We’re on our second American-style, plumbed-in, Fridge- Freezer. Having seen the price of Samsungs filter cartridges, I searched for an alternative and having found Pozzani, with cartridges costing a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service as usual. I've been ordering replacement filters for my Samsung fridge/freezer for almost 20 years. Pozzani filters are every bit as good as the Samsung. Ordered and delivered in 2 day... See more
Company replied
Easy to use web site with useful information. Great looking tap & fast delivery. Service coul not have been better.
Always great service and price. Have used Pozzani for several years now for fridge water filters and will continue to do so.
Company details
About Pozzani
Information provided by various external sources
Welcome to Pozzani Pure Water PLC
Pozzani are one of the leading manufacturers of water treatment products in the UK, which include drinking water filters, water softeners, reverse osmosis filters, scale inhibitors, water chillers, UV systems, as as well as iron removal, fluoride removal, and whole house water filter systems.
Our new range also includes fridge filters, suitable for the American-style models that supply chilled drinking water - we can supply cartridges to fit LG, Samsung, Hotpoint, Kupperbusch, Atag and Amana-wpro models
Contact info
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service as usual
Great service as usual. I've been ordering replacement filters for my Samsung fridge/freezer for almost 20 years. Pozzani filters are every bit as good as the Samsung.
Ordered and delivered in 2 days.
November 24, 2025
Reply from Pozzani
Thank you for your positive feedback, it is appreciated.
Easy to order and came within a few…
Easy to order and came within a few days, delivered to my local Post Office as requested.
November 24, 2025
Reply from Pozzani
Thank you for your positive feedback, it is appreciated.
Ordered and delivered very easily and…
Ordered and delivered very easily and quickly.
Never had a problem with previous orders either
October 28, 2025
Reply from Pozzani
Thank you for your positive feedback, it is appreciated.
Great service
delivered on time and great to have a reminder via email re replacement
October 27, 2025
Reply from Pozzani
Thank you for your positive feedback, it is appreciated.
Reply from Pozzani
Thank you for your positive feedback, it is appreciated.
Good products, excellent service.
Am a long time customer would not get fridge filter from anyone else. Good products and excellent service.
October 25, 2025
Reply from Pozzani
Thank you for your positive feedback, it is appreciated.
easy to find and order replacement…
easy to find and order replacement filters and UV tube. parts arrive very quickly
August 26, 2025
Reply from Pozzani
Thank you for your positive feedback, it is appreciated.
Used the company many times over…
Used the company many times over several years. Always good and efficient service
September 27, 2025
Reply from Pozzani
Thank you for your positive feedback, it is appreciated.
Very prompt good service as usual
September 26, 2025
Reply from Pozzani
Thank you for your positive feedback, it is appreciated.
Quick advice following my contact…
Quick advice following my contact request and filters were delivered well packaged and on time. Thank you.
September 26, 2025
Reply from Pozzani
Thank you for your positive feedback, I will pass your comments onto our customer service team.
Great service from the customer support…
Great service from the customer support team at Pozzani... & very happy with my nitrate reducing filter.. works a treat:-)
September 25, 2025
Reply from Pozzani
Thank you for your positive feedback, it is appreciated. I will pass on your comments to our customer support team!
Lost goods sorted quickly and efficiently
The delivery firm appeared to mess up, however customer service sorted it out quickly and efficiently, with replacements sent overnight.
September 25, 2025
Reply from Pozzani
Thank you for your positive feedback, it is appreciated. I will pass on your comments to our administration team.
Very good value for money water filter
Very good value for money water filter. Easy to install for DIY
Water quality so much better
September 25, 2025
Reply from Pozzani
Thank you for your positive feedback, it is appreciated.
Reply from Pozzani
Thank you for your positive feedback, it is appreciated.
I ordered the wrong item by mistake
I ordered the wrong item by mistake. They quickly sent out the right product in exchange, with no fuss and no problem.
September 24, 2025
Reply from Pozzani
Thank you for your positive feedback, it is appreciated, and I will pass on your thanks to the team.
Have Great Filter used pozzani filters for quite a…
Have used pozzani filters for quite a few years can't fault them easy to order easy to fit and fast delivery would definitely recommend
September 24, 2025
Reply from Pozzani
Thank you for your positive feedback, and repeat business, it is appreciated.
Always received within days of order
Always received within days of order. I have been using the water filter for over 10 years
September 24, 2025
Reply from Pozzani
Thank you for your positive feedback, and repeat business, it is appreciated.
Excellent service
Excellent service. Best price for the items I wanted. Easy to order online, kept completely 'up to date' with order progress from start to finish. Delivery was speedy too. Would highly recommend. 👏👏
August 27, 2025
Reply from Pozzani
Thank you for your feedback, it is really appreciated.
Reply from Pozzani
Thank you for your feedback, it is really appreciated.
Faultless service and advice
Good advice and really prompt dispatch of item ordered online. We have been really happy with the service we have received over the last 12 years and will continue to use this company. We have a regular replacement water filter from them and have just bought a replacement water softener - our existing one has developed a fault in the control system so we will have that repaired and let our daughter have it.
August 26, 2025
Reply from Pozzani
Thank you for your feedback and continued support and custom, it is really appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.