Potters Resorts Reviews 661

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, highlighting their dedication to ensuring an enjoyable stay. The quality of the holidays, including the comfortable accommodations, delicious food, and diverse activities, is frequently commended. Many people also appreciate the excellent service and the fantastic entertainment, often comparing it to West End shows. However, some customers reported finding insects in their beds, and a few found the entertainment to be tacky, vulgar, or outdated, with some content considered inappropriate or not suitable for all audiences. There were also occasional mentions of lukewarm food and uncomfortable mattresses.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Quality

Reviewers mention positive feedback about quality. Customers frequently praise the superb food, describing it... See more

Holidays

Consumers find holidays to be positive, with many describing their experiences as fantastic and relaxing.... See more

Service

People report positive experiences with service. Customers consistently praise the staff, describing them as... See more

Location

Reviewers highlight positive aspects of location. Many customers praise Hopton-on-Sea as an "amazing place"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

Firstly the staff can’t do enough for you and are very helpful. Also they are very hardworking and always cleaning. We are actually new to Potters having previously frequented another adult only ho... See more

Rated 5 out of 5 stars

What a fabulous 4 days at Potters. Absolutely everything and everybody without exception were wonderful. All the staff were so helpful, professional, friendly and did everything to ensure we enjoyed... See more

Rated 5 out of 5 stars

Can’t praise Potters enough…it is definitely our ‘happy place’. You can do as much or as little as you wish. There are activities for all tastes and abilities and the shows are most definitely West... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

661 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Another great break

We have just had another 3 night amazing stay at Potter's at Hopton. The food is excellent, the staff are great special shout out to Chris our waiter, nothing was to much trouble for him and of course "Jack" The shows are spectacular, west end worthy Will definitely be back

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Potters Hopton aways delivers a 5 star…

Potters Hopton aways delivers a 5 star experience. Accommodation clean and comfortable, food excellent and entertainment westend quality. Back to the 80s and Simply the Best were brilliant. In our opinion Cabaret Club didn't have the wow factor like the other two. That said we thoroughly enjoyed the weekend as always. Thanks to all the staff and entertainers.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

We enjoyed a weekend break at Potter’s…

We enjoyed a weekend break at Potter’s at Hopton on Sea in June.
The standards are exemplary.
Everything is laid on, all inclusive plus.
The staff are friendly, polite and professional.
The meals are plentiful and tasty.
The activities are varied and enjoyable.
The entertainment is West End standards.
We can’t wait for our next visit

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Simply the best.

I cannot say how much my wife and I have enjoyed each and every visit to Potters. They haven't been voted the best for no reason. I just hope that they continue to keep giving such good value for money.
Thankyou Potter Family.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Give it a try, certain you will return, excellent all inclusive resorts

The food is always fresh, with plenty of choice at each meal. Large selection of alcoholic, non alcoholic and hot drinks, all served with a smile by the team. The choice of daytime experiences is really good, with something for everyone, would be nice if everything wasn't at set times, craft workshop/meta quest etc, are only available at specific times, would be better to be able to spend longer. Entertainment team work hard all day to provide quizzes and games, along with musical interludes and the evening entertainment is excellent, with quality shows and entertainers in both theatre and lounge bar. Accommodation is very comfortable and the grounds are beautifully kept, the housekeeping and gardening teams work so hard. We love our regular visits to Hopton and are looking forward to the next.

June 2, 2025
Unprompted review
Rated 4 out of 5 stars

we have been coming to potters for 36…

we have been coming to potters for 36 years and have made fantastic family memories , however we are now grandparent and over the years activities for 1 to 5 year olds have diminished mostly during the day time but the price has not. Children of this age do not drink or eat much so you would think the entertament would be the justification unfortunately it is not.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fab-u-lous!

Another fabulous holiday at Potters Hopton-on-Sea, this time with the family - 3 generations and we all had a wonderful time, definitely booking up again next summer. The staff, food, entertainment, all top notch & great value for money, so much to do - will have to go back again.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Always brilliant

Both Five Lakes and Hopton on sea are fabulous.
Excellent food, excellent activities and entertainment, excellent staff.
Unfortunately this year due to dog sitting difficulties, we have only managed one visit but are desperately hoping we can squeeze another break in before the end of the year.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

From the moment you walk in to…

From the moment you walk in to reception, the accommodation, the food, the entertainment all day and night all staff from chefs kitchen staff entertainers all make your stay remarkable. Adults being kids it’s great thank you.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

A wonderful anniversary celebration

Firstly I sent them a WhatsApp message as i wanted to check availability. They replied very quickly and I soon had my break booked. An anniversary celebration. We booked for early check in and lunch. We arrived, unpacked, had lunch and then joined fellow guests for the garden party. You can join in, just watch or go and explore. No pressure. You are given a table in the restaurant for the duration of your stay which i like. Lovely food, so much foo, all staff so friendly. Fantastic entertainment team. Fantastic shows and the opportunity to try lots of activities. I try something new each time I visit and this time i really enjoyed air rifle shooting, sound bath, cheerleading and crafts. Lots of night time dancing including silent disco. Really enjoy the spa area. Drinks included and I love a little nightcap of a hot chocolate with an added malibu.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Recently spent a weekend with two…

Recently spent a weekend with two friends at Hopton
We had three single bungalows although they were basic they were spotless and very comfy beds .
Staff,food,entertainment and facilities all super.
From arrival to departure we couldn’t have asked for more.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful. Good fun plenty of lovely activities and excellent food. Have tried hotel rooms and villas previously, this time in villa very good. Staff brilliant friendly helpful . Will be booking again very soon.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Mid week break

We recently had a 4 night midweek break at Potters Resort five lakes in Essex our experience throughout our stay was excellent. before going I had read a few reviews some mentioned the furniture in your room, yes some items could do with updating from wear and tear none of these little points will really effect your stay, everything was clean tidy and kept that way throughout your stay. where do i begin with the rest of it, the staff were amazing so helpful your days are packed with things to do, you are fed within an inch of your life Breakfast, Lunch, Dinner with a large choice at every sitting plus late night snacks for those who want it. The entertainment team are incredible the shows that we watched every night of our stay belonged on the west end stage. this was our first experience of a Potters Resort but certainly will not be our last. These all inclusive packages are amazing value for money covering everything you need from a simple cup of coffee to your favorite tipple. We would like to thank everyone involved in making our stay a memorable one I would have given more stars if I was able to.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Big THANK YOU HOPTON ON SEA

I have just had the most amazing 5 day break at potters resort in Hopton on sea
The staff are so friendly nothing is too much trouble, I'd like to shout out to Liz our waitress in the garden restaurant such a lovely lady she's a credit to potters.
The food, facilities and activities are second to none. Big shout out to the entertainment staff. we watched shows that are west end standard, the compares are some of the most entertaining people I've seen in a long time. We are definitely booking again

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

From coming through the gate at the…

From coming through the gate at the start of our breaks to going back out the gate it has always been amazing. All the staff are welcoming and helpful. Facilities are really good. Food and entertainment are plentiful. Families are always welcome and plenty for the youngsters

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

The best UK holiday we have ever experienced

from the day that you book to the day you leave you can rely on the Potters Team to do everything possible to make your stay enjoyable. The rooms are spotless; food amazing quality and choice; activities something for everyone; evening entertainment West End quality ... the perfect UK holiday ... so perfect we have booked to return for Xmas.

July 28, 2025
Unprompted review

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