So far everything seems good but until I’m actually in my room, and it matches my request I’ll know if it’s good or not. My only other issue has been understanding who I was working with Trivago and e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Communications were in French and I’m clearly located in the US. I’ve never heard of your booking firm before and read some negative reviews about your company. I’m hoping this booking is legitimate a... See more
Company replied
you double booked me and it's reflecting in my credit statement. Please refund me as soon as possible. Edit: The team was much more responsive than I anticipated. I appreciate customer support... See more
Company replied
Making my hotel reservation was okay. My only concern is that while they sent me confirmation email about my hotel reservation, they didn’t send me receipt of my payment.
Company replied
Company details
Written by the company
Prestigia.com is a global online travel agency specializing in luxury hotel bookings. Established to provide travelers with an exclusive selection of premium accommodations, the platform offers a curated collection of high-end hotels, boutique resorts, and five-star properties in major destinations worldwide. With a user-friendly interface, Prestigia.com allows customers to search, compare, and book hotels effortlessly. The platform provides competitive pricing, exclusive deals, and personalized recommendations, making it a preferred choice for discerning travelers seeking comfort and elegance. It also offers a seamless booking experience with secure payment options, multilingual support, and dedicated customer service. Prestigia.com distinguishes itself by emphasizing quality over quantity, ensuring that every listed hotel meets high standards of service, location, and guest experience. Whether for leisure or business travel, the website caters to clients looking for unique stays, from beachfront resorts to urban retreats. Additionally, Prestigia.com collaborates with leading hotel brands and independent properties to provide special promotions and loyalty benefits. With a strong presence in major travel markets, the platform continues to expand its offerings, maintaining its reputation as a trusted partner for travelers seeking exceptional hospitality experiences worldwide.
Why Choose Prestigia.com for Your Next Stay?
Written by the company
- Exceptional Quality & Luxury
- Our travel experts carefully select only the finest hotels worldwide, ensuring an unforgettable and exceptional stay every time.
- Best Price Guarantee
- Enjoy exclusive promotions and the most competitive rates—luxury travel at the best price, all year round.
- Unmatched Selection
- Explore a curated collection of over 46,000 top-rated hotels in the world’s most fascinating destinations.
- 24/7 Personalized Support
- Wherever you are, our dedicated customer service team is available 7 days a week to assist you.
Our Best Price Guarantee
Luxury at the Best Price – Guaranteed!
We’re committed to offering the most competitive rates on our exclusive selection of luxury hotels. Book with confidence, knowing you’re getting the best value for your stay.
Contact info
5 Secretary's Lane, GX11 1AA, Gibraltar, Gibraltar
- FR +33 (0) 1 79 97 26 03 / UK+44 203 051 66 62/ ES +34 911 878 182/ IT +39 06 99 26 83 54/ USA +1 201 830 1902
- reservations@prestigia.com
- www.prestigia.com
3.5
Average
13K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great price and the booking process…
Great price and the booking process could not have been easier
April 18, 2026
Wrong Hotel in Confirmation Email
My confirmation from Trivago was the correct hotel but the confirmation from Prestigia is not the same hotel, it's not even in the same city!!!!!!!
April 16, 2026
Reply from Prestigia.com
Dear Ben,
Thank you for your review.
The issue occurred because of a mapping error on Trivago’s side. A mapping issue means the hotel between Trivago and our system did not match correctly, so the wrong hotel was booked on our website while the correct one appeared on Trivago's end.
We are actively working with Trivago to resolve this mapping problem and prevent it from happening again.
Best regards,
The Prestigia Team
Misleading Location
The hotel I booked was pointed at Husavik Iceland on the map, where I am traveling to. However, it's actually a hotel in Instabul Turkey. Very misleading.
April 17, 2026
Reply from Prestigia.com
Dear Customer.
Thank you for your review.
The issue occurred because of a mapping error on Trivago’s side. A mapping issue means the hotel codes between Trivago and our system did not match correctly, so the wrong hotel appeared on our confirmation.
We are actively working with Trivago to resolve this mapping problem and prevent it from happening again. Additionally, we can see that your reservation has been canceled and is now being refunded accordingly.
Best regards,
The Prestigia Team
Sceptical at first, delighted since!
I was really sceptical of Prestige but they really came through. The user interface and automations aren't at par with other websites like booking.com etc. but their prices are unbeatable. I got hotels for half the listing price and had no issues at the hotel. Would recommend for anyone that spots a bargain!
April 9, 2026
Good rate fast service
There was no problem in making my reservation. I received a good price for a 5 star hotel.
April 17, 2026
I know I booked for two days but some…
I know I booked for two days but some how at the hotel only shows one day !
And at the hotel I dubbed checked
Really was a bad experience
Was embarrassed at hotel and the second night was much more expensive
April 10, 2026
Reply from Prestigia.com
Dear Terry,
Thank you for your review.
We can confirm that you have only booked 1 night on Prestigia.com.
Kindly refer to your booking confirmation, which contains all your booking details.
Best regards,
The Prestigia Team.
Terrible customer service
Terrible customer service - cannot reach a live person and my booking did not go through to the hotel. Requested hotel confirmation number and never received. I will be disputing the charge with my credit card company. SCAM BE AWARE
April 17, 2026
Reply from Prestigia.com
Dear Customer.
Thank you for your review.
After further investigation, we can see that one of our team members already contacted you and assisted you with your hotel confirmation number.
