Preloved Reviews 

Absolutely very bad service my advert still pending for 2 months now I tried to contact them but no response at at all

All I want to do is contact Preloved Uk. Ive got a paid subscription but my advert has not been put out for weeks, no explanation, service is so poor. I tried going through Facebook and was given a bogus email.

This used to be a great site to use , however this past year my adverts go into review despite following correct wording etc. my last 2 adverts are still in review 3 weeks and 7/8 emails later with no communication / response from Preloved.
Such a shame that this is now a terrible site to advertise on

Hi Stephen, its now August. Once again I provided you with my information yet still no reply via your contact us links, emails or on here?? Just as before it seems u reply on here so your response looks good but never via your website but then nothing ever gets done anyway. WHY?? Your site takes payments from buyers & sellers for a service that does not exist. WHY? Ads never go live & if they eventually do the site repeatedly tells sellers to renew & then ads don't go live again for months. WHY ?? As I said, what is going on as this is happening to many users so please kindly respond & please kindly renew & make my 3 ads live as requested on 14th June. Thanks. You have my email via website & now via here wks ago at your request yet still no direct reply??? Email me please??
Update
*******.Hi Stephen since my previous issue on here I replied & also gave my full details yet never heard from either of you again. WHY?? Very strange that you initially both always only reply on here just the one time yet never reply when contacted via the actual preloved website contact system? So my last 2 ads took months to renew so ended up deleting them even though all I did was renew the original live ad as advised they never went live again? So I've listed something else & renewed existing ad as advised & again both never go live nor any replies to my emails via your contact us system?? So here I am just trying to get a reply to make my ads live on a site I have paid for full membership for several years for absolutely nothing. Other sites check & post your ads live within minutes & hrs once verified yet preloved never renew, post nor reply to emails when contacted via their website contact us link? So what is the point renewing my annual subscription next month when all year you never post, renew or respond via website & even when you both did on here twice months ago there was nothing ever done?? What is the point in a website if ads never go live? Never get renewed when told to renew? Never get a reply when contacted via your "contact us" on your website?? I was told a while ago my account could not be found yet they have no issues taking my annual subscription full member payment??
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Here I am again unfortunately. So after being a paid full membership user on preloved who leave reminders to keep renewing yr ads yet then never actually renew them for wks or months so absolutely no point even having a website at all. They take yr membership fee then don't put your ad live for wks or months so by that time they need updating then told to renew & hey anther 4 wks , months pass & still mot gone live. They reply on here so they look like they respond quick but then don't even fo anything?? I posted 2 ads on 14th June same ads went live without any issues on other sites but even after contacting them on repeat via email to make my ads live & on here, my ads r still not live. This site seriously needs to be investigated. The only time they get back to anyone is via trust pilot then they do nothing to help ir say they can't find your account yet they can take subscription fees off you no problem. So anyone on trustpilot or preloved please can u get in touch & make my ads live. Thank you.

Rubbish, ads dont get accepted and no one replies to emails. A waste of what used to be a good selling site.

Zero stars if it was available,48hrs plus yet again and no ad approved,messaged and no reply,been like this for a few years now and usually I give up and delete ad,and they want you to pay them... no chance

I'm very disappointed with my experience using Preloved. My advert has been stuck as "awaiting editorial review", so it isn't visible to buyers, and I've already contacted customer support but haven't received a reply. I also had the same issue on another account, which makes this even more frustrating.

I understand that adverts need to be reviewed, but there seems to be no indication of how long this will take, and there is no customer service phone number to speak to anyone directly. If there is a problem with my advert, I'd appreciate being told what it is rather than being left waiting with no communication.

I hope someone from Preloved can investigate my account and help get this resolved as soon as possible.

I cannot understand how you can pay for a service and then not actually get what you pay for, which is to have your adverts approved and posted. And of course, they completely ignore all your messages.
It honestly is incredibly frustrating and just really poor service. I am definitely goign to try and find alternative places to advertise.

I have paid for membership since 2020 and used Preloved in the past to buy items. I have tried recently to list my first item as a seller, but weeks later it is still awaiting "editorial review" so hasn't gone live. No response to emails or their webform help page.
The ID verification also isn't working. Not worth the subscription unless this is sorted ASAP.

Update:

There was a prompt public facing reply via trust pilot:

Reply from Preloved

Jul 16, 2026
Hi Mark,,

Thank you for taking the time to leave a review.

We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,

Stephen

This message above requested further info that I supplied promptly. Haven't heard anything since or had any help or contact, and the advert remains pending. Wonderful!

Have adverts that are not being posted just says in review for over a week have cancelled my membership witch runs out in October and sent several messages

I have had nothing but trouble with this site. I placed an ad but can’t get into messages sent to me or even remove my own advert. Hopeless 😩

Since placing this review I have tried to contact the company again and ask them to remove the advert completely, difficult though as it won’t let me sign in to my account. The page just goes blank. I have now sold the item elsewhere but feel awful for those who have messaged me whom I cannot get back to. I hope the site’s staff will check emails regarding the cage I was attempting to sell through their site. Thank you

Allows placing ads but the site has no reach and they leave pending ads unapproved indefinitely. I have two that have been sitting there for a week pending for no reason. They don't even respond to customer support queries, so there's that.

Adverts still not approved after six days. Four emails were ignored. Dreadful customer service. Does anyone actually work there?!
**I supplied the requested details to ‘resolve’ this matter but they never bothered to contact me**

I have used preloved in the past only last year and this year I have put an advert on a few weeks ago and says awaiting review I have since re paid my membership thinking maybe that will rush the review and no nothing still and have since cancelled my subscription which I would like a refund for . I have emailed several email addresses gone through all the contact procedures and not one reply!!
I think people need to avoid using preloved as obviously not like it used to be . If someone could take the time to refund my subscription that would be great or maybe even a reply!

I should not need to provide my username as I have sent endless messages via your contact form. Stephen can you provide either a telephone number I can call to speak to Customer Service or an email address??? Please note my previous 5 star review but in the last 2 years there has been nothing but problems and no replies from Customer Services
Customer service does not exist ! am likely to get a reply to comment ........

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards, Natalia

I'd leave no stars but it won't allow me to. I was told about this site by a friend. Well, it took me several attempts to make an account, once I had and tried creating a listing as I have puppies for sale. It wouldn't allow me to create a post. I tried several more times before writing a review and each time the site won't allow me to create a listing. So I have found other sites to sell them on.
If you are wanting to sell anything, THERE are plenty of better selling sites.

Horrible people I placed an ad 4 days ago to re-home a little dog they didn't even bother to put it live it was declined for no reason their went out with stone age. Avoid like the plaige

Cancelled subscription, ads never go live after weeks of waiting and they do not respond to messages for help regarding this. They will reply saying they've sent a request for further info via trust pilot but they don't. I'm convinced the site is no longer actively monitored, they just continue to take peoples money for a service they are not providing.

IAds are old The newest ad as of today is 13 days old. 5 emails to customer support, ALL ignored, it's not the first time this as happened took my money for a service that you can't supply I'm sick of keep trying to see if the new advertisements have been listed

Stay away from this site … It’s absolutely pointless you search for new adverts and it brings up adverts from 100 days ago …. Can’t even do the basics anymore … Been a member for 21 years …. Not anymore. SHOCKING

UPDATE
I’m not interested in your response it literally means nothing because you don’t do anything about it you just want to look like your dealing with the issue when your not so don’t bother .. Your taking money for a service that is not fit for purpose it should be illegal to do that.

If I did that it would be fraud!