Preferred Management Solutions Reviews 1,903

first time using this company . recommended by my LPG gas company Northern Energy . Well after me waiting in from 11 to 3 pm for an engineer to come . we have no hot water and didn't have any heating either . The engineer never turned up no contact nothing . so went on the chat and she was as slow as a snail I had to keep asking if she still there . apparently the engineer cancelled the appointment . she was supposed to ring me with another appointment and I am still waiting. disgusting absolutely disgusting . my Husband has a heart condition and we are both over a certain age . will be reporting to the my gas company what a rubbish company they have put me onto
Incompetent , uncaring companies the pair of you UPDATE. They never bothered to contact me after the engineer didn’t arrive so I had to contact them again . So it was rearranged for that same day but between 5 and 9 pm and AGAIN never turned up no contact from them at all !!!! They said they would re arrange after I went on the chat it’s now the next day and no contact to make another appointment!! I cannot believe the way we have been treated !!!! After I wrote this the texted an appointment but it’s not even for today . It’s for the following day! So have to wait even longer ! Re your reply below So I sent you my phone number and three hours later I am
Still waiting for your ‘urgent’ call back !!!!!

Great customer care. Friendly staff and very efficient in resolving the issue.

I was having difficulties with that infernal app so started a chat but hit problems with that too. Jade, on the other end of the chat took the initiative to call me back over the phone and was able to sort everything out, for which I am most grateful. You can’t beat a real person when it comes to customer service, particularly someone like Jade. Thank you Jade.

Lilly was very helpful and sorted my problem of boiler breakdown
She arrange for engineer to come to house later on today
Thank you Lilly

Extremely attentive, available to contact if necessary and carried out the work expediently, thoroughly and professionally. I’m very impressed.

Fantastic service. Joel was brilliant. The best service from a supplier I have ever experienced. Phone answered quickly, dealt with my query, was kind, helpful, clear, and efficient. Thank you Joel!

Only gave 3 stars due to the clowns they call engineers who are contracted to carry out the work.
Let down numerous times, took days off work to be home and no show. Had every excuse imaginable. The staff dealing with claims and calls are fantastic, they were embarrassed by the "engineers" in the end. If the company used decent tradesmen (roofing Swansea) they would be a brilliant insurance company.

Update: thank you for the reply, I have contacted you, but not heard back.

I have just spoken to John from Preferred about the amazing service I have received today Starting with Utilities Warehouse to Heat Tech Grimsby who were very professional and friendly and ended with John x thank you all very much

The agent was very knowledgeable and helpful got me an appointment from tomorrow as have a new viewing after a malicious eviction thanks to Lindsay for a fantastic job

The plumber was very pleasant and rectified the problem.

I had a very helpful and informative call with Amy. She answered all of my concerns and has arranged for an emergency engineer to come out within 24 hours.

Very polite helpful and prompt

As soon as I was referred to Katie from Preferred, the service was incredible. She was very helpful on the phone with getting to the bottom of our problem and who she needed to send out to help us. She managed to get an electrician assigned to us within 3 hours of speaking to her. RLE Electrical came out that evening, and the man was very professional, explained everything to us in ways that we would understand, and got the job done quickly. Katie rang back this morning to check that everything was sorted for us, and informed us that we could call back within 30 days if there were anymore issues. Overall, I was pleased with the service. Thanks so much!

This service is absolutely amazing I did belong to British Gas and was paying £70 a month. And I am disabled and depend heat and I have called them once and had to wait a week to come out. I have swapped to UW and they came out on the same day and fixed the problem next working day and all I pay is a minimum amount each month and when I need them it’s a £60 excess so I am saving money as well as having excellent service

Efficient, kindly, and was up to the very high standards I have always experienced with Utility Warehouse.

Jane who dealt with my boiler service booking was friendly, efficient and brilliant. Very pleasant to talk to and sorted my booking very quickly. Well done Jane.

I had a great opportunity to meet Jeff.Wonderfull, polite, honest, smiley and kind person. Thank you so much Jeff for always keeping me updated with the work. Am happy and glad. Much appreciated.

Quick resolution of issue, friendly customer service

They helped us out immensely the representative that we spoke to was a lovely gentleman who went above and beyond helping us to get our boiler replaced during a stressful time. Helping us save money. The engineers were professional and efficient quickly replacing the boiler in a timely fashion.

Had a new boiler installed which was done on a date most convenient for me. Just needed the flue outside to be sealed. From start to finish everything was done very professionally. Ray at preferred was totally efficient sorting out everything for me . Many thanks