PRA installed AC in my home. They worked with me to find a solution which wouldn't look too industrial. The install went really well after we worked together to gain access to my loft space and supply... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Contacted PRA from internet and with no prior recommendation and so a little wary initially but was pleasantly surprised at their personable and efficient handling of our enquiry and fitting of equipm... See more
Company replied
We recently used PRA to install new air-to-air heat pumps in our house and also that of my daughter. I cannot fault their professionalism, tidiness, efficiency and friendliness throughout. My neighbou... See more
Company replied
PRA Fitted our air conditioning and the service and attention to detail were second to none. The units work fantastically well and we have never had any problems. Annual services and occasional deep c... See more
Company replied
Company details
Written by the company
PRA Air Conditioning supply a wide range of air conditioning services & products in Birmingham, the West Midlands, the Midlands and across the UK & South Wales
Contact info
103A Wolverhampton Rd, Kidderminster, DY10 2UU, Worcestershire, United Kingdom
- 0800 980 1340
- sales@praairconditioning.co.uk
- www.praairconditioning.co.uk
4.8
Excellent
59 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lucy at PRA was amazing
Lucy at PRA was amazing! Excellent great customer service… She went above and beyond to assist me with my issue. I would definitely recommend PRA
June 27, 2025
Unprompted review
Reply from PRA Air Conditioning
Thank you so much for your thoughtful review of We're thrilled to hear that you had such a positive experience. I was thrilled I could help you & thank you for you lovely review. Much appreciated.
Thank you again for choosing us – we’re here anytime you need us!
PRA Highly recommended
PRA Fitted our air conditioning and the service and attention to detail were second to none. The units work fantastically well and we have never had any problems. Annual services and occasional deep cleans have kept us working perfectly and I couldn't be without my air con!. Highly recommend PRA, fantastic company. Paul looks after his clients so well. Service completed today to the usual high standard.
June 27, 2025
Unprompted review
Reply from PRA Air Conditioning
Hi, Cassandra,
Thank you so much for your wonderful review of our air conditioning installation services! We are thrilled to hear about your positive experience with our team. It's great to know that from the initial enquiry to the installation, everything was smooth and professional. We pride ourselves on providing honest and efficient service.
Thank you for your kind words, we look forward to continuing to provide excellent service when maintaining your air conditioning units.
Thank you again for your recommendation, and we truly appreciate your trust in PRA Air Conditioning!
Their team was incredibly helpful from…
Their team was incredibly helpful from start to finish. After contacting them, they scheduled a quick visit to assess my old unit and discuss my options. The technician was extremely knowledgeable and provided clear recommendations based on my home's size and cooling needs. The installation day was smooth; the crew was prompt and worked diligently, keeping me informed throughout the process. They even went the extra mile by cleaning up after the installation, which I greatly appreciated. Since getting the new AC unit, my energy bills have decreased, and my home has never felt more comfortable.
February 10, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi, Betty,
Thank you so much for your thoughtful review of our air conditioning installation service! We're thrilled to hear that you had such a positive experience with our team, from the initial assessment to the installation day.
It’s great to know that our technician’s recommendations helped you make the right choice for your home and that you’re already seeing a difference in comfort and energy savings! We take pride in keeping our work areas clean and ensuring our customers feel informed every step of the way, so it’s wonderful to hear that our team exceeded your expectations.
Thank you again for choosing us – we’re here anytime you need us!
I enquired about the installation of an air conditioning unit
I enquired about the installation of a new unit at our premises and the gentleman who came was polite, down to earth and honest about the work required. The 2 young gentleman who carried out the installation were both very polite and professional and they ensured there was no disruption in the waiting area.
Lucy quoted me for the work promptly and sent over all documentation without delay. I was also contacted as an appointment slot came up sooner. We have now decided to have both our air conditioning units maintained with PRA.
Highly recommend this company for any work required. Quick, professional and efficient service throughout.
October 15, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi, Charlotte,
Thank you so much for your wonderful review of our air conditioning installation services! We are thrilled to hear about your positive experience with our team. It's great to know that from the initial enquiry to the installation, everything was smooth and professional. We pride ourselves on providing honest and efficient service, so we're happy that our technicians made a good impression and minimised any disruption during the process.
Thank you for your kind words, and I'm glad we could accommodate your schedule. We look forward to continuing to provide excellent service when maintaining your air conditioning units.
Thank you again for your recommendation, and we truly appreciate your trust in PRA Air Conditioning!
Fantastic Experience with PRA Air-Conditioning
Our experience with PRA Air-Conditioning was absolutely fantastic from start to finish. Lucy was incredibly patient and took the time to help us find the perfect system that would work best with our arrangement. There was no pushy sales atmosphere; instead, the whole process felt genuinely focused on meeting our needs.
