Power NI is easy enough to make contact , you don't have to listen to loads of options and call is answered (like other companies) when a selection is made, still does not connect to the relevant t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted PowerNI via Facebook messenger to request copies of historic bills and also change some personal details on my account. They came back to me incredibly quickly and I was able to get everyt... See more
Company replied
Phone call answered quickly and pleasantly. Knowledgeable and helpful assistant The process felt easy - I was transferring an account which is not that straightforward, so this was down to the wa... See more
Company replied
Approached Power NI to move to EV tariff and have meter board changed. Agent was very helpful, patient, knowledgeable and informative. A real pleasure to speak to someone who knew what they were talki... See more
Company replied
Company details
About Power NI
Written by the company
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Written by the company
Contact info
64 Newforge Lane, BT9 5NF, Belfast, United Kingdom
- home@powerni.co.uk
- www.powerni.co.uk
4.2
Great
1K reviews
Asks customers to review
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Good customer service
Good customer service. Always very helpful when I have to call them and their website works well
October 27, 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
100% satisfaction
The staff were very friendly and efficient and resolved my query all in just one phone call to a person who I could understand their accent.
October 24, 2025
Unprompted review
Reply from Power NI
Hi Rita,
Thanks for leaving such a positive review.
We are glad you were satisfied with the service we had provided.
If you need anything else, please get back in touch.
Kind regards,
Power NI Team
Online moving or close account is super…
Online moving or close account is super easy and fast.
October 22, 2025
Unprompted review
Reply from Power NI
Hi Zigurds,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services!
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
As a self builder
As a self builder, our interactions and service from Power NI have been professional, respectful, helpful and friendly. So impressed. Everyone we have dealt with has been fantastic. Thank you so much. Well done.
October 17, 2025
Unprompted review
Reply from Power NI
Hi Tom.
Thanks so much for taking the time to leave us a five star review!
We are very pleased to hear you have been satisfied with the service we have provided.
Thanks
Power NI Team
Reply from Power NI
Hi Brian,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Reply from Power NI
Hi Jannatul,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Excelent
Good, efficient service resolved the problem straight away. And is also following up on another query
October 3, 2025
Unprompted review
Reply from Power NI
Hi George,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly and efficiently.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Had a complaint about a wrongly sent…
Had a complaint about a wrongly sent bill which was 100s of pounds more than it should have been but it was delt with in the most professional friendly welcoming way and the member of staff on phone was absolutely fantastic. Very satisfied
October 1, 2025
Unprompted review
Reply from Power NI
Hi Alan,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Keypad + connectivity disappointing…
No complaints about staff but the keypad + is very much a hit or miss experience. I have complained a few times but the BT connectivity is so intermittent. It probably fails to connect more than it does connect that we don’t even expect not to have to go outside to manually insert credit. Big disappointment.
September 18, 2025
Unprompted review
Reply from Power NI
Hi Robert,
Thanks for getting in touch.
We’re sorry to hear you're having issues with your Keypad+.
We’d really like to sort this out for you. You can call our customer service helpline on 08000 285 455 (option 3) or email us at home@powerni.co.uk. You can also reach out to us on our social media via Facebook or X. We’ll get you in touch with our Keypad + team who will look into everything for you.
Thanks
Power NI Team
The person that was dealing with my…
The person that was dealing with my problem was friendy helpful and understanding they sorted it all out for me very quickly and updated my situation.
September 29, 2025
Unprompted review
Reply from Power NI
Hi Emma,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Very efficient service
Power NI are one of the very few companies that seem to care for their customers. I phoned and within a minute was put through to a real person. She was knowledgeable, had a lovely manner and sorted out my problem within a few minutes. I felt it was back to the 1980's when companies respected their customers. Well done NI Power
September 24, 2025
Unprompted review
Reply from Power NI
Hi Brian,
Thanks for taking the time to leave us a five star review
We're really happy to hear you were satisfied with our services.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
EV tariff and new meter
Approached Power NI to move to EV tariff and have meter board changed. Agent was very helpful, patient, knowledgeable and informative. A real pleasure to speak to someone who knew what they were talking about. Couldn't have been any easier to make te decision.
September 24, 2025
Unprompted review
Reply from Power NI
Hi Trevor,
Thanks for leaving such a positive review.
We are glad you were satisfied with the service we had provided.
If you need anything else, please get back in touch.
