Premier Sports Reviews 

1,824
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 686 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency in resolving issues. The customer service is frequently highlighted as excellent, with many appreciating the prompt responses and clear guidance provided. People are particularly impressed with the quick response times and the overall efficiency of the service. However, some customers also noted issues with subscriptions, including accidental double subscriptions or difficulties with cancellations, and some found the website lacking. A few other people also felt that the service was poor, experiencing difficulties accessing channels or facing unexpected charges despite cancellation attempts.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, clarity, and... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness,... See more

Subscription

Clients share ambiguous opinions on subscription, with many reporting accidental sign-ups for annual plans... See more

Service

Customers had positive experiences with service, often praising the ease of streaming and the ability to... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the prompt and quick replies from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently had experience of trying to rectify my subscription to PS as there had been a misunderstanding. It was dealt with by Hannah, who was most helpful and clear in advising me. Her replies wer... See more

Rated 5 out of 5 stars

PS offers the chance to watch live sport not available elsewhere. As a Bayern fan with the DFB Pokal final. However, if you want to pay just monthly pay as you go be careful which tariff to pay for... See more

Rated 5 out of 5 stars

I somehow subscribed twice to PS and cancelled one sub and kept the other going.I tried to watch Rugby this weekend and got a no active subscription notice,so I thought they may have cancelled the wr... See more

Rated 5 out of 5 stars

I was subscribing to Premier Sports, but could not watch it on my television. Over the last few weeks, I have tried to contact Premier on my computer about the problem, but failed miserably. Today I... See more


Company details

  1. Media Company
  2. Television Station

Written by the company

Our focus is on LALIGA, Scottish Cup football, United Rugby Championship (URC), Ice Hockey, Motorsports, GAA & MMA. We are delighted to be able to bring fans over 1000 events per year including all 151 games live from the United Rugby Championship, Every LALIGA game on LALIGATV, the biggest games from round 4 to the final of the Scottish Cup, exclusively live Premier Sports Cup games in Scotland and European football qualifiers, up to 15 games a week from the NHL.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,824)

672 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

I wanted to change from streaming only without re-subscribing. Having asked for my viewing card number Kiara had me on Sky in no time and was friendly whilst doing so.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I wanted to change from the online subscription to the Sky Q one. I emailed them outside of their working hours so wasn't expecting a reply until the next day, but within minutes Chris had replied and sorted it out for me. Excellent customer service! Thank you Chris.

March 8, 2026
Unprompted review
Rated 4 out of 5 stars

Watching Rugby in Canada

The product seems to be offered as a streaming service online, through web browser, an app would be great. They have a great selection of rugby options. I signed up for the Six Nations and only wanted that. They require 30 days cancellation notice which is excessive, unusual and different from DAZN and TSN. However, I asked for an exception and they made one so I appreciate the customer service in that regard. If this is the future of watching rugby in Canada then that's okay but I would prefer an app and a more flexible sign-up/sign-off option.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

I contacted Premier Sports customer…

I contacted Premier Sports customer service with a query about my subscription. They responded immediately, paid attention to my concerns and comments and Curtis resolved the situation quickly to my satisfaction.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Massive Rip Off

When you buy a month to watch a specific event they charge you for two months even when you cancel the day after you buy. This is a massive rip off.

March 8, 2026
Unprompted review

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