Premier SportsReviews 

Rip off subscription when you cancel you get charged for the whole of the next month instructions are very confusing

After canceling a service that not always works, after they confirmed the cancelation, they kept charging the credit card.
Be careful!

Had a problem with my subscription Steve and Hannah were brilliant - prompt response, understood my problem and issue resolved quickly. Thank you!

When I called with a issue I had trying to subscribe the agent was very helpful and sorted my issue very quickly

Had a misunderstanding, but the staff I dealt with were fantastic in resolving my issue ! Steve was great
Thanks again

Your colleague Kiara was very helpful and patient .

I was subscribing to Premier Sports, but could not watch it on my television. Over the last few weeks, I have tried to contact Premier on my computer about the problem, but failed miserably.
Today I telephoned instead and spoke to Kiara, a very polite lady, who sorted the whole thing out for me in about 10 minutes flat. The service was PERFECT.

I cancelled my Premier Sports subscription on 30 April, 8 days into my first billing period and well within the 14-day statutory cooling-off period. Despite this, I was charged a full extra month and met with a series of deflecting responses that ignored my legal arguments entirely.

It was only after I cited their own Terms & Conditions, the Consumer Contracts Regulations 2013 that they called me and agreed to issue a refund.

The refund has now been received, which I appreciate. But no customer should have to go to these lengths to enforce their basic statutory rights. The cancellation process is opaque, the customer service responses were evasive, and I received no confirmation email at any stage of the cancellation.

Proceed with caution if you ever need to cancel.

I was disappointed to discover that cancelling still required payment for the following month due to the terms and conditions. It felt like a frustrating surprise, so I’d recommend checking the cancellation policy closely before joining. I cancelled today 21st May and will be charged 21st June for the month of July. I want to stop today and I'm happy to pay the rest of this month but paying for the month after that seems 'nasty' and money-grabbing.

I would like to thank your customer service team for helping me to reduce my costs. Being a pensioner I have to watch my bills. Spencer was very helpful.

Call handler (Spencer)was extremely helpful and was able to support me with what I required.
Very polite and courteous.

Customer service person was very knowledgeable and helpful

Emma was very friendly and knowledgeable
Got it sorted straight away

Had an issue that needed to be resolved quickly and was done so with no hassle, perosn I spoke to was Curtis, great customer service

I have contacted your customer service department a couple of times over the years, and have always been very happy with the outcome. Today, Curtis resolved my issue very quickly via email with great communication. Thank you!

My payment method had failed as I'd updated my credit card. A quick call to the support number got me back on track. The support assistant was helpful, polite and friendly.

I asked them to call back because I didn’t understand the text message. The assistant explained carefully and politely : she had no difficulty persuading me to accept an advantageous renewal contract. Thanks.

The call was answered very promptly and Kiara resolved the issue immediately. Excellent service. Many thanks.

Steve was wonderful in explaining the reasons for a problem I had accessing Premier Sports via Sky, great customer services!