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Premier Fuel Reviews 

419
•
TrustScore 2.5 out of 5

2.3

Boiler and Heating Service
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Rated 1 out of 5 stars

It’s been over a week and no communication. I have emailed and heard nothing from customer services. Repeatedly phoned and no answer. Most companies process pellet orders promptly and ensure they are... See more

Rated 2 out of 5 stars

I emailed and asked if I could pick a delivery date and I was told just to write delivery instructions on the order. There is nowhere to add information on the order so I emailed the delivery instru... See more

Rated 1 out of 5 stars

Very difficult company to deal with - take ages and ages to get a reply to emails (even when addressing to the 3 email addresses they use) and phone calls. Received our fuel bladder in the time they... See more

Rated 4 out of 5 stars

Ordered two pallets of fuel pellets via email, swift confirmation of order. Carrier booked in advance. Driver called on morning of delivery. Unfortunately 4 damaged bags and one with bad seal whic... See more

Company details

  1. Boiler and Heating Service

Information provided by various external sources

Premier Fuel is a Biomass Fuel Trader. We sell a range of BSL and EnplusA1 wood pellets for biomass boilers, pellets for horse bedding, premium briquettes and charcoal.

Contact info

2.3

Poor

TrustScore 2.5 out of 5

419 reviews

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2.3

All reviews

(419)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Price and delivery time very good but 9…

Price and delivery time very good but 9 bags were split when I got them.

August 24, 2020
Unprompted review
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Reply from Premier Fuel

Thank you for your review. Please can you send us an email to info@premierfuel.co.uk so we can discuss split bags. Thank you.

Rated 5 out of 5 stars

premier fuel

The wood pellets were delivered very quickly and on the day and time that they said excellent service

August 17, 2020
Unprompted review
Premier Fuel logo

Reply from Premier Fuel

Thank you for your review. Hope to see you soon in an online store.

Rated 5 out of 5 stars

Very Impressed - First Order

From order to delivery the process was seemless, fast and all as promised. Contact was made regarding delivery and arrived on the day and time specified. Very competitive on cost and product was very good quality. Would definitely recommend and use again

August 2, 2020
Unprompted review
Rated 1 out of 5 stars

Too many split bags.

Too many split bags.
6 split bags.
You need to wrap the pallets sufficiently.
A speedy delivery but will be reluctant to use you again.

July 18, 2020
Unprompted review
Rated 4 out of 5 stars

It was a good experience to contact…

It was a good experience to contact Premier Fuel and get answers on which bagged pellets were in stock and how long the delivery time would be.
Ordering online and paying was very easy. I received my order 2 working days later. Excellent customer care!
It was disappointing that the pellet make I prefer was not in stock, so I had to go for second best. Next time better!

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

Have not had a chance to try yet as…

Have not had a chance to try yet as weather to warm but pellets themselves look good and have used this company before so do not think there will be any problems that is why i have given company five stars

June 15, 2020
Unprompted review
Rated 4 out of 5 stars

Wood Pellets - horse bedding

I have used several types of wood pellet over many years and can honestly say these pellets are great for soaking up the wet and I have already recommend them to other horse owners. I will definately order again.

May 25, 2020
Unprompted review

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