Banner for Posturite

Posturite Reviews 4,140

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, noting their effectiveness in providing comfort and support, with many finding them to be a godsend for pain relief. The delivery service is consistently highlighted as quick, efficient, and reliable, with many orders arriving the next day or within a few working days. Reviewers appreciate the ease of the ordering process, from a user-friendly website to straightforward payment, and commend the excellent service received throughout their interactions. However, some customers also noted issues with delivery, including incorrect items, missing parts, or delays in receiving updates. A few other people also felt that some products were uncomfortable or arrived damaged, while others experienced problems with customer service responsiveness regarding delivery changes or product faults.

What people talk about most

Product

Customers had positive experiences with product quality, often praising items like office chairs, keyboards,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the speedy and efficient... See more

Order

Users describe positive interactions with order, highlighting a smooth and straightforward purchasing process... See more

Service

People report positive experiences with service, often highlighting the great and efficient support received,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the good quality of products, their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time i have ordered from Posturite, webb site rally good, my order was approved and confirmed, delivery was nex day, very impressed. Product was good, person who it is for really happy, complet... See more

Company replied

Rated 5 out of 5 stars

I ordered the back support yesterday and it arrived within 24 hours. It is nice and supportive and I very much like the colour. It has a strap for you to secure it to the chair back if you wish, alt... See more

Company replied

Rated 5 out of 5 stars

Fast delivery. Wedge cushion has made an immediate difference in easing my hip pain. This product is fine on hard chairs, however I can't find an equivalent for an armchair. I will buy more for the ca... See more

Company replied

Rated 5 out of 5 stars

Gorgeous KOJI sit-stand desk ("Italian oak" finish). Assembly team was ace. Would highly recommend. (Was excited to see that new/more exciting colours were available on their website...plus the desk i... See more

Company replied


Company details

  1. Office Furniture Store
  2. Office Supplies Store
  3. Office Equipment Repair Service
  4. Office Equipment Supplier
  5. Office Refurbishment Service

About Posturite

Written by the company

Services and resources

Get a workstation assessment
Sign up for our emails
Webinars
Blog

Shop by category

Ergonomic office chairs
Sit-stand desks
Sit-stand platforms
Ergonomic accessories

For your home

Posturite for home

At Posturite, we create healthier, more active workspaces both at home and in the office. Our team of health experts offer ergonomic products like office chairs, sit-stand desks, lumbar cushions, and wireless accessories.

Investing in ergonomic equipment is a valuable step for both health and work performance. While we can't promise instant success, being comfortable and well-supported boosts focus, creativity, and motivation.

Our ergonomic chairs cater to individual needs, offering adjustable options like executive, industrial, and specialist seating to reduce risks of back pain and RSI. Our team is available for support via live chat, email, phone or DSE assessments carried out at your workspace or remotely.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Assembly is not good

Assembly manual was not provided even after I find it in online, I still see it's incomplete. I also thought the delivery is with assembly but they refused to assemble the item.

April 2, 2026
Posturite logo

Reply from Posturite

Good Afternoon Fazil, Thank you for taking your time to leave us a review. We appreciate your feedback and apologize for your experience with the assembly of your order and that assembly by our courier partners did not take place as expected. Ultimately, if you require some further assistance with the assembly of your order, please contact our aftercare team accordingly at aftercare@posturite.co.uk and they will be happy to assist you in arranging installation of your order as requested. Kind regards, Sam Richner

Rated 5 out of 5 stars

It was great

It was great. Product arrived without any issues.

April 1, 2026
Posturite logo

Reply from Posturite

Good afternoon Jerome. Thank you very much for leaving us a review, we appreciate you taking the time. We're pleased to hear of your experience and look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Fault dealt with quickly and efficiently

When I experienced a fault with a product, I filled out the online form and a new item was sent out to me with no questions asked. In a corporate work environment, that's the service you need.

April 2, 2026
Posturite logo

Reply from Posturite

Good afternoon Adam. Thank you for your lovely feedback, we really appreciate it. We're happy to hear that you had a good experience and that we were able to help. We look forward to helping you again in the future. Kind regards, Amber.

Rated 2 out of 5 stars

Long delay

Lost order. Long delay. Chair needs to be built.

April 2, 2026
Posturite logo

Reply from Posturite

Good afternoon, thank you for your feedback. We’re very sorry to hear about your experience and for the delay in processing your order. Unfortunately, delivery and setup were not included on the original quote or purchase order, which is why this service was not provided. If you would like the chair to be set up by one of our technicians, please contact aftercare@posturite.co.uk and one of our advisors will be happy to assist. Kind regards, Sasha

Rated 5 out of 5 stars

First time user

easy to navigate the portal and find items that I needed.

