Posthaste Reviews 

294
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, most reviewers were let down by their experience overall. Consumers frequently complained about severely delayed deliveries, missing parcels, and a total lack of tracking updates. People also found customer support completely unhelpful, noting that phone calls were routinely ignored, dropped, or met with empty promises. Furthermore, individuals expressed frustration over drivers leaving packages carelessly or delivering items to completely wrong locations. Some reviewers were happy with the service, mentioning surprisingly fast shipping, consistent delivery times, and reliable tracking throughout the journey. Consumers additionally appreciated when their packages safely arrived right on time and completely undamaged after transit.

What people talk about most

Delivery service

Reviewers mention negative feedback about delivery_service, expressing widespread frustration with severely... See more

Service

Customers consistently note negative experiences with service, describing it as an appalling and dreadful... See more

Staff

Users describe ambiguous interactions with staff, reflecting frustration with poor service from drivers.... See more

Customer service

Reviewers highlight negative aspects of customer service, describing support staff as helpless, rude, and... See more

Location

Consumers find location to be problematic, consistently reporting frustration with inconvenient drop-off... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Poor service. They lack communication and Integrity. They say they're gonna do something and they don't. This review is for Post Haste:90 Highbrook Drive, East Tāmaki, Auckland 2013. You need to check... See more

Company replied

Rated 1 out of 5 stars

Absolute garbage. The parcel has been going around my region for the past week (within 10-15km of my address). Then they've decided to send it somewhere else (100+ km away) and ask me to contact them... See more

Company replied

Rated 1 out of 5 stars

don't seem to understand what the word "haste" means. I don't think I've ever had anything delivered hastily by them, let alone on time. Not as bad as Toll to be fair, but should rebranded Post Lacka... See more

Rated 1 out of 5 stars

Absolutely disasters. CEO -Aaron Furge , You must resign from your position. Website is not working with IOS. Customer service helpless. Aaron Furge look at your Manukau Branch - Contractor FG. I l... See more

Company replied


1.4

Bad

TrustScore 1.5 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 48 hours

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1.4

All reviews

(294)

69 reviews in the last 12 months

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Rated 1 out of 5 stars

Not reliable they won’t notify if they…

Not reliable they won’t notify if they are going to deliver on certain day and just leave notes and when u book to collect parcel it will be missed placed latest please don’t choose them for delivering good coz the aren’t trustworthy

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Post Haste Courier forced mailbox open

So the post haste courier forced my letterbox open, there was a padlock to secure the mailbox couldn't be opened but he forced it open as to lazy to walk to door. Rang post haste and was told you can't assume the courier did that. Pretty obvious he did that. Have photo.

January 7, 2026
Unprompted review
Posthaste logo

Reply from Posthaste

Hi Donna,

We’re very sorry to hear about this experience.

We take concerns like this seriously and would like to investigate further. If you’re able to, please send the photo you mentioned along with the delivery address and tracking number to marketing@posthaste.co.nz
so we can escalate this with the local depot and driver.

Kind regards,
The Post Haste Group Team

Rated 1 out of 5 stars

don't seem to understand what the word…

don't seem to understand what the word "haste" means. I don't think I've ever had anything delivered hastily by them, let alone on time.
Not as bad as Toll to be fair, but should rebranded Post Lackadaisical so as not to give customers expectations they can't meet.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fast shipping

I'll be honest, their shipping is faster for me in POSTHASTE rather than NZPOST itself, I'm surprised from all the bad reviews... I've had multiple packages that used the POSTHASTE courier and before I didn't know about it until my packages began to use this courier and all my packages are international.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

I thought Aramex was bad

I thought Aramex was bad, but Post Haste is just on another level. I have being waiting for delivery from Nelson since 18th of November. I lodged an enquiry at at the end of November. Initially they said that they did not have it on their system, although the tracking number was registered. Then they said that they found it and wrote me: "I am currently following up with our fleet team to see if we can get this delivered to you as soon as possible." It was on 2nd of December. My parcel still has not been delivered. Meanwhile, an overseas company used Posthaste for their delivery in NZ, my second parcel has been sitting with them since 7th of December and I cannot even get a response to my enquiry. If I could give 0 stars, I would. I do not recommend anyone to use Posthaste services.