Kind regards,
Power NI Team
Excellent
Excellent, good-mannered staff who are clearly well-trained and deal brilliantly with the rare little issues that I may experience.
September 25, 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for taking some time to leave a lovely review.
We really appreciate the positive comments and are pleased you had your query resolved.
If you need anything further, please do not hesitate to get in touch.
Thanks,
Power NI Team
Incorrect meter reading.
The issue was dealt with in a timely and efficient manner. Thank you.
September 19, 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for taking the time to leave us a positive review.
We're happy to hear the agent was able to resolve your query.
If you need help with anything else in the future, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Online submission of export readings is offline.
Went to submit export reading for our solar panels for the past year, but the link in Power NI's reminder email does not work. (Last year the link redirected to the website OK but reading could not be accepted - so phone and email in the end.) And they can't be contacted by phone over the weekend. I have a deadline of 26 Sept to submit. This is awkward - would a reading on a postcard from Italy be acceptable?
September 20, 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for your comments.
We're sorry to hear that you were experiencing issues when submitting your export reading.
The Power NI website was temporarily unavailable but this has been resolved and it is the Microgen team that you need to get in touch with.
If you are still having issues with your export reading, please reach out to Microgen on 02890685010 between 9am and 4pm (Mon-Fri) and they will be able to get this updated for you. You can also send the team an email to renewable@powerni.co.uk.
If you need to contact Power NI, you can reach out to us by telephone on 03457 455 455 (option 3) between 9am and 5pm (Mon-Fri), or you can email us on home@powerni.co.uk or send a private message on any of our social media channels and we will be happy to help.
Thanks,
Power NI Team
Took days to reply back in emails
Took days to reply back in emails
another 4% rise coming our way!
No need!
Disappointed
September 18, 2025
Unprompted review
Reply from Power NI
Hi,
Thank you for your review.
We are sorry you were unhappy with the response time to your email, we endeavour to respond to our customers as quickly as possible.
We understand a price increase isn’t welcome news.
The underlying Power NI residential unit price has been reviewed by the Utility Regulator and an increase of 4% has been agreed due to increases in market and network-related charges.
We would like an opportunity to check that you are on our best tariff if you wish, our customer helpline number is 0800 0285 455 (option 3). Opening hours are 9am to 5pm Monday to Friday.
Kind Regards,
Power NI Team
Nice to speak to someone so helpful
Spoke to a young man and he was so helpful and nothing was a bother but got everything sorted. Thank you
September 15, 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for taking the time to leave us a positive review.
We're happy to hear the agent was able to resolve your query.
If you need help with anything else in the future, please do not hesitate to get back in touch.
Thanks,
Power NI Team
The customer service was next to none…
The customer service was next to none and was more than helpful and stayed on the fone until problem was resolved
September 9, 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for taking some time to leave a lovely review.
We really appreciate the positive comments and are pleased you had your query resolved.
If you need anything further, please do not hesitate to get in touch.
Thanks,
Power NI Team
Disabled person treated very badly by customer service
I recently had a huge vets bill which warranted me requesting to move my payment to the end of the month and I pay by card- this is happening about 6 times in 2 and a H
half years. My bills have always been paid in full no issues and I have stuck to every agreement I have made. Now I am getting horrible emails telling me I have to either move to pre-paid or direct debit going forward which i don't feel Ineed to go, my meter is in awkward place and I'm disabled as I explained but it was the same cheeky type of email I received back. I'm appalled that I'm being treated like this by an absolute jobsworth who really has no sympathy for anyone. I will be putting a complaint into PowerNi and Ofgem and its disgraceful, I am fed up trying to explain myself to be cut down. If this sort of behaviour keeps up I will take this to my MP, the papers etc as it is affecting my mental health. You really need a change of staff who have a bit of understanding instead of being cold and calculated to make a quick buck.
September 12, 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for leaving a review.
We are sorry to hear off this experience and we would like an opportunity to speak with you to resolve the matter. We certainly don’t want any customer to feel this way. Could you please reach out either by email to home@powerni.co.uk or by calling our customer helpline on 08000 285 455 (select option 3).
Our opening hours are 9am to 5pm Monday to Friday.
Thanks,
Power NI Team
Power NI team on Facebook…
Power NI team on Facebook got in touch with me to book a 2nd appointment to reinstall keypad meter for the tariff had switched too.
September 11, 2025
Unprompted review
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