Best Regards,
The Prestigia Team.
Easy to use !
April 11, 2026
Refund Denied.
I requested a full refund for my cancellation of a hotel reservation! I became ill and could not make the reservation. Prestia.com responded with a no-refund on this cancellation. They have a policy which is not customer friendly! I will NOT book with them in the future.
April 15, 2026
Reply from Prestigia.com
Dear Raymond,
Thank you for your review.
Please note that the cancellation policy is selected by you during the booking process and not forced by Prestigia.com. As during the creation of your reservation, you selected the most fit cancellation policy and booking rates associated with it.
Additionally, the cancellation policy is set by the hotel and not by Prestigia.com.
Lastly, please note that we have contacted the hotel and tried to get them to cancel the booking free of charge but they have denied.
Best regards,
The Prestigia Team.
Hidden fees are crazy high
Hidden fees are crazy high! Not cheaper once you add those in.
April 14, 2026
Reply from Prestigia.com
Dear Nicolle,
Thank you for your review.
Please note that all the information regarding the taxes and hotel fees is clearly disclosed on our website during the booking process.
Best regards,
The Prestigia Team.
I made Reservations online thru Trivago…
I made Reservations online thru Trivago booking #1810213 for location:
Springhill Suites Alexandria
6065 Richmond Hwy
Alexandria, VA
For Dates: April 21, 2026 - April 24, 2026
Instead, I received Confirmation via Email from Prestiga.com Booking confirmation 170426-HEND-1810213
for location: Springhill Suites, Williamsburg 1644 Richmond RD, Williamsburg, VA 23185 attempted to verify reservations at both locations- no reservations found in either location.
April 17, 2026
Reply from Prestigia.com
Dear VJ Hend,
Thank you for your review.
The issue occurred because of a mapping error on Trivago’s side. A mapping issue means the hotel between Trivago and our system did not match correctly, so the wrong hotel was booked on our website while the correct one appeared on Trivago's end.
We are actively working with Trivago to resolve this mapping problem and prevent it from happening again. Additionally, our team reached out to you for further assistance. Kindly get back to us via email.
Best regards,
The Prestigia Team
I HAVE ASKED CONFIRMATION FROM HOTEL…
I HAVE ASKED CONFIRMATION FROM HOTEL WHICH I DIDNT GET IT STILL
April 15, 2026
Reply from Prestigia.com
Dear Mohit,
Thank you for your review.
We can see that our team is working on getting you the hotel confirmation number. Once the hotel shares it with us, we will instantly share it with you.
Best regards,
The Prestigia Team.
TERRIBLE! FRAUD! DO NOT USE THEM FOR BOOKINGS!
TERRIBLE! TERRIBLE! TERRIBLE!
DO NOT make bookings with Prestigia.com ITS A FRAUD!
I booked a hotel online but never received a confirmation booking. I turned up to the hotel and they have no confirmation of my booking. I lost my money and had to purchase a room again which cost even more!
NO CUSTOMER SERVICE. NO REFUNDS. NO THANKS!
I have sent emails but it seems they are automated emails. The emails claim that my refund is being processed but I still don't have my money back!
I will be reporting this company to authorities!!!
April 11, 2026
Reply from Prestigia.com
Dear Joana,
Thank you for your review.
We can assure you that our real agents were assisting you with your inquiries.
Additionally, we can confirm that your room was booked and confirmed at the property, and since it was a last-minute reservation, the hotel unfortunately denied the booking and requested that you book directly with them.
Also, we would like to confirm that your refund was processed from our end, and it should reflect on your next banking statement if it has not already been reflected.
Best regards,
The Prestigia Team.
DON'T USE THIS WEBPAGE!!
DON'T USE THIS WEBPAGE!!
We booked two hotel rooms via Prestigia and specifically ticked the “free cancellation” box. Now it turns out one of the two rooms cannot be cancelled. We asked Prestigia for help, however they wont do anything to help us, eventhough the mistake is 100% on their side.
April 3, 2026
Unprompted review
Reply from Prestigia.com
Dear Stine,
Thank you for your review.
Please note that after further investigation, we can confirm that during the booking process, you have selected one room with free cancellation and the other room with non-refundable cancellation.
Our team will reach out to you to share with you all the necessary information and documents.
Best regards,
The Prestigia Team.
Booked in Washington DC
Booked in Washington DC. Only to have it be Spokane Washington. Then i couldn't find my reservation in the app. Not sure if my credit card was used.
April 13, 2026
Reply from Prestigia.com
Dear Christopher,
Thank you for your review.
Please note that our team is already in communication with you regarding your reservation.
Kindly get back to us via email for further details and assistance.
Kindest regards,
The Prestigia Team.
I did book a hotel through them on a…
I did book a hotel through them on a very tight schedule and they let me book it and next day call me to offer an alternative which was a farther hotel. Just bet and lure policy.
April 15, 2026
Reply from Prestigia.com
Dear Rks,
Thank you for your review.
Unfortunately, the moment you passed your reservation, the hotel was sharing with us the availability for the room selected. However, they have later advised us that they can not confirm the booking due to availability issues on their end.
Once we received this information, we instantly contacted you and shared an alternative accommodation to minimize the impact of the situation.
Best regards,
The Prestigia Team.
Reply from Prestigia.com
Dear Marie,
Thank you for your review.
We can see that you have created a ticket through our assistants, our team members are already working on your request and will reach out to you shortly.
Best regards,
The Prestigia Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.