Hvratska Posta Reviews 107

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were let down by their experience overall. Customers consistently report significant issues with delivery services, frequently noting that packages are not delivered to their homes, often without any attempt or notification. Many also experience considerable delays, with some waiting weeks or even months for their items, and a high number of packages are reported lost. The service is widely described as unreliable, unprofessional, and extremely slow, leading many to advise against using it if other options are available. People also find it nearly impossible to contact customer service, especially in languages other than Croatian, and when they do, they often receive unhelpful or dismissive responses. Reviewers frequently mention that staff are often unprofessional, and visiting post offices involves long queues and slow service.

What people talk about most

Delivery service

Reviewers mention negative feedback about delivery service, with many describing it as the slowest they have... See more

Service

Customers consistently note negative experiences with service, describing it as extremely slow, unreliable,... See more

Staff

Customers had negative experiences with staff, frequently citing unprofessional and dismissive behavior, with... See more

Product

Consumers express significant dissatisfaction with the product, primarily focusing on delivery issues.... See more

Customer communications

Reviewers highlight negative aspects of contact, with many finding it difficult to get in touch with the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Would help if they ever delivered. More and more purchases from Amazon UK and Germany now allegedly delivered by HP. They rarely arrive. The tracking information stops when the package leaves the Amaz... See more

Rated 1 out of 5 stars

totally inefficient. My parcel according to tracking: "Sorry we missed you. We’re taking your parcel to a nearby Amazon Locker, so you can still get it. We’ll send you an email and update Your Orders... See more

Rated 1 out of 5 stars

Absolutely rubbish!!! Would give zero if I could! Amazon delivery has only just been delivered, days late... lousy on the updates for tracking, lie and say attempted delivery at my address when it wa... See more

Rated 1 out of 5 stars

EVERY TIME Amazon ships with Hrvaatska Posta, they somehow are “unable to deliver” and notify me several days after the shipment was meant to take place. It is IMPOSSIBLE to contact them in any langu... See more


1.4

Bad

TrustScore 1.5 out of 5

107 reviews

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Rated 1 out of 5 stars

This place are liars and cheats…

This place are crooks liars and cheats remember that people. I went to go pay a bill in sibenik on march 15 2024 and I specifically asked if there were any fees in paying the lady said no. Obviously thats a lie cause I just got charged for using my bank card as payment. I went and told them and they completely lied and said oh we would have told you right. If that was the case do really think I would pay 20.51 euro bank fee right. Avoid this place at all costs pay your bills and postal service with somebody else. This place is a joke. Remember they will screw you over

March 15, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID!

On 30.10 my parcel went to my home town, but if it wasn't for an app I would never know it came. On the app, I saw that they tried to deliver but it's a lie. No phone call (the phone number is near the address), no note in the mailbox. I have to add that there is always somebody at home. I went 3 times into post offices (local and central), but no help. I tried many times to call Croatian Posts customer service but no one answered the phone (but they charged the call). So I had to contact the sender and explain the problem.
The Croatian newspapers are full of articles complaining about the service Croatian Posts provide (or better - don't provide). Not to mention that even if you get your parcel it too often comes smashed, damaged and destroyed. With their postmen is impossible to talk because they are rude and illiterate (unfortunately it is not a joke). Because of their (un)professionalism other business and privates faces serious damages and loss. If you need a postal service in Croatia AVOID the Croatian Post at any cost!
Just to let you know: with Gls, Overseas, and Dpd I never had any kind of problem - in a few days they deliver, call you on the phone, the parcels are undamaged and their postmen/delivers are polite.

November 6, 2023
Unprompted review
Show reviews in all languages. (107 reviews)

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