Premier Man Reviews 208

Ordered a toaster and kettle from them, only to receive an email from them the next day telling me my payment had been declined by my card issuer and the order was cancelled. I had authorised the payment when I placed the order, and after confirming with my bank, the payment was still pending and had not been rejected. The next day I received an email stating they were unable to accept my credit order as I was over my credit limit - I had and have no credit account with them, as I had ordered my items with a debit card. I can only assume they are lying in an attempt to make me place the order again and get double the money. Shocking behaviour from a company and I'll never use them again

I have just realised that their statements are every 28 days so 13 times a year - that must be why the service, interest and customer service is so bad - they must be based on the moon
extreme interest rate, charges for phone calls, etc
USELESS COMPANY
Note same owners as JD Williams

Send you an offer code leaflet through the post 25% off. Great, offer code good till 8th Oct. Tried to use the code. nothing. So contacted via email waited--waited eventually had a reply told the code I used was invalid/timed out would I send photo proof of leaflet, with the code I had received, showing offer and expire date, yes no problem. Which clearly states offer and the expire date 8th October. Still waiting for a reply now the 5th of October, so will I get my code in time or not, I wonder?

My purchases on premier man are not always excellent.
But the golf jacket I've just received on sale price is
Better than expected. Certainly five stars well done premier man.

Like to give zero or negative rating Dreadful customer service. Informed order would be late after paying next day delivery. What arrived yesterday 4 days after paying, was something I had not ordered a back support and I spent 2 hours on chat in the evening trying to sort this out. Was told a refund would be credited and someone would phone to assist in reordering what I had ordered - 3 pairs of trousers and 2 pairs of trainers. This morning:no phone call and money still removed from my bank account so I phoned and was an hour on phone. This evening still no refund for order I have paid for and did not receive and no one emailed or phoned to apologise or give me an update. Some way to treat a vulnerable person😱😢😰😱Should I contact police fraud victim support unit who have helped me in past with scams? Absolutely appalling customer service.
Eventually bank fraud team got me a refund for the items I ordered that were not delivered. Dreadfull experience and not good for well-being of a vulnerable perso. Avoid like the plague

Excellent company, kept well informed about delivery, great quality products and choice and I love the fact that you can get short length trousers which I find difficult to get elsewhere.
I've bought a few items from premier man and I have been extremely pleased with the quality and speed of delivery, excellent service and I can't understand all the negative reviews.
Very, very pleased.
Highly recommended, thank you.

Can't understand why a company would want to charge their customers for trying to talk to them. second thing is when you pay for next day delivery you expect your goods to arrive the next day (charge £4.50).
Third things is how can I track my parcels when you don't have a order number,they have got you both ways cost you more in phone calls to get reimbursed for next day delivery charge.

Made a complaint several weeks ago keep being told someone would contact me, to date I have heard nothing.

Had around 12 letters so far saying that I've defaulted on my agreement.

I've never purchased an item but it's annoying that I keep getting these letters.

Attempted to contact them many times to discuss this with no response.

Contempt for their customers and the law!

For some reason Premier Man are insisting on sending mail to my previous address even though they know I don't live there. I've emailed them numerous times, complained to them, sent them a Right of Erasure request and all they can respond with is that they're going to keep writing to my previous address.

34 letters and counting sent to my previous address. This company really are the pits!

placed an order then changed my mind and cancelled straightaway to save them sending it, got an email I would have to wait 24 hours to cancel, get an email today saying they have posted it STUPID BLOODY PEOPLE

UNBELIEVABLE.!!!!
I thought I’d seen it all with this lot, with their 13p a minute phone charged etc.
However when the latest catalogue came in I really liked a parka coat on offer at 25% of using code CUT25. I tried to order online, but wouldn’t accept code. I tried to order by phone, and still wouldn’t accept discount .Wanted me to pay full price, then they would ‘sort it out’... AYE..!!! RIGHT YA DOBBERS..!!!!! Checked the back o’ ma head.. No zip..!!!!
Don’t know how they survive and get away with this ..

Worst place to shop!
Paid for next day delivery week ago .
Refusing refund

Unbelievably rude, ignorant and liars. This company's customer service is absolutely disgusting. As a disabled person, I expected to be treated the same as everyone else, but Premier Man have left me sitting on the floor for nearly 6 weeks. They do not call you when they say they will, after promising over 10 times to do so. They are clueless as to what is going on and apparently can only do everything internally by email, which does not help, when the people they email to get things arranged, refuse to actually do the work they are paid for. Some of the people that do answer the phone are so rude and vile, should be sacked. Their online chat support have no idea what's going on and lie.
They really should change their name.. there is nothing Premier about them.

Scam. They offer discount codes that have expired. Totally click bait sales. No assistance from customer service.

Quality products, delivered prompty by courier. Good choice & range. Been a customer for many years without any issues. Credit is very expensive with this company.

Very poor service I unfortunately had under 2.00 left on my account and they kept sticking on interest on it at a very high rate also they won’t give m3 free postage even though I had a code for it

Sent stuff I definatly did not order and then sent me a bill !!!! Left it in our bin !!! - dont you just hate Hermes
Then nightmare to try and get them to collect it!!

once again i received the latest catalogue and once again the items you advertise were no longer in stock. i dont understand why you keep advertising what you dont have in stock. after speaking to your representative i was told they must have all been sold. what a load of codswallop i only got the catalogue today, very dissa pointed with the service we receive from premier man