Potters Resorts Reviews 661

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, highlighting their dedication to ensuring an enjoyable stay. The quality of the holidays, including the comfortable accommodations, delicious food, and diverse activities, is frequently commended. Many people also appreciate the excellent service and the fantastic entertainment, often comparing it to West End shows. However, some customers reported finding insects in their beds, and a few found the entertainment to be tacky, vulgar, or outdated, with some content considered inappropriate or not suitable for all audiences. There were also occasional mentions of lukewarm food and uncomfortable mattresses.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Quality

Reviewers mention positive feedback about quality. Customers frequently praise the superb food, describing it... See more

Holidays

Consumers find holidays to be positive, with many describing their experiences as fantastic and relaxing.... See more

Service

People report positive experiences with service. Customers consistently praise the staff, describing them as... See more

Location

Reviewers highlight positive aspects of location. Many customers praise Hopton-on-Sea as an "amazing place"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

Firstly the staff can’t do enough for you and are very helpful. Also they are very hardworking and always cleaning. We are actually new to Potters having previously frequented another adult only ho... See more

Rated 5 out of 5 stars

What a fabulous 4 days at Potters. Absolutely everything and everybody without exception were wonderful. All the staff were so helpful, professional, friendly and did everything to ensure we enjoyed... See more

Rated 5 out of 5 stars

Can’t praise Potters enough…it is definitely our ‘happy place’. You can do as much or as little as you wish. There are activities for all tastes and abilities and the shows are most definitely West... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

661 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great staff all round

Great staff, excellent food, brilliant shows and entertainment
So many laughs till it brings tears to our eyes
Mark and his family are brilliant, Jack to name just a couple
They make Hopton on Sea the best

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Potters

I have been to Potters several times and I have never found anything to complain about.From start to finish all is first class.Carry on the good work.

September 27, 2025
Unprompted review
Rated 4 out of 5 stars

Great place to stay

Myself, my husband and my father spent a weekend at Potters resort.
We were pleasantly surprised at the activities we could do, for example, rifle target shooting, laser shooting, archery etc.
The evening shows were really good, we thought the cabaret room was impressive, plenty of seating.
The food was good, most days the choice was great, and we found the food hot and tasty.
We did have a few issues with the under
cooked dessert, which we did report to the staff.
The waiters and waitress were polite, friendly and helpful.
There was plenty of choices when it came to the drinks within the all inclusive deal.
The only disappointment was the room myself and my husband stayed in, it was very basic, wardrobe space was small and very few cupboard space, for your clothes etc.
My father had a nicer room, bigger bathroom, wardrobe and cupboard space.
However it was clean and warm so happy to deal with lack of space.

The parking was a bit of an issue, as you didn't get a guarantee parking space,
basically first come first served system.
I would have thought you would have have a dedicated parking space for each room.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

I visited Five Lakes just 3 weeks ago…

I visited Five Lakes just 3 weeks ago for a 4 day break along with 5 friends. From the moment we arrived we were made so welcome and our every need was catered for. We had the most amazing time, so much to do but not enough time to do it all. We will be back. All staff were wonderful. The food was delicious. Accommodation excellent. Thank you Potters for a fantastic time.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

We had a fabulous time at Potters…

We had a fabulous time at Potters Hopton, the food, entertainment and all the activities made it more fun with all our family in attendance to celebrate my 70 th birthday, ALL the safe where polite and attentive, and the weather was perfect.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

It was my husbands first visit

It was my husbands first visit , we had an amazing time, haven’t laughed so much fora long time
The accommodation was perfect being within a short distance of the restaurant ect, the food, service and entertainment was absolutely brilliant, so thank you

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Always a lovely experience that's why…

Always a lovely experience that's why we return again and again to both Hopton and 5 Lakes. Accommodation is 5 star along with meals. There is also plenty to do during the day, never a dull moment unless you decide you want one. By calling the holiday All Inclusive they do not exaggerate there is really no need to spend any more money.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great place to visit

This was our 2nd visit to Hopton as a couple having been before with granddaughters who really enjoyed it. From arrival everyone is friendly and welcoming, we quickly found our accommodation which was perfect and so clean. Having found our places for meals we had a swim first amazing. Then it was dinner which there's a choice for everyone. Then afterwards entertainment which was fantastic. We had a 3 night break of which we enjoyed every minute, plus the added visit a walk to the coast. Everyone was helpful and so friendly and you dont need any money it's so perfect. We will visit again

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Potters resort has to be the best resort I have ever visited.

Potters resort has to be the best resort I have ever been to.
It was so clean and well kept . The staff were attentive and courteous... They pampered to everyone's needs.
Nothing was too much trouble and the staff always seemed to enjoy themselves as well.
The food was delicious and if you have any special dietary requirements they were meet with care and confidence. (I am lactose intolerant and the staff knew how to cater for my needs).
The activities were well run with health and safety at the forefront.
The shows were as good as I have seen in the west end and I've seen quite a few.
My friend and I had the best time ever and we are looking forward to going again next year...

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Listen

Listen, I'm not going to go into loads of detail about my stay, however what I will say is this
There is no other holiday that can hold a candle to potters
They are quite simply
THE BEST

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Potters Resorts.......Go on give it a try!!

From the minute you step through the door the magic starts. The staff are always very welcoming from reception, bars, entertainers, PTC, restaurant staff, house cleaning staff and security.
Plenty of food with a good variety although we have never made it to the midnight meal but it does look nice.
Lots to do throughout the day or you can sit and chill and people watch.
Evening entertainment is excellent, West End quality and after the show in the Atlas Theatre music continues in the Garden bar until you have had enough.
We are back to Five Lakes next month for our 12th visit since opening. Hopton is very similar but with children at the school holidays.
Go on give it a try......you can't take it with you.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I love Potters

I love Potters. We have been 3 times now and enjoyed every minute. The shows are fantastic.
Entertainment all day and 3 meals which are delicious.
The service at meal times is first class and to finish, all inclusive. What more could you want.❤️

September 27, 2025
Unprompted review

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