Premier Hot Tubs Reviews 

We bought the Bali 2/3 seater hot tub from Premier Hot Tubs as we decided to upgrade having previously has an inflatable one. The price was pretty reasonable even with delivery and the whole experience was easy and professional. Delivery was very quick and hassle free and we were very impressed when we unwrapped the hot tub with the quality. It’s so far been in daily use and we absolutely love it. Would certainly recommend Premier Hot Tubs based on our experience.

Superb customer service very helpful and always there to help highly recommended from start to finish fantastic

Excellent, knowledgeable customer service. Hot tub is brilliant and delivery was great, kept informed of dates and times and driver was also very knowledgeable with lots of advice.
Thank you

What’s an amazing company? This is a company. I would highly recommend. So professional and very quick with any answers needed there after care is fantastic.

Very friendly and efficient sales.
Good efficient delivery process well organised with very friendly staff.
Product is amazing and very good quality. Aftersales diagnostics and supply was amazing.
Will always use.

I recently purchased a hot tub from Premier Hot Tubs, and I can't say enough good things about my experience! From the moment I placed my order, their customer service team was exceptional. They kept me informed every step of the way, providing updates on my order status and delivery timeline, which really put my mind at ease.

Once my hot tub arrived, the aftercare was just as impressive. They followed up to ensure everything was set up correctly and that I was satisfied with my purchase. It’s clear that they genuinely care about their customers and want to ensure a positive experience.

If you’re in the market for a hot tub, I highly recommend Premier Hot Tubs. Their commitment to customer service and satisfaction is truly fantastic.

⭐️⭐️⭐️⭐️⭐️
Fantastic Service from Premier Hot Tubs Norwich

I recently purchased a hot tub from Premier Hot Tubs in Norwich and couldn’t be happier with the experience. From start to finish, the customer service was absolutely first class. Karen on the phone was especially helpful—friendly, knowledgeable, and made the whole process smooth and stress-free, I needed to change the date of delivery and she was more than happy to help with that.

The team was professional, everything was delivered on time, and the quality of the hot tub is excellent. It's clear they care about their customers and take pride in what they do.

Highly recommend Premier Hot Tubs if you're thinking about investing in one—great products and even better people.
Kevin.C

I cannot fault the whole process with this company, from purchasing to delivery! extremely helpfull!

Buying a hot tub online felt a bit like online dating — you never quite know what you’re going to get. But from the first message, these guys swept us off our (soon-to-be-soaked) feet!

They even introduced us to a lovely previous customer who showed us their tub in real life – like a hot tub blind date, and it was love at first soak. It was so reassuring to see one in action before buying, and it gave us total confidence.

Delivery was smooth, installation was stress-free (we didn’t even argue once, which is rare for a couple during any home improvement), and the aftercare has been brilliant. They’re genuinely lovely people who answer questions faster than we can pour a glass of wine and climb in to relax.

Our hot tub is now our pride and joy – our bubbly, steamy sanctuary. Honestly, we don’t know how we ever lived without it. If you’re on the fence, get off it — and into the tub. Best decision ever!

Amazing service from the moment we started to look for a hot tub. The customer service was great in providing any information we needed. Fast delivery and set up. The new 13amp tub we have is so easy to use.
So happy with their service another family member has bought one too

After a premium hot tub?
Then Premier Hot Tubs is the place to go!
Fantastic service from start to finish and the discounted prices are unbelievably generous.
I always do heavy research before making any purchase (especially when it’s an expensive one that you definitely have to get right first time) and this company stood out head and shoulders above the rest.
I took the plunge (no pun intended) and bought their Tahiti 6 person tub with its twin loungers, Bluetooth speakers and its advanced ozone filtration system.
A quick phone call to Premier, to which all my pre purchase questions were answered, confirmed I was making a good choice and so I happily placed my order.
Delivery was efficient and contained all the chemicals and accessories (I purchased the luxury package which was great value) needed to get me up and running straight away.
The tracking on delivery day was accurate and they’ll place the tub exactly where you want it which (according to my research) isn’t always the case with other companies, they don’t just dump it and run either, they follow up to make sure everything is working fine and exactly as you expected and they also offer a servicing and repair service to keep your tub in tip top condition as well!
My wife and I have already had so much enjoyment from our new tub, getting in it nearly everyday, and it’s done my lower back pain a world of good with its 105 massage jets some of which you can direct straight to the perfect spot!
So in short if you’re after a real hot tub, not just some glorified blow up paddling pool with pin pricks masquerading as ‘jets’ and where you just sit on the hard floor, then Premier Hot Tubs come highly recommended, don’t just take my word for it, visit their site and see for yourself you won’t be disappointed.

Great experience getting our first hot tub. Super customer service all the way and very flexible on delivery, making it very smooth. After a couple of months, still very happy with it. Can certainly recommend them.

After having the hot tub 3 years only using it for 12 months then emptying and standing for the rest we have noticed the gel coat bubbling up in seating areas which i have been told this is fibre glass rot there is suppose to be a 10 year warranty on shell on getting in touch i was asked what chemicals had used then every excuse used to get out of warranty not even been out to look at it and then told unless its leaking carry on using it how about the gel coat bubbles breaking leaving sharp edges on seating areas and how would i know if its leaking as its impossible to see underneath the tub absolute joke very poor quality don't even bother buying one that's my opinion terrible after sales as of the reply from you all the chemicals used on this tub where from your company which your where told this no tablets have ever been used its just bad quality fibre glass you have not even sent any body to even look at it

Premier Hot Tubs were simply perfect from beginning to delivery, and could not have gone smoother. The service from Rick, and Karen, both of whom I bombarded with endless questions was impeccable. They were patient, helpful and truly went the extra mile. They answered every question at every step and no request was too big or small. The product is exactly as advertised and works perfectly. I cannot recommend them enough. It was a truly faultless experience.

Great sales experience.

On time delivery

Great advice and after care

I purchased the Tahiti Hot Tub with SMART TV and the Alaska Single Person Ice Bath. The purchase and delivery were smooth sailing. Thanks to an obliging neighbour, we came through her property and through our fence, all of which was arranged and agreed with the company prior to the delivery. I was surprised that the delivery was done by one person, but with the equipment they had, that was not an issue.

As far as the hot tub, I am very happy, going for lots of jets was definitely the right decision and opting for the tv, even though an extra indulgence, I do not regret at all, not only do I watch tv on it, I also stream my music through it (but be advised you will need a decent wi-fi connection to do either of these, I added a wifi access point outside as mine was too weak).

The cold tub does its job, it is cold and you can monitor and change setting via the app, which is very handy.

Overall I would have no qualms recommending this company and its products to anybody. Even when I had questions, the after support was very quick to respond.

Amazing hot tub and brilliant after sales customer support. Highly recommend.

Had an issue with the lights in my hot tub. Telephoned them and they advised I needed a new light box which I purchased. There was an issue installing the new light box and again they provided advice which rectified the problem. Would highly recommend this company