December 17, 2025
Unprompted review
Posthaste logo

Reply from Posthaste

Hi Galina,

We’re very sorry to hear about the delays and frustration you’ve experienced — this is not the level of service we aim to provide.

Please could you email your tracking numbers and any relevant details to marketing@posthaste.co.nz
so we can investigate both parcels and follow up directly with the team to get this resolved as quickly as possible.

Kind regards,
The Post Haste Group Team

Rated 1 out of 5 stars

The Delivery Driver dumped the box in…

The Delivery Driver dumped the box in our Busy Orthopaedic Clinic. I asked him nicely if he could wheel it (on the trolley) as it was VERY Heavy (12 bottles of Gin), to the office 3 meters away and he said it was not his job......I had to pick it up and have pulled a muscle in my back. Merry Christmas Poste Haste :(

December 15, 2025
Unprompted review
Posthaste logo

Reply from Posthaste

Hi there,

We’re very sorry to hear about this experience — that interaction and outcome are not acceptable. Our drivers should always act professionally and be mindful when delivering heavy items.

We sincerely apologise for the inconvenience and distress caused.

Kind regards,
The Post Haste Group Team

Rated 1 out of 5 stars

There is not a rating low enough to…


There is not a rating low enough to describe my appalling experience with Post Haste
Under no circumstances should a sender or receiver of parcels use them
They refuse to make an important medical equipment delivery to my apartment building
It has taken 8days of phoning them to get a straight answer
The parcel remains at their depot and they will not deliver it to the front door of my building despite my clear instruction to do so and equally clear willingness to take responsibility for collecting it from that place
Every other courier company can follow that instruction
Insult top injury is that the contact centre staff failed to inform me on three previous occasions of their "policy" of restrictive delivery instructions
Lots of empty apologies and we will escalate the compl
aint
Not a chance so this is best conduit of feedback which I hope will spare others the absolutely unsatisfactory experience of dealing with this company

December 9, 2025
Unprompted review
Posthaste logo

Reply from Posthaste

Hi Anne,

Thank you for getting in touch— we’re sorry for how stressful this experience has been, especially when the delivery involved important medical equipment.

You had requested that the parcel be left outside your apartment building, and we completely understand why that location would be convenient for you. In this case, however, our team didn’t feel it was safe to leave the item unattended, which is why the delivery couldn’t be completed as instructed.

While we do have policies around restricted delivery locations for security and parcel safety, the lack of clear communication from our side is not acceptable, and we’re sorry for the frustration this caused.

Kind regards,
The Post Haste Group Team

Rated 1 out of 5 stars

Non-existent service

Dreadful service from PostHaste. I got a notification on 1st December saying the delivery was on its way, then nothing arrived. After numerous calls and emails to them, all they can say is the parcel is in a bin waiting to be picked up by the courier but they can't tell me when it will be delivered or if it will be delivered at all. I suspect they delivered it to the wrong address and are now lying about it being in a bin. I have had to contact the supplier to tell them to cancel the order as I am not paying for a product that is likely not going to be delivered. Do better PosteHaste! Supplier paid for delivery to take 1-2 days. You are making them look bad by your lack of customer service. I will encourage the supplier to move to another courier

December 1, 2025
Unprompted review
Posthaste logo

Reply from Posthaste

Hi Angela,

Thanks for taking the time to share this, and we’re really sorry for the frustration this situation has caused — especially when you were expecting a 1–2 day delivery.

While we would never deliver a parcel incorrectly and then claim otherwise, we completely understand why it feels that way given the lack of clear updates. We’re currently experiencing a significant increase in freight volumes heading into Christmas, which can unfortunately cause delays at some depots. That said, you absolutely should have received better communication and certainty, and we apologise for the stress this has created.

