Prithvi was absolutely amazing! After months of frustration trying to get something resolved, I finally found someone who genuinely cared and delivered everything he promised. He was professional, kn... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shania in Pre Pay Power has been so helpful throughout all my queries. From follow up emails to phone calls of reassurance, Pre Pay Power definitely have an excellent advisor in Shania.
Company replied
I was satisfied with the way Divine addressed my concern, with very clear communication skills, and the promptness in getting in touch with the dept. directly involved and her precise assurance that I... See more
Company replied
Had an issue with my prepay power was been over charged and zaid sorted my issue out. And also done a fallow up call to explain what was happening going forward.
Company replied
Company details
Information provided by various external sources
To give people total control and complete transparency over their electricity costs, with one purpose in mind using Pay As You Go.
Contact info
Paramount Court, Corrig Rd, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland
- 0818 323 920
- www.prepaypower.ie
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
was the best help I got in 3 hours on the phone
If was the best help I got I was on the phone for 3 hours. The last lady I was talking to was so helpful. She fixed my problem. In a short time. I want to thank that lady again.
June 23, 2026
Unprompted review
Reply from Prepaypower
Hi John,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Gina is a very professional agent whom…
Gina is a very professional agent whom is very diligent and quick to respond to all queries.
June 23, 2026
Unprompted review
Reply from Prepaypower
Hi Philomena,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Gina was able to resolve your query for you quickly and efficiently.
- Heather
The girl that helped me today and…
The girl that helped me today and helped with my issue I am very grateful
June 23, 2026
Unprompted review
Reply from Prepaypower
Hi Martha,
Thank you for the positive feedback of the experience with our Customer Support Team. We really appreciate it.
- Heather
Reply from Prepaypower
Hi Thomas,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Excellent service from Mayuresh!
June 19, 2026
Unprompted review
Reply from Prepaypower
Hi Daniel,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Mayuresh was able to help you.
- Heather
No language barrier this time..and…
No language barrier this time..and every question was answered to perfection. Every word made sense and put me at ease. Josh spoke with clear intentions and calmly.
June 22, 2026
Unprompted review
Reply from Prepaypower
Hi Graham,
Thank you for your positive feedback of your experience with Josh.
If you feel we could do anything better to improve the service, please leave your feedback in an email to reviewfeedback@prepaypower.ie
- Heather
This lady was a blessing to me today
This lady was a blessing to me today
Thank you
June 22, 2026
Unprompted review
Reply from Prepaypower
Hi Vanessa,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Bela was very helpful and was able to…
Bela was very helpful and was able to help me with my request.
June 22, 2026
Unprompted review
Reply from Prepaypower
Hi Martin,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Bela.
- Heather
I would like to thank Connor from…
I would like to thank Connor from customer service broadband prepay power, what a kind genuine person he is a complete professional always kind and compassionate prepay power is are honoured to have him as an employee.
June 22, 2026
Unprompted review
Reply from Prepaypower
Hi Vincent,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Ola was very helpful and compassionate…
Ola was very helpful and compassionate about the unique situation I found myself in he is an asset to your team
June 22, 2026
Unprompted review
Reply from Prepaypower
Hi Kate,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Ola was able to help you.
- Heather
I was talking to a great employee who…
I was talking to a great employee who knew how to do her job well and sorted my problem.
June 20, 2026
Unprompted review
Reply from Prepaypower
Hi Neven,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Compliments
On this occasion I got a lovely representative who was very helpful and explained the options I have on my account.
June 19, 2026
Unprompted review
Reply from Prepaypower
Hi Ann,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Great service
Great service. Shreeharsha was brilliant, friendly, efficient and a pleasure to deal with while correcting admin on my account!
June 19, 2026
Unprompted review
Reply from Prepaypower
Hi Liam,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Shreeharsha.
- Heather
Advisor so helpful and pleasant dealt…
Advisor so helpful and pleasant dealt with my query promptly and explained what had happened so professionally.
June 19, 2026
Unprompted review
Reply from Prepaypower
Hi Alan,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that we were able to resolve your query for you quickly and efficiently.
- Heather
Pratik at the help desk was really…
Pratik at the help desk was really awesome. Added names to my bill on the call and also sent me the POA on the call itself. Thank you for all your help.
June 19, 2026
Unprompted review
Reply from Prepaypower
Hi Rohan,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Pratik.
- Heather
Prithivi dealt with my query in a very…
Prithivi dealt with my query in a very efficient and helpful manner - the issue was resolved very satisfactorily.
June 18, 2026
Unprompted review
Reply from Prepaypower
Hi Joan,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Prithvi was able to resolve your query for you quickly and efficiently.
- Heather
Very Helpfull
June 15, 2026
Unprompted review
Reply from Prepaypower
Hi Alan,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Reply from Prepaypower
Hi Lynn,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
Great computation problem solved with…
Great computation problem solved with no delay
June 18, 2026
Unprompted review
Reply from Prepaypower
Hi Helen,
Thank you for the positive feedback of the experience with our Customer Support Team. We really appreciate it.
- Heather
Issue resolved instantly :)
June 18, 2026
Unprompted review
Reply from Prepaypower
Hi Batlomiej,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
- Heather
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