April 2, 2026
Posturite logo

Reply from Posturite

Good afternoon Ana. Many thanks for taking the time to submit a review, we're delighted to hear that you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

great service

great service

April 1, 2026
Posturite logo

Reply from Posturite

Good afternoon Joshua. Thank you for taking the time to share your feedback. We're really pleased you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

office chair

chair arrived. delivered to safe place

March 31, 2026
Posturite logo

Reply from Posturite

Good afternoon Rich. Many thanks for taking the time to submit a review, we're delighted to hear that you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Quick delivery - great service

From start to finish everything was brilliant - thankyou

March 31, 2026
Posturite logo

Reply from Posturite

Good afternoon Helen. Thank you for your lovely feedback, we really appreciate it. We're happy to hear that you had a good experience and that we were able to help. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Excellent product with super fast…

Excellent product with super fast delivery.

March 31, 2026
Posturite logo

Reply from Posturite

Good afternoon Catherine. Many thanks for taking the time to submit a review, we're delighted to hear that you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.

Rated 1 out of 5 stars
Posturite logo

Reply from Posturite

Good Afternoon Thank you for your feedback and we are sorry to hear the incorrect item was received. I have arranged for one of our advisors to contact you as a priority to provide an update as soon as possible. We thank you for bringing this to our attention. Kind Regards Nicki

Rated 2 out of 5 stars

'please remove film' has been printed…

'please remove film' has been printed onto the product and there was no film to take off which detracts from using the product....there was no packaging in the poly bag or do not bend and the deliverer bent the product to put in my letterbox which has creased the product

March 30, 2026
Posturite logo

Reply from Posturite

Good Afternoon, Thank you for your feedback and we are sorry to hear your item is not as expected. I have arranged for one of our advisors who looks after you account to contact you to ensure this dealt with through the correct channels as a priority. We thank you for brining this to our attention., Kind Regards Nicki

Rated 4 out of 5 stars

The chair I had just over a year ago…

The chair I had just over a year ago flips forward jarring my back the parts have arrived but the engineer cant come for 2 months causing me more pain.

**edit**This has now been rectified Thank you

March 27, 2026
Posturite logo

Reply from Posturite

Good Afternoon, Thank you for your feedback and we are sorry to hear of your experience on this occasion. I have arranged for one of our Aftercare advisors to contact you to offer you an earlier appointment. We thank you for bringing this to our attention. Kind Regards Nicki

Rated 5 out of 5 stars

Loving my new “back friend”

Ordered the product and it was delivered within 24 hours. Great product, defines seating position and works well in any chair

March 27, 2026
Posturite logo

Reply from Posturite

Good afternoon Donna. Thank you for taking the time to share your feedback. We're really pleased you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Quick

Quick, efficient

March 25, 2026
Posturite logo

Reply from Posturite

Good afternoon. Thank you for sharing your feedback with us. We're pleased to hear you were satisfied with the service we provided. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

comfortable and very easy to assembly

The office chair is comfortable and very easy to assembly

March 24, 2026
Posturite logo

Reply from Posturite

Good afternoon Milena. Many thanks for your review, it's great to see that you were happy with our service. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Very quick and easy

March 25, 2026
Posturite logo

Reply from Posturite

Good afternoon. Thank you for leaving us a review, we're really pleased that you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.

Rated 2 out of 5 stars

Nice chair - shame about the damp!

My firm ordered the chair for me and it was delivered from Inverness very promptly.

I assembled the chair myself on or around Sunday 29 March and put in the box room I use as my work office on Sunday 29 March. A quick test confirmed the chair is comfortable and is a distinct improvement on what I had before.
up to this point all is good.

The REALLY bad thing is that the chair ABSOLUTELY STINKS of damp. When I entered the office/box room this morning the smell was over powering and it had filled the small enclosed space. A closer inspection revealed it is definity the chair that smells.

I am going to give it a day or two for the smell to dissipate and if it does not the chair is going back because it stinks!

I can't work in this environment. You have supplied a sub-standard product and I am deepy dissapointed!

I only gave two stars becasue everything else was fine. If the chair did not smell so bad I would have given them 5 stars, but the smell is REALLY bad! I can smell it now...

March 30, 2026
Posturite logo

Reply from Posturite

Good Afternoon, Thank you for your feedback and we are sorry to hear your chair is not as expected. I have arranged for one of our customer service advisors to contact you as a priority. We thank you for brining this to our attention., Kind Regards Nicki

Rated 5 out of 5 stars

Quick service and item as described…

Quick service and item as described below also a reasonable price

March 25, 2026
Posturite logo

Reply from Posturite

Good afternoon. Many thanks for taking the time to leave us a review, it's great to hear you had a positive experience with us. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Great delivery experience with a really…

Great delivery experience with a really helpful guy who set the chair up for me.

March 10, 2026
Posturite logo

Reply from Posturite

Good afternoon. Thank you very much for submitting your review, we're glad to see you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look