Prestons Reviews 

Had a great experience at Prestons Wilmslow when picking up my new Rolex Datejust41. Isabella and the team really looked after me and showed me all the features of the watch and made sure I was happy with it before purchasing. The wait was long but worth it and I had good correspondence throughout even when I requested to change my watch combination mid-wait. I hope to register an interest in another watch soon. Keep up the good work.

Cannot praise Prestons in Guildford highly enough, from the manager to the doorman, especially dear Manisha who helped me in store with my enquiry. Having been looking for a nice Rolex GMTII for a considerable time now, I was invited into the Guildford showroom in order to try one on that they had managed to secure for me. I was treated with the utmost respect and civility, made to feel special as opposed to just another person seeking a Rolex watch, which they could easily have done with the demand and supply of these beautiful time pieces being what it is at the moment. The atmosphere was delightful, the watch workings explained in detail, all in all a wonderful experience in exquisite surroundings, the glass of bubbly I received can be recommended too. I purchased said watch and am extremely pleased with it, it is a marvellous piece of work that I shall cherish in the years to come. If you appreciate fine workmanship buy a Rolex, if you appreciate excellent service then Prestons will I'm sure satisfy your hopes and expectations. Thanks again Prestons, especially Manisha. Hopefully see you for my next watch purchase, Robert Alexander

First class experience and customer care from the moment arriving, I was there to drop my 2014 GMT Batman in for its first service. My appointment was with Andrew who provided us with ice cold beer and glass of champagne, such a knowledgable and passionate man for Rolex and it was a joy being in his presence for the duration of the appointment.

I bought a Tudor watch in late 2021 and joined the waiting list for a Rolex. If you are on the waiting list they will never contact you (in my experience), I felt utterly taken for granted. I’ve checked in with them a couple of times including visiting the store on more than one occasion.

I’ve been offered overpriced secondhand models (way over second hand market prices elsewhere) but denied any chance of something new. I’ve now given up after over two years. Unless I contact them they won’t bother with me.

Very poor customer communication and it feels like they simply didn’t care about me as a customer at all.

My first visit to Prestons in Guildford and i must say very impressed, it was my pleasure to meet both Sam the manager and also Caedan my sales consultant.
Both of these people were very personable, welcoming, professional and in my opinion genuine!
I was made to feel very comfortable by all staff and as a result i purchased a very nice Rolex for my wife as a surprise anniversary present, i will have no hesitation in returning to this store for a future purchase.
Thank you to all staff for your hospitality.

Great experience buying my second Rolex from Prestons in Guildford. Chris Grieve, the Assistant Manager, was incredibly professional and helpful. Even though there was a slight wait, it was well worth it. I will definitely return for future purchases.

3rd August 1976 I joined the Andrew (Royal Navy), the train taking me there left Huddersfield at 1100.

Fast forward 48 years to 3rd August 2024 and Andrew at Prestons presented me with my Explorer 1 40mm, the time? 1100.

My first Rolex to add to a collection of watches I admired, researched, saved for and acquired.

On each occasion I visited, the experience from welcome to goodbye has been exemplary. Nothing is too much trouble, what you'd expect at a Rolex Boutique is evident, but there's something else at play here, a warmth only those who are genuine can impart.

Thank you to all of the Team but especially Andrew, a true gent with a character, sense of humour, empathy and an ability to surprise. I'd recognise the handwriting anywhere, even when the postman delivers it on a Saturday morning.

It's the little things that count,

Richard

From the moment we walked into Preston’s Wilmslow it was an overall fantastic experience. A very warm welcome from all the staff and upon arrival asked if we needed any assistance. Never once pushy, never rushed and listened to all my needs. I was split between a couple of Rolex watch options with a large price differential and the staff persuaded me to go with the cheaper of the two based on my requirement as a day wear watch. This immediately made me feel comfortable parting with my money knowing they had me, the customer as forefront. A massive special mention to James Sullivan! Excellent member of the sales team and an asset to your business. We’ve another watch on order for my partner and looking forward to dealing with James in the not too distant future.

I visited Preston’s in Leeds on 5 April and found it very emotional as this would have been a trip I would have been making with my late husband. On arrival we were introduced to Andrew, who I have to say was absolutely fantastic and looked after me and my sister in law in an exceptional manner. He was so so good, took his time, listened to what I had in mind and didn’t rush us at all. He was very professional, yet very caring and I have to say, we were both blown away by the whole experience. I can’t wait for the day when I can pick up my beautiful Rolex which will be treasured and means so so much to me. I can’t thank Andrew enough for the experience on what was initially a very hard thing to do due to the circumstances as he turned it into a happy and delightful day which I will never forget.