Kind regards,
The Post Haste Group Team

Rated 1 out of 5 stars

My daughter saved up all year to go to…

My daughter saved up all year to go to England and now she can't go thanks to post haste, they have lost her passport and they don't seem to care, have not apologised, reprimanded or fired the courier, refunded her money or compensated her for the hell that they put her through. She was dreaming of a white Christmas (as she has never had one before) and now she has to stay home due to Post Haste's cruelty. She looks it as a lesson learned and will definitely be telling all of her business contacts of which she has many as she is a successful business woman. She figures if she can save someone else the mental anguish and distress than at least they won't have to go through hell too. That is very magnanomous of her if it were me I would be going straight to a lawyer, my mp, fair go and the Commerce Commission! Kelly Schober-French

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

SLOW

Poste Haste has to be one of the SLOWEST couriers ever in NZ. I’ve been waiting weeks for ONE item to get delivered to me. They didn’t even update my tracking so I know whats going on?? My item has been in transit for 7 days now Like… so useless. Can all my packages just come from NZPOST next time. Damn.

November 28, 2025
Unprompted review
Posthaste logo

Reply from Posthaste

Hi there,

We’re really sorry to hear how long you’ve been waiting — that’s absolutely not the experience we want anyone to have, and we understand how frustrating it is when tracking doesn’t update.

We’d like to check what’s happened with your parcel and get this resolved for you. Please get in touch with us at marketing@posthaste.co.nz
with your tracking number.

Kind regards,
The Post Haste Group Team

Rated 1 out of 5 stars

Terrible Company

This hopeless company lost my precious documents and refuse to do the right thing by me, shame on you posthaste, I hope your organisation ceases operations as you have caused so many issues for myself and others.

November 17, 2025
Unprompted review
Posthaste logo

Reply from Posthaste

Hi Amanda,

We’re really sorry to hear how stressful this has been — losing important documents is incredibly frustrating, and we understand why you’re upset.

Please email us at marketing@posthaste.co.nz
with your tracking number and any details you have so we can investigate this urgently.

Kind regards,
The Post Haste Group Team

Rated 1 out of 5 stars

Dodgy!

Signed a parcel as delivered when it wasn't.

December 2, 2025
Unprompted review
Posthaste logo

Reply from Posthaste

Hi there,

We are sorry to hear this — a false delivery scan is never acceptable.

Please get in touch with us at marketing@posthaste.co.nz
with your tracking number so we can investigate this and help sort it out.

Kind regards,
The Post Haste Group Team

Rated 1 out of 5 stars

Absolute crap

Absolute crap. Does not even ring the doorbell and instead leaves some bs note telling me to pick the parcel up at their location many KMS away. Just use nzpost, their drivers are actually competent

November 24, 2025
Unprompted review
Posthaste logo

Reply from Posthaste

Hi John,

Thanks for letting us know — we’re really sorry to hear about this experience. Our drivers are expected to attempt delivery properly, including knocking or ringing the doorbell, so this isn’t the level of service we aim to provide.

Kind regards,
The Post Haste Group Team

Rated 2 out of 5 stars

Why are they still in the business

Why are they still in the business? I never see any other couriers like them. Delay, delay and delay...
anything else? Yes, they are late again. (Albany, Browns bay area); New updates: they bring the parcel to me on Sunday....Good to add another star...

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

what a load of BS!!!

what a load of BS!!!! we ordered product overseas and guess what, they marked my parcel delivered but they delivered it at a WRONG ADDRESS!!! Imagine that! It’s ok if it’s 30 bucks but it costs 600 bucks! if this is not solved, i will do report a police report on you guys!! bullsh!t

October 29, 2025
Unprompted review
Posthaste logo

Reply from Posthaste

Hi there,

We’re very sorry to hear about this situation — we understand how serious and frustrating it must be, especially with a high-value item. This is not the service standard we aim to provide.

Please contact us at marketing@posthaste.co.nz with your tracking number so we can investigate.

Kind regards,
The Post Haste Team

Rated 1 out of 5 stars

slow haste

slow haste, something I bought picked up on 24th october is now 30th and its nowhere to be seen and on tracking still saying only picked up from West Auckland

October 24, 2025
Unprompted review
Posthaste logo

Reply from Posthaste

Hi there,

Thank you for your feedback — we’re sorry to hear your parcel has been delayed. That’s certainly not the experience we aim to provide. Please get in touch with us at marketing@posthaste.co.nz
and include your tracking number so we can follow up and see what’s caused the delay.

Kind regards,
The Post Haste Group Team

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