The installation was seamless. The team arrived right on time and worked within the stipulated timeframe. They were meticulous, keeping everything clean and tidy, and even went above and beyond by helping us put up the additional pictures that had to be taken down to fit the units.
If you’re considering air-conditioning installation, I highly recommend PRA Air-Conditioning. They truly exceeded our expectations, providing outstanding service and a stress-free buying experience.
October 9, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi, Josh,
Thank you so much for taking the time to share your wonderful experience with PRA Air-Conditioning! It was great to work with you and we're thrilled to hear that the entire team provided the support and attention needed to find the perfect system for your home. It's great to know that the process felt comfortable and tailored to your needs, without any pressure.
We’re also glad to hear that the installation went smoothly and that the team made sure everything was spotless and even helped with the little extras like rehanging your pictures. It’s those personal touches that we believe make a difference, and we're happy to hear that we exceeded your expectations!
Thank you for trusting us with your air-conditioning needs and for your high recommendation. It means a lot to us! If you ever need anything else, we’re always here to help.
An excellent family business
An excellent family business. Easy to contact, site visit made very quickly to establish viability of the 2 air con units I wanted. Two efficient, clean and polite engineers carried out the work over 2 days. The office in touch quickly to ascertain my preferred servicing options. Would recommend this business.
September 30, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi, Steph,
Thank you so much for your kind review of our business! It’s rewarding to hear that you had a positive experience with our team, from the initial consultation to the installation of your air conditioning units.
Hearing that our engineers were efficient, clean, and polite throughout the process is fantastic, as these are crucial pillars of our support. We're also glad that our office team was able to assist you promptly with your servicing options.
Your recommendation means a lot to us, and we look forward to working with you again in the future!
Excellent Service and Credible
Great Customer Service, Appointment Date in advance and arrived on time.
Completed the work and advised on repairs and tips for looking after in future.
September 26, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi,
Thank you so much for your positive feedback on our air conditioning installation services! We're thrilled to hear that you had a great experience with our customer service team and that the installation appointment scheduling went smoothly.
We take great pride in punctuality to avoid disrupting your day, so it’s fantastic to know that our team arrived on time, completed the work to your satisfaction, and even provided helpful advice for future care.
We truly appreciate your trust in us and look forward to serving you again. If you have any further questions or need assistance with maintenance or repairs down the road, please don’t hesitate to reach out!
PRA did a great job of servicing our…
PRA did a great job of servicing our very old A/C unit, it now has a new lease of life.
September 6, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi,
Thank you so much for your kind words about our air conditioning maintenance service! We are thrilled to hear that you're happy with the service and that your air conditioning unit is running smoothly again.
It was our pleasure to give it a new lease on life, and we are always here whenever you need us. If you have any other questions or need further assistance, don’t hesitate to reach out!
We have used PRA Air Conditioning on Brandrick Trucks and Otis Vehicle Rental
We have used PRA Air Conditioning on several projects, they know what they are doing from specifying the right system, giving us good advice and the Installation Team are very competent and polite. They don't leave a mess, which means a lot.
All round 5 STAR SERVICE.
July 26, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi,
Thank you so much for your wonderful review of our air conditioning installation service! We truly appreciate your trust in PRA for your projects with Brandrick Trucks and Otis Vehicle Rental.
It's great to hear that our team could provide the right advice, seamless installation, and leave everything clean and tidy for you. We pride ourselves on offering a professional, unintrusive service. Your kind words motivate us to continue delivering top-notch support.
We are thrilled to have earned your 5-star rating and look forward to working with you on future projects!
Friendly efficient staff
Friendly efficient staff, works carried out to a good standard. Would recommend
August 29, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi, Stuart,
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team and that you're happy with the quality of our work. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
A fair price for a good service
A fair price for a good service. PRA were cheaper than another local company and Paul was very friendly and efficient. I would definitely recommend this company for regular services to businesses, based on our visit from Paul.
August 15, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi, Nina,
Thank you so much for your kind words and recommendation! It is great to hear that you found our service fairly priced and efficient. Paul is an invaluable member of our team, and we are delighted he made such a positive impression. We are committed to providing consistent and reliable service, and it's wonderful to know that we're meeting your expectations. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to continuing to serve you!
Professional, proficient, polite & punctual.
A professional company to deal with from first contact to job completion.
Respectful, hard working young men who left our house clean and tidy inside and out.
If you choose to use this company you will not be disappointed.
