Potters Resorts Reviews 661

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, highlighting their dedication to ensuring an enjoyable stay. The quality of the holidays, including the comfortable accommodations, delicious food, and diverse activities, is frequently commended. Many people also appreciate the excellent service and the fantastic entertainment, often comparing it to West End shows. However, some customers reported finding insects in their beds, and a few found the entertainment to be tacky, vulgar, or outdated, with some content considered inappropriate or not suitable for all audiences. There were also occasional mentions of lukewarm food and uncomfortable mattresses.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

Quality

Reviewers mention positive feedback about quality. Customers frequently praise the superb food, describing it... See more

Holidays

Consumers find holidays to be positive, with many describing their experiences as fantastic and relaxing.... See more

Service

People report positive experiences with service. Customers consistently praise the staff, describing them as... See more

Location

Reviewers highlight positive aspects of location. Many customers praise Hopton-on-Sea as an "amazing place"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

Firstly the staff can’t do enough for you and are very helpful. Also they are very hardworking and always cleaning. We are actually new to Potters having previously frequented another adult only ho... See more

Rated 5 out of 5 stars

What a fabulous 4 days at Potters. Absolutely everything and everybody without exception were wonderful. All the staff were so helpful, professional, friendly and did everything to ensure we enjoyed... See more

Rated 5 out of 5 stars

Can’t praise Potters enough…it is definitely our ‘happy place’. You can do as much or as little as you wish. There are activities for all tastes and abilities and the shows are most definitely West... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

661 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marvllous festive weekend break

We had a marvellous festive weekend break at Potters Resort in Hopton on Sea. This was our third visit to Hopton and we treated ourselves to the Penthouse Suite. We'll worth he extra expense. Huge bedroom with super king bed, jacuzzi bath, large shower, dressing gowns and slippers and beautiful fluffy towels. The food was plentiful and good, the evening show excellent and amenities for those who wanted something more than a relaxing break. Have booked for next year already.

November 14, 2025
Unprompted review
Rated 3 out of 5 stars

I really don’t like saying this but…

I really don’t like saying this but it’s not as good as it was. Cutting costs on food, drinks and entertainment. Food definitely not as good, little things like cheese and biscuits, portions a lot smaller, a very bad selection of biscuits just a few small crackers. The prawn in sweet and sour now a minced prawn with breadcrumbs rather than whole prawns in batter, lots of other minor things but all relevant.A few drinks taken off the all inclusive, Malibu, cocktail’s etc. People notice these things so we are giving it a miss for a while. Sorry Potters it’s definitely not the same.

November 10, 2025
Unprompted review
Rated 4 out of 5 stars

We had a great time at potters resort…

We had a great time at potters resort Hopton-on-Sea. The staff are super friendly and helpful, entertainment is good but do miss the live band. The chalet that we stayed in was looking a bit tired in places but we didn’t spend much time in there. Lots to do both day and night.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Guest

We returned from a midweek break which included an optional bowls break, which we signed up for. All elements of the stay were excellent. The bowls break was well organised, friendly and ran like clockwork. Meals were varied and well cooked and presented. Special mention to our waiter Ryan, who was helpful and efficient. Overall a relaxing break.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great resort

Great resort. The accommodation, food and entertainment were first class. This was our first time at Five Lakes having been to Hopton for the last 16 years and it compares favourably with Hopton. The theatre is much better. There were no queues to get in and you had a good view wherever you sat. We will definitely go again.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great time

Had a great time. Food was great. Plenty of choice. Great service.
Entertainment was fantastic. Room was very nice and serviced every day.
Definitely will return in the future.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Truly amazing time

My wife and myself went to five lakes at the beginning of October 25 our weekend break was as usual absolutely fantastic we were over the moon with our accommodation, table in the restaurant the entertainment the food just everything was commendable, we feel once you arrive you are completely looked after, in fact my wife is at five lakes right now with her besty, we cannot wait until we will be returning in the new year hats off to every member of staff but Joseph in the entertainment is such an asset to Potters.
Thank you Potters for making great memories x

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great atmosphere

Great atmosphere. Everyone is super friendly from the receptionists, who make you feel welcome, to the waiters/waitresses, bar staff, entertainment team and everyone that you meet. Would definitely recommend.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Nothing beats Potters for a short break.

Have been to Potters Resorts, Five Lakes and Hopton many times and have more visits already booked. Potters is just the most relaxing, entertaining, friendly short break you could possibly get. Various types of accommodation, all extremely comfortable with everything you could need and as much good quality and varied food and drinks you could possibly wish for. Nothing beats Potters for us.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Something for everyone

We usually stay at the Potters Hopton resort, next to the sea, in a bungalow plus, we find them spacious and very comfortable.
The meal choices are great, three meals a day plus a midnight snack and a varied choice of both hot and cold, alcoholic and non alcoholic drinks are on offer and the staff are fabulous, always smiling and very welcoming. The activities during the day cater for everyone - my husband prefers to sit in a quiet corner and read, no problem. I do the crafting and there is archery, karting, bowls, shooting, swimming, you name it! Everything is included in the price. The entertainment team are brilliant, with quizzes, games and acts during the day and then the evening shows, which are really excellent, different every evening of your three or four night stay, followed by late evening entertainment and even a midnight snack! There are payable beauty treatments, which are worth the cost, a hairdresser too. A relaxing or eventful break, you choose how you want to spend it an Potters will fulfil your dreams.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Would give it 10 stars if I could!

Would give it 10 stars if I could! From start to finish Potters make your break absolutely brilliant. The accommodation is spotless, comfortable and warm. The food is excellent. (That's if you can manage it all! 4 meals a day and all delicious!) All drinks included! The entertainment is is fabulous..West End quality. There is also so much to do you have a job fitting it all in. Must mention the hairdresser Caroline is brilliant too. Actually booked a break so I could have my hair done by her! 🤩

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

I was at five lakes recently five Star

I was at five lakes recently. I have been quite a few times since it opened. It never disappoints. From entering and being welcomed at reception, the beautiful rooms, food in the Resturant outstanding, drinks in the bar. Activities to keep you entertained all day or sit and people watch.
But none of this be possible without the excellent potters team from Receptionist, help desk, bar staff and restaurant chefs and waitresses and waiters. The room maids ensuring your room is ready and waiting for you.
The Entertainers none stop entertaining us and helping us and of course the highlight each night of the magnificent westend standard shows with the singers, dancers, fun entertainment team, technical people lighting up, bringing the music to complete the evening. There are also many in the background that we don’t see. But without all these special people Potters would not be the Success it is. It would not be the place we all want to come back time after time. Thank you Potters Resorts for making this our happy place.
Finally meeting and making some lovely likeminded holiday makers.
See you all again soon. THANK YOU ALL !!!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

4 days at Potters.

Everything was inclusive and of excellent quality. Accomidation was excellent quality. Food excellent quality. Service was excellent as well. Entertainment was of a high standard and really good.

September 29, 2025
Unprompted review
Rated 4 out of 5 stars

Dunwoods break at Potters Hopton on Sea

Had a lovely 4 days at this resort, food, staff, entertainment and activities great, bungalow ACC although near the main facilities for my Husbands sake, they were a little tired would have preferred a double instead of singles not much draw or hanging space and smelt a little musty, windows old too and no fridge, which was sorted next day via reception, a little more knowledge of complex and what the bungalows were like as we would have paid extra if we knew the difference as ours was a connecting one to the one behind and could hear all their noise! Would have liked one near swimming pool where our friends had been put had we known they would be spacious have a double and fridge and bigger hanging space.

September 8, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look