PostcardMania Reviews 295

The service was exceptional, and the process was very easy. They created a great marketing campaign specific to our industry and it has been painless. And, cost effective.

Horrible experience. The postcard they designed for me wasn't even relevant to my business it was sooo bad. I ended up getting a refund and I will be using another company. They do NOT care about the customer. Don't waste your money. DERROGATORY treatment apparently is the same as calling staff out on the shoddy work I paid for. I am ALWAYS professional. Sorry not sorry.

Orlando deserves a raise. It's nice when you are talking to someone who is good at their job but also likes their job. Oralndo was so informative, helpful and charming. I got off the phone knowing exactly what your company could do for us and the exact price it was going to cost. I have worked with so many companies who give ballpark prices and dangle you around but that is not how I felt today. Give this man a raise

Postcard Mania and our VIP Campaign Coordinator, Nicole Kendall have been fabulous to work with for our direct mail needs. She is quick to respond, helps ensure that they have everything they need from design to updated mailing lists and keeps me updated every step of the way. Thanks for taking great care of us, Nicole!

We've been using them for over 5 years. We've been very pleased overall.

I was offered a service which at the time sounded great. I paid for the service however later discovered the service was not what I wanted. I asked for a refund. The would not refund all my money. They did nothing but collect my fund. Be very careful when signing up for anything with Rock or Postcard.

Do it yourself since they probably will do a bait and switch after you pay!! The salesman sold me jumbo postcards and they tricked me with the small ones mailed so the design was totally ridiculous since so much information was crammed onto that tiny pc! They won't give me a refund or do it over but instead want me to pay more , over $1,000 was paid for 1,000 worthless cards so since the design (which on the design was clearly on LARGE cards but they removed from the back office!!! ) printing was paid in April 2023 since I had to go back and forth with the design I originally made & sent them -- and then November 2023 the postage paid so they scammed me out of over $1,000 for worthless nothing and bad impression. The "salesman" only kept trying to upsell me or sell me more and then criticized my website to try to get me to pay them $400 for them to make one! That Postcardmania only wants me to SPEND MORE MONEY!!!! They flat out did a bait and switch back in April 2023, they were jumbo postcards and all the design back and forth for so many months were done in a JUMBO SIZE! When finally they did the design like was wanted, the postage had to be paid over $300 so yes APPROVED the design but it was for JUMBO NOT THE SMALL LITTLE SIZE where the design looked totally ridiculous since text and images were so small! They just need to do it all over in the jumbo size and by the way, there has been daily postcards returned for bad addresses! You want to waste $1,000 plus and 7 months of your life, then pay them but if you want it done right and honest, use some other company or do it yourself through Canva or some other! We are filing complaints to the FTC and Florida AG now and will be doing more until either it is all replaced w/ correct size or a 100% refund is done! Check out complaints on:
(Just google: postcardmania reviews like many on BBB) many say same as me, bad list, bad design, won't refund, continual upsell and just trying to get more and more money out of you, so this is why the FBI is going to be contacted because it is extortion. Sent out total useless and such embarrassing small postcards that was just a waste of so much money and time! These are bad, greedy owners!

PostcardMania is a dialed in company. They know what they do and they do it well. It's been great working with Catherine, Rhianna, Taylor and others! If you're going the post card you've found your source!

Horrible experience, dealing with Dawn, about receiving damaged merchandise, was a nightmare, she refused to send a replacement, or credit my account,(OUTRAGEOUS)!
Would not recommend buying from them!
Avoid at all cost, buyer BEWARE!

I have used PostCard Mania now 3 times and they are wonderful! They make sure the process is smooth, the final art won't blur, and they understand my complicated mailing and shipping schedule! I highly recommend this company for your postcard needs.

I love working with Walter. He's always so friendly and organized. He always answers all my questions within hours or first thing in the morning.

