the conveyancing and in drawing up what was quite a complicated post-sale tenancy agreement. We felt that our interests were being meticulously protected and the process was completed speedily with the minimum of stress. We chose Reena because she had been warmly recommended by several of our friends, and now we too would unhesitatingly recommend both her and her team.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

A great job done on Wills and Powers of Attorney

Sarah Stone of Porter Dodson came to do our Will and Power of Attorney in person saving us a journey to her office. We found her very thorough and made us feel at ease. It did not take not long before Sarah returned for us to sign the Will. Now we're pleased that we have possession of both our Wills and Powers of Attorney. We highly recommend her for those wanting to do Wills or Powers of Attorney.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal Service

A huge thank you to Michelle Wilson and Sonya Bailey, who were able to assist us on an auction property purchase that our normal solicitors couldn't assist with.

Not only were they both extremely professional, but the communication was truly phenomenal and we were able to exchange and complete on the deal in under 14 working days.

I couldn't recommend Michelle, Sonya and the team enough and look forward to many future deals together.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Robyn Greenway was the Solicitor in charge of my business, and from the very beginning she was reliable, always answered queries and replied to emails quickly, answering the often complex questions we put to her; she was patient and honest; she gave superb advice and was just an all around superstar. I'd also like to give kudos to her assistant Lisa, and Jenny and Emma (Conveyancing team) for also doing sterling work on what was a very awkward situation. I could not recommend Porter Dodson highly enough, especially Robyn Greenway.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service…

Catherine Snook looked after the purchase of some land for us. She was an absolute delight to deal with, very knowledgeable and extremely efficient and cost effective. She was able to explain the process in simple terms that we could understand and she did all of the above with a great attitude and sense of humor. I would not hesitate to recommend Catherine and Porter Dodson to others. We will certainly be using them again if the need arises.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Thorough and reliable

I have used Michelle and Sonya at the Dorchester branch for several sales and purchases and they have always been thorough and reliable in their dealings. They have provided helpful advice and kept the pressure on other solicitors to ensure that the conveyances have proceeded as quickly and efficiently as possible

May 30, 2025
Unprompted review
Rated 2 out of 5 stars

Would have been a lot easier if they had done what they said.

Called for a simple eviction notice. All dealt with promptly until I received an email saying 'The notice will be posted on X date.' The notice was not posted. I waited a week and then followed this up. By calling to ask where the notice was cost me an extra 13%. Charging this extra because you could not do what you said you would do it not good enough.

I queried this bill and was told 1 month 9 days later. That this was 'in line with the works carried out.' I was told that if I wished to escalate I could do so. It would be foolish to take a law firm to the small claims court.

Go somewhere else and hope that they will do what they say they will do. Charging me for following up their lack of care and then standing by it may well not be illegal but it is certainly unethical.

April 1, 2025
Unprompted review
Porter Dodson Solicitors & Advisors logo

Reply from Porter Dodson Solicitors & Advisors

We are sorry to read your negative review. If you would like to discuss your concerns regarding the service you have received from Porter Dodson please get in touch with us on complaints@porterdodson.co.uk. Kind regards

Rated 5 out of 5 stars

Used Porter Dodson for our house sale

Used Porter Dodson for our house sale. Zara and the team in Yeovil have been excellent! Kept us up to date with all aspects of the sale, responded and answered any queries promptly either by phone or email. Reception team also really friendly and helpful. No hesitation in recommending Porter Dodson for conveyancing.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Very thorough

Very thorough, good advice, communication excellent. I should come clean and say I have used them before and will again. Highly recommended.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The service I received from both Reena & Amy (Porter Dodson,Bridport) during my recent house buying process was professional & efficient & both were approachable & responsive

They promptly & fully addressed & answered any questions,queries or concerns I had along the way
Both made what can be a difficult & stressful process just not!

Would not hesitate to recommend

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

All you can ask for in a conveyancing solicitor, as many have said before. Selling a property is a complex procedure with the need to be accurate. Reena was prompt in all matters relating to our sale (executors based 220 miles away). Mystified to read the recent negative review. Not at all our experience (or many others it seems).

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling

Conveyancing solicitors can have a reputation for being appalling. If you want to find out how appalling they are then use Porter Dodson. Absolutely hopeless, many errors, cost all buyers in the chain (2 of us) a lot of money with their failures, need telephoning every day to find out what is happening, even other solicitors are critical of their performance. Do not use if you want to maintain your mental health.

May 23, 2025
Unprompted review
Porter Dodson Solicitors & Advisors logo

Reply from Porter Dodson Solicitors & Advisors

Dear Leigh we are sorry to read your negative review, but we are unable to trace you as a client of Porter Dodson. If you would like to discuss your concerns regarding the service you have received from Porter Dodson please get in touch with us on complaints@porterdodson.co.uk. Kind regards

Rated 5 out of 5 stars

ACE...!

ACE - Amazing Customer Service...Reena Raval has overseen conveyancing for us now on three occasions. Her diligence and speed of execution have been exceptional...I highly recommend Reena, Porter Dodson and their Teams...
Rick S

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Helen and Eileen…

Thank you so much to Helen and Eileen for helping us navigate through the choppy waters of house moving. Helen was thorough and efficient, with excellent communication throughout. I would definitely recommend.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Porter Dodson, Taunton. Professional services.

I found Porter Dodson to be highly professional and efficient. They were on the ball, quick in dealing with issues and communicated regularly.
They were alert to any potential pitfalls and we achieved a very successful outcome.
I have no hesitation in recommending them and would certainly use them again.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Calm and efficient

Paul was very helpful and spent time discussing our circumstances even though our LPA was very simple.
The whole process was conducted sensitively and professionally.
He took time to listen to us and was not at all pushy about making the LPA any more complicated at this stage.
Great service.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent conveyancing service

We needed our conveyancing to be done in a bit of a hurry and Reena and Amy at Porter Dodson's Bridport office did everything in their power to make it happen. The most refreshing thing was the excellent communication. When they said that they would take a particular action and phone us back that day that was exactly what happened. We have no hesitation in recommending their services.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Success in the face of adversity!

Selling a leasehold flat covered by the Building Securities Act was never going to be an easy task! Caron Abbott and her team in Sherborne managed the whole long and drawn out process with great skill and calm tenacity, overcoming all manner of difficulties and unhelpful third parties.
This sale was testing for everyone and I am very grateful to Caron for seeing it through to conclusion.
Porter Dodson are to be congratulated and I shall certainly be using them for all future legal requirements.

April 15, 2025
Unprompted review

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