Potters Resorts Reviews 661

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, highlighting their dedication to ensuring an enjoyable stay. The quality of the holidays, including the comfortable accommodations, delicious food, and diverse activities, is frequently commended. Many people also appreciate the excellent service and the fantastic entertainment, often comparing it to West End shows. However, some customers reported finding insects in their beds, and a few found the entertainment to be tacky, vulgar, or outdated, with some content considered inappropriate or not suitable for all audiences. There were also occasional mentions of lukewarm food and uncomfortable mattresses.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Quality

Reviewers mention positive feedback about quality. Customers frequently praise the superb food, describing it... See more

Holidays

Consumers find holidays to be positive, with many describing their experiences as fantastic and relaxing.... See more

Service

People report positive experiences with service. Customers consistently praise the staff, describing them as... See more

Location

Reviewers highlight positive aspects of location. Many customers praise Hopton-on-Sea as an "amazing place"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

Firstly the staff can’t do enough for you and are very helpful. Also they are very hardworking and always cleaning. We are actually new to Potters having previously frequented another adult only ho... See more

Rated 5 out of 5 stars

What a fabulous 4 days at Potters. Absolutely everything and everybody without exception were wonderful. All the staff were so helpful, professional, friendly and did everything to ensure we enjoyed... See more

Rated 5 out of 5 stars

Can’t praise Potters enough…it is definitely our ‘happy place’. You can do as much or as little as you wish. There are activities for all tastes and abilities and the shows are most definitely West... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

661 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

blown away

We recently stayed for a weekend stay in one of the bungalows which was very comfortable and spotlessly clean
We are crown green bowlers from Cheshire so it was lovely to play indoors
We had a lovely table which was upstairs in the dining hall which looked spectacular the variety of food and service was incredible considering how busy it was
As for the entertainment you could not have got better if you went to a Westend show it was fantastic and I have no idea how many costume changes they did per show
There was always something going on all day with quizzes etc I only wish we could have a Potters in Cheshire

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Staff

Staff so efficient and friendly, nothing too much trouble. Food absolutely fantastic. Chalets lovely. Very comfortable beds!!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Staff outstanding, fabulous food, the entertainment & shows are fantastic, activities all included in the price. Beach is a stones throw away.
Highly recommend 👌

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish our holidays have…

From start to finish our holidays have always been special. All the staff have been wonderful from the cleaning team ( very important) to the entertainment and restaurant personnel it’s Teriffic. Thank you Potters

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Food ,entertainment and resort are brilliant. Do as much or as little as you want in a luxurious environment where you are totally pampered.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic shows

Fantastic shows, food, entertainment and excellent customer service. There is something for everyone from quizzes, sport and games, no matter what your age and the all inclusive drinks.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

As grandparents we bring our grandson…

As grandparents we bring our grandson to Potters which he really enjoys - mainly the food! He is 15 now he informed us it won't be long before he come on his own - not that he will afford it. We have been bringing him for 9 years.
We prefer Hopton to Five Lakes which we visited a few months ago and was very disappointed, the food was very poor. Other people were also commenting about the food. Not sure of date it was Oct 2025 - end of half term.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Yellow Friday deal 👎🏻

Not happy at all after registering for a yellow Friday deal, which came through with a big flurry on Wednesday
Only to find the offer was the same as potters offer on a regular basis
It was definitely not the anticipated promise of a great deal by any stretch of the imagination!

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Inclusive for all ages

Staff are very attentative, the food is good. The dancers and singers in the evenings are excellent and the activities are plenty and for all ages. A great place for multi generations to get together to celebrate birthdays etc. Or if you just want an enternaining break with a partner. Well done Potters.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Return to Potters.…

It’s been many years since our last visit for various reasons and one was Covid the others were timing.
We were pleasantly surprised with all that had changed. Lots of refurbishment had taken place. The “garden room” was new. The introduction of “all inclusive” and the way that was managed was very good with waiter service to your table. The staff were extremely pleasant always a smiling face and courteous. Nothing was too much of a hassle.
Plenty of entertainment going on throughout the day. There be something either quizzes, archery, rifle shooting, table tennis. The list goes on.
As usual the food was very good, waiter service on certain meals is available or help your self from the buffet. The choice is yours but on both accounts you’ll not be disappointed.
We had accommodation in the hotel and there’s nothing to complain about. The rooms are very spacious and well presented. You’ll not be disappointed with accommodation.
On the resort it’s extremely well kept, clean and tidy with plenty of reminders about personal hygiene - which is very important in such a resort.
Entertainment by the Potters Theatre Group was very good. Pre show singers were excellent. They get you involved and warm you up for the main show. Can’t fault the actual show it self. We’ll put together attention to detail is first class. You’ll not be disappointed.
Overall it’s a great place to be whether you’re there for a three or four night stay - you’ll want to go back.
Endeavouring to re visit next year. We wish there was a Potters in the west of the country.

November 14, 2025
Unprompted review
Rated 4 out of 5 stars

Our third visit to potters

Our third visit to potters, second one to five lakes. As before wonderful food great room and amazing, helpful staff. The evening show was excellent but not too keen on the other entertainment, felt very childish at times particularly the pre show entertainment. I dont think five lakes has such a full programme of activities as Hopton. In conclusion, potters is the ideal place to relax and be taken care of.

November 7, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look