(THIS IS WHAT POST CARD MANIA RESPONDED) Hi David, you purchased 3,000 postcards in May of this year and have mailed 1,000 of those cards one time. As was discussed with you, repetition and consistency are vital elements to the success of any marketing campaign and those factors are certainly missing from your campaign with us so far. We make it very clear to all our clients that despite our more than 25 years of marketing experience, we nor any other marketing firm can guarantee results. We're very sorry to hear that you feel this way and we'll be refunding you the undelivered products and services remaining on your order.
(THIS IS MY RESPIONSE)
Yes, I did purchase 3000 postcards in May after speaking with a reprenstative from your company who told me that I would easily get at least 20 or more customers from your company with a 3000 mailing, but not only that you would, make sure that I would get all kinds of responses from your social media campaign that you would do. So I spent $3300 for your service and had our mailing go out, we got 1 call from your services which also cost me $300 dollars in postage, which you tell me at the onset of mailing my post cards, then one person from your company says I have to keep spending money to keep up with the consistency as you say, so I did, again I did not get any new customers or response from your campaign. I do not care if you have 25 years of business, It did not help my business at all!!!, The sad part is I clearly told Michelle Beamen that I was not happy with your service and I do NOT WANT TO SPEAND ANY MORE MONEY WITH YOU. So that should be the cancelation that you said I did not provide, I told Michelle clearly, DO NOT TAKE ANY MORE MONEY FROM MY ACCOUNT. Also where is the new contract that I was supposed to sign? I did not get no calls or emails about this new 3 month contract you charged me for. So you guys just take money from peoples account without telling them or without their Knowledge? That is not good. I could of got much better service from other companies at a much. Much better ate, and you should tell people when you’re taking money out of their account?? Don’t you agree??, Oh that is how you been in business for 25 years???

Dyanni did a great job getting the design just perfect and wasted no time at all getting my order to me. I have already mailed out many of the postcards, just waiting for the phone to start ringing off the hook!

had a mailing of thousands and 1 response. the list was a good list so my thought is are they sending to the entire list? how do you know? called some on the list and they said they never saw the postcard. have never had a mailing with horrible response like this. would not use again. They try to get you to review right away before your experience, I would wait. The staff is pretty nice, but lots of $$ with no return. would never review until months later you are reviewing the outcome not the staff. Viewed some returns, the labeling looked like a child did it, missing punctuations, not professional looking in labeling. so very disappointed. Please DO NOT use this company save yourself the $$. Update 8-16-23 its been enough time to receive some responses and still 1 response. Take it from me, something is up as thousands of cards to legit addresses should have resulted in more responses. Response to Postcardmaina, no thank you, I know the results, waste of money wont do again. my proof was in the results and those who did not receive cards they should have, no proof what was actually sent but proof they were not received.

Terrible list 1/2 came back first time, modified list and a lot came back second time. Customer service promised refund but did not give credit or refund! Poor communications contacted President who did not bother to respond! Did not get one single response from mailing. Thats never happened in 70 years of us doing mailings! Very poor response and communications with PotcardMania!

Tip for consumers:
Terrible Do Not Use!

Great. Diyanni has guided me through the process and did a great job.

Everyone at Postcardmania is just great! My contact person is Ashley and she is diligent and patient (because silly me always gets something wrong ;)) and I am always satisfied with the results. Couldn't ask for more!

The choice to use Post Card Mania for my marketing will go down as one of the most expensive wastes of time I will ever deploy in my business. When I first reached out to them, I asked very specific questions about whether or not this type of campaign would be a good fit for my industry and was assured that they had had great success with situations just like mine, with a campaign just like they recommended. $5500 later I received 3 PHONE CALLS (one from my own number, one from the company itself) and 2 web leads (both from the company itself). I was talked into the fact that the best way to see success would be a longer duration campaign to more people. MY MISTAKE. I'm not a professional marketer, so I trusted them to be. The amount of disappointment I have from using this service is enormous. I'm actually shocked at how many good reviews they have.

McKinley is awesome and always available to answer my questions.

Thank you to Chris my initial contact and to Linda my account manager and the whole design team especially Mali who got it right the second try by using the pictures I gave them and following my instructions on what I wanted for my post cards. It turned out better than I ever could have expected or imagined in a short amount of time.