Potters Resorts Reviews 661

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, highlighting their dedication to ensuring an enjoyable stay. The quality of the holidays, including the comfortable accommodations, delicious food, and diverse activities, is frequently commended. Many people also appreciate the excellent service and the fantastic entertainment, often comparing it to West End shows. However, some customers reported finding insects in their beds, and a few found the entertainment to be tacky, vulgar, or outdated, with some content considered inappropriate or not suitable for all audiences. There were also occasional mentions of lukewarm food and uncomfortable mattresses.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Quality

Reviewers mention positive feedback about quality. Customers frequently praise the superb food, describing it... See more

Holidays

Consumers find holidays to be positive, with many describing their experiences as fantastic and relaxing.... See more

Service

People report positive experiences with service. Customers consistently praise the staff, describing them as... See more

Location

Reviewers highlight positive aspects of location. Many customers praise Hopton-on-Sea as an "amazing place"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

Firstly the staff can’t do enough for you and are very helpful. Also they are very hardworking and always cleaning. We are actually new to Potters having previously frequented another adult only ho... See more

Rated 5 out of 5 stars

What a fabulous 4 days at Potters. Absolutely everything and everybody without exception were wonderful. All the staff were so helpful, professional, friendly and did everything to ensure we enjoyed... See more

Rated 5 out of 5 stars

Can’t praise Potters enough…it is definitely our ‘happy place’. You can do as much or as little as you wish. There are activities for all tastes and abilities and the shows are most definitely West... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

661 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Our first experience of Potters.

As a frequent user of Warner holidays we thought we try out Potters all -inclusive as recommended by our friends. What a pleasent surprise it was. We stayed in the village accomodation and upgraded our room. The room was large with an enormous bed. Cleaned and topped up each day it was very comfortable. The grounds were immaculate as was the huge purpose built main area. There was a great choice of food and drink available but we never got to sample the midnight menu as we were full up from dinner! Entertainment was top class each evening and so much to do all day - most people didnt leave the area. Highly recommend and we will be back in the future. Only criticisms i could find were the early evening comediens were boardering on embarrassing and more suitable for a primary school audience with knife throwing and lame jokes. We avoided this slot after the second day.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Potters is addictive

Where to start everything about potters is excellent 1/the staff 2/meals 3/entertainment 4/ accommodation even though you spend little time in it Can’t fault anything would recommend potters to anyone

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Loved it

Loved it! Good room, pleasant surroundings, excellent food, friendly & helpful staff.
Amazing entertainment. Thank you Potters!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Five Lakes or Hopton

I had previously stayed at Potters at Five Lakes and this time we decided to try Hopton. They both have the same high quality all-inclusive experience. I found that for a more laid back break I would go to Five Lakes and for a busier break I would return to Hopton. The evening entertainment is brilliant at both, there are activities during the day to keep busy and the food is excellent. Although I go with my husband I feel really comfortable going off by myself for a quiz or swimming. All of the staff are really friendly and it's lovely chatting to other guests. I'll be back in the new year.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing weekend stay

Amazing weekend stay, just myself and my husband (wasn’t sure how we’d feel as previously we’d been with grandkids), but thoroughly enjoyed ourselves in a different way. Free to join in silly quizzes, and watch the shows, staff friendly and made to feel part of the whole Potter experience.
Can’t wait for next year’s trip

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Five Lakes Resort …

Visited 5 lakes potters resort at the end of Sept for a weekend break with friends celebrating all our big birthdays and had a fabulous time from start to finish . Potters never fail to deliver on food , entertainment, activities, friendly staff that go above and beyond.
I would recommend Potters resort to anybody once you have been once you will return time and time again .
I am going again in December with my husband and two very dear friends and we are all very excited .

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Staff always friendly and helpful

Staff always friendly and helpful. Rooms clean, comfortable and spacious in hotel, cabins smaller but still comfortable. Food excellent. Shows very professional cannot be faulted very enjoyable. Plenty of activities something for everyone all day long. Highly recommended

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Hopton-on-sea amazing stay. Staff incredible!

We enjoyed a mid week 4 day break at Potters in June at Hopton-On-Sea.
What makes Potters so incredible and that we come back year after year is the staff.
They are so welcoming and friendly from the entertainment team, activities team, the restaurant and bar staff.
The entertainments like watching a broadway show it’s incredible.
There are a wide variety of activities to do throughout the day and the drinks package and food are really good as well.
Thanks again for another great stay we will see you again in June next year and can’t wait!!!

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Potters. You’re all amazing!

We used to stay in the chalets but being of a certain age and both having cancer and mobility problems now, always book a hotel plus room. It is very spacious, large bathroom with his and her sinks. We also have a sofa and 2 armchairs. Bathboards and hand grips are provided on request for our safety.
Meals are very good and the waiting staff helpful. Hygiene is paramount at Potters especially in the public toilets.
I know of nowhere else where so many older guests are so well looked after and room in the theatre to accommodate wheelchairs and/or walkers.
We are very fortunate to have Potters at Hopton on Sea so near home, to enable us to have lots of breaks while remaining close to our hospital.
We can no longer get travel insurance, but Potters cover us for a small fee in case of cancellation.
The entertainment is West End quality with fantastic singers and dancers. Scenery and costume changes without pause. Personally love Ben Carruthers! Mark and Jack very funny and entertaining!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

My Favourite Place to Holiday.

I have been coming to Potters for 30 years on visits with my wife and with groups. Potters is my first choice for a holiday. My most recent visit was to Five Lakes in May for a weekend and found it a great place to visit and relax. Because of my enthusiasm for bowls I prefer Hopton (it is also easier for me to get to) but I fully recommend either to anyone.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great relaxing weekend

Polite friendly staff, great food and great service. Lots of activities, can do as much or as little as you like. Entertainment as good, if not better than West End shows.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

They have got it all right the service…

They have got it all right the service the food and the entertainment is second to none we have been several times and had the best time ever and that's why we tell our friends and and family and return on our own and with family it's for all ages it's a place to have fun and feel relaxed well done potters.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Love Potters

Love Potters, prefer Five Lakes as more relaxing and no queuing. Rooms in Village are spacious and lovely outlooks.
Staff are friendly and nothing is too much trouble.
Food is amazing and shows are polished and brilliant.
Highly recommend!

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Have had 2 weekend breaks at Hopton…

Have had 2 weekend breaks at Hopton this year, one in group of 15+ and the other as a couple. Both breaks have been stress free from arrival to departure, facilities, food, staff and entertainment are excellent. Looking forward to next break

May 9, 2025
Unprompted review

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