Premier Sports Reviews 1,810

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 684 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and efficiency in resolving issues, often highlighting specific individuals for their excellent service. The customer service is consistently described as excellent, with many appreciating the quick response times and the polite, understanding approach of the support team. People are particularly impressed with how quickly their problems are sorted out, often noting that the service is first-rate and makes dealing with subscriptions easy. However, some people were dissatisfied with the subscription process, encountering issues with activation or unexpected charges, and a few found the service poor or difficult to access. There were also instances where customer service was initially unsuccessful, requiring further attempts to resolve problems, and some felt there was a lack of flexibility regarding cancellations.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their politeness, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with some reporting very positive... See more

Service

Consumers find service to be positive, with many reviewers highly recommending it and describing it as... See more

Response time

Users describe positive interactions with response times, frequently highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

PS offers the chance to watch live sport not available elsewhere. As a Bayern fan with the DFB Pokal final. However, if you want to pay just monthly pay as you go be careful which tariff to pay for... See more

Rated 5 out of 5 stars

I somehow subscribed twice to PS and cancelled one sub and kept the other going.I tried to watch Rugby this weekend and got a no active subscription notice,so I thought they may have cancelled the wr... See more

Rated 5 out of 5 stars

Steve was incredibly efficient and helpful in sorting my issue out. He was also very polite. Highly recommend his service. Thank you, Rob Gray

Rated 5 out of 5 stars

I was subscribing to Premier Sports, but could not watch it on my television. Over the last few weeks, I have tried to contact Premier on my computer about the problem, but failed miserably. Today I... See more


Company details

  1. Media Company
  2. Television Station

Written by the company

Our focus is on LALIGA, Scottish Cup football, United Rugby Championship (URC), Ice Hockey, Motorsports, GAA & MMA. We are delighted to be able to bring fans over 1000 events per year including all 151 games live from the United Rugby Championship, Every LALIGA game on LALIGATV, the biggest games from round 4 to the final of the Scottish Cup, exclusively live Premier Sports Cup games in Scotland and European football qualifiers, up to 15 games a week from the NHL.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Love the service and easy to stream

Love the service and easy to stream. Does not show the score which is nice if you want to watch it later on. Customer was incredibly helpful and responsive when assisting me with a billing issue. Will definitely use the service again when 6 nations fires back up.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I accidentally signed up for a year only wanting the 1 month flexible option. I spoke to Emma over at Premier Sports and she sorted out my mistake. Great customer service

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

They are a rip off

They are a rip off. There is no option to buy single events if that is all you are interested in. You have to buy the whole month which turns in to two because the subscription doesn’t cancel immediately.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I live in Canada and watch Super Rugby…

I live in Canada and watch Super Rugby Pacific 2026 via Premier Sport. Over the years of doing so I have had to rely on a series of live streaming on line services. Premier Sports is by far the best of these that I have used. The quality of product, the availabilty of all games and the speed at which it makes VOD available are all excellent.

An additional feature is the way it has structured inquiries, including response time and attention to detail, is phenominal. Raymond Skett

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service from Premier Sports…

I thoroughly enjoyed the Premier Sports app. But I was even more impressed with their customer service (from “Schofield”) when I complained about them continuing to charge me when I had already cancelled the service. Perhaps understanding my great age (76) they surmised I had actually forgotten to press send on my request. They promptly formalized my cancellation for me and did not charge me that extra fee. Thank you so much!!

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very good helpline

Curtis replied very quickly and helped positively with my misunderstanding of the T&Cs. I will subscribe again next year if European Rugby is on Premier TV. Very positive experience throughout my subscription.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

I somehow subscribed twice to PS and…

I somehow subscribed twice to PS and cancelled one sub and kept the other going.I tried to watch Rugby this weekend and got a no active subscription notice,so I thought they may have cancelled the wrong sub or even cancelled both.
To my relief,this was sorted out by Steve with the minimum of fuss.

May 30, 2026
Unprompted review

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