August 14, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi, Pat,
Thank you so much for your kind words! We are thrilled to hear about your positive experience with our team. Professionalism, proficiency, and punctuality are cornerstones of our service, and it's wonderful to know that these qualities stood out to you. Our team takes great pride in their work, and your feedback reinforces the importance of maintaining these standards.
We are also glad that our team left your home in pristine condition—respect and cleanliness are just as important to us as the quality of our work. If you ever need our services again or have any questions, please don't hesitate to reach out.
Thank you!!!
Thank you so much to PRA for such an excellent service. We have had PRA visit and service all of our equipment for years, however more recently they have handled a large installation. This has been done with true professionalism from start to finish - with both Lucy and Becky ensuring that everything is booked in correctly and in sync with our other works. Thank you to all of you.
July 29, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi, Jacky,
Thank you for your kind words and continued trust in our air conditioning engineers! It’s wonderful to hear that you've been satisfied with our team over the years and that the recent installation went smoothly.
We pride ourselves on providing professional, reliable services, and we are glad that Lucy and Becky could help coordinate everything to your satisfaction. We hope that it made the experience easier for you.
Our team truly appreciate your feedback and look forward to continuing to support you. If you ever need our help, please do not hesitate to reach out.
Top Marks to all at Pra.
Top Marks to all at Pra.
We have received an excellent service throughout.
Prompt efficient response from the very first, when we enquired about air con for our static caravan.
Speedy response from Becky to all our emails.
Paul’s visit was polite & friendly. He was very informative, patient and no ‘hard sell’
Neil and Joel worked very hard on the hottest day of the year causing minimum disruption and were very tidy and efficient at fitting both inside and outside units, leaving no mess and unit working beautifully.
Would definitely use‘PRA’ again and would definitely recommend them to all our friends and family.
to all our friends and family
July 31, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi, Robert,
Thank you so much for your wonderful review of our air conditioning installation service! We are thrilled to hear that you received excellent service from our team at PRA.
From your initial inquiry about air conditioning for your static caravan to the final installation, we strive to provide prompt and efficient responses. We are so glad to know Becky’s quick email replies, Paul’s informative and friendly visit, and Neil and Joel’s hard work on the hottest day of the year all contributed to your positive experience.
Your kind words about our team’s professionalism, efficiency, and tidiness mean a lot to us; it’s fantastic to hear that the unit is working beautifully and causing minimal disruption. We truly appreciate your recommendation and look forward to assisting you again in the future.
Excellent communication and great lads…
Excellent communication and great lads who installed it and ran through everything with us.
July 30, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi, Amy,
Thank you so much for your kind words about our air conditioning installation service! It’s great to hear that you had a positive experience with our team and that our excellent communication and thorough installation made a difference for you.
If you have any other questions or need further assistance, please do not hesitate to reach out. Enjoy your new installation!
5 star experience from the initial…
5 star experience from the initial enquiry, sales experience, installation and then servicing. We have used them a number of times and can highly recommend.
July 16, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi, Roy,
Thank you so much for your wonderful review! We're thrilled to hear that you rate your experience with us 5 stars from start to finish; it is a testament to our team’s dedication and we are truly proud of them.
It is always a pleasure to assist you, and we are grateful for your continued trust in our services. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Pra provide a very good product
Pra provide a very good product , installation and serving supply
Paul is especially nice and a pleasure to have in our home.
July 19, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi, Anna,
Thank you so much for your kind words and positive review! We're thrilled to hear that you're happy with our air conditioning installation service. It's wonderful to know that Paul made a great impression and was respectful in your home. We aim to provide the best service possible, and your feedback means a lot to us. If you need anything else in the future, don't hesitate to reach out. Enjoy your new setup!
Excellent Company
Excellent Company, very easy to deal with. Emails are answered promptly and the engineers are friendly and professional.
July 15, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi,
Thank you so much for your kind words! It is fantastic to hear that you had a positive experience with our team. Prompt communication and professional service are top priorities for us, and it's wonderful to know that your found our air conditioning engineers were friendly. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support!
The staff made it tbh
The staff made it tbh, they were just good people and lovely with the dog aswell! Kept me informed on everything they were doing and the whole process was seamless :)
July 11, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi, Matthew,
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our staff; we loved your dog. Keeping our clients informed and ensuring a seamless process is always our goal, so it's wonderful to know we hit the mark. We look forward to seeing you and your furry friend again soon!
Excellent service
Excellent service, professional and skilled tradesmen. Highly recommend
February 27, 2024
Unprompted review
Reply from PRA Air Conditioning
Hi,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service and our team. It’s fantastic to know that our professionalism and skill stood out and that you would recommend us to others.
If you ever need our assistance again, don't hesitate to reach out.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.