Very Poor Service at Guildford Branch -
Disappointed by lack of response to my inquiry despite previous significant purchase at your store. Hope for better service as a loyal customer.

Outstanding Service Fantastic Communication always professional however most of all very human down to earth i felt very welcome comfortable at ease
the whole experience was great fun exciting how it should be however sadly not always is .
Huge shout out and Thank You Zoe your a star a credit to Prestons indeed Rolex
Big Thank you to Andrew great sense of how to make people feel at ease and made welcome Top Man .
Thank you
Kindest Regards
Gerry

James made it a great experience from start to finish, would highly recommend. A1 service.

Tom is a great representative of the Prestons brand. He is always welcoming, and his expertise about horology is second to none. I really enjoyed my experience picking up a new time piece before my travel and look forward to continuing building my relationship with Prestons. Thank you to Tom and the wonderful team at Prestons!

Don’t tarnish all Rolex AD with the same brush

Just had the best experience ever at Preston’s Victoria gate Leeds

I’ve been working towards a Rolex explorer 1 36mm for a few years now and finally pulled the trigger and reached out to Preston’s diamonds Leeds

Initial comms over email from Shannon were amazing, I have a few other watches and know the scarcity vs demand of Rolex

She was informed, genuine and happy to assist in information/ other model considerations etc

After Shannon identifying I was well researched and knew my model choice was right for me, she booked me in for appointment on Tues 21st

The boutique experience was amazing. Niamh (hope that’s how you spell it) spent time getting to know me and my wife, we felt comfortable throughout. (Having had a less positive experience at another ad mid Covid) this was a breath of fresh air

I’d read the blogs, watched the videos, read the hype about ad experiences and can say Preston’s is not your average ad

Niamh showed me a couple of models outside of my preferred to show me options, dial sizes, DJ vs explorer. But as she had actively listened throughout, she was quick to acknowledge that although the other models were stunning IRL, the explorer was the one for me. Dial size, look on wrist was perfect. Niamh shared how to look at the watch on wrist, how it sat and how many links you should be able to see, but also knew it’s just as much about the customers preferences on wrist.

Then….Much to my surprise (expecting a wait list email and a polite, not today) Niamh returned from placing the other display models away, to advise that … in her words… ‘I’ve only ever seen this happen twice before’….. I was able to purchase on the day

I can’t tell you how happy I was and the whole experience has made me a Preston’s customer for life

Thank you Niamh, Shannon and Preston’s Leeds

Prestons Norwich, formerly Winsor Bishop.

Having received a detailed telephone quotation the previous day, I had an appointment to deliver my watch for service. I was received with the usual gushing attention and seated at a consultation table before being moved to "the Rolex area". Just a different table a few feet away. After logging details, the assistant announced the cost of the service which differed from the price quoted the previous day. No explanation could be given for the increase and the assistant manager was called. When I stated that it was yesterday's price that had brought me in and I had no intention of paying more, this individual, quite charmless and officious, re-stated the fact that I would be paying this increased price if, indeed, I wanted the service to be carried out. It was accepted that it was Winsor Bishop's error but that I would need be the one to pay for it.
I politely asked for the bracelet to be re-attached as I did not want them to do the work and from that point, the attitude of both the assistant manager and the assistant was nothing short of appalling. When the watch was returned to me, it was placed on the table in silence and the assistant simply walked away. All told, a level of arrogance that would be hard to find elsewhere.

We wanted a 3 stone ring updated as it was very old fashioned and worn, so having purchased from Prestons Wilmslow before we went there and saw Imogen Massey. Imogen couldn't have been more pleasant and helpful! We were shown various styles of settings and made our choice. Imogen sent our choice of setting and choice of metals to Prestons new workshop in London so they could prepare images for our approval. Even though Imogen was abroad on holiday she still took the time to email the images to us and we agreed to proceed.Our ring was made in time for us to collect it on our wedding anniversary. We are over the moon with our ring, It is absolutely stunning!! So anyone wanting a bespoke piece of jewellery could not do better than Prestons Wilmslow. Thank you to Imogen and Manager Jon for making our experience so wonderful and thank you to their new workshop in London for such a beautiful ring! Not to forget, thank you too for the beautiful flowers!

looking for a Rolex yacht master is been one year ago , so lucky that Preston wilmslow make my dream come true ,one of the lovely sales lady, her name ELLIE EDWARDS book me a appointment to feel for the watch, waI'msn't expect I can purchase anything ,Ellie make my day!!!success purchased my first Rolex watch!! Ellie was so friendly and service has been fantastic!

Picked up a Rolex Air king from Preston’s of Winslow today .Ellie Edwards was amazing.So helpful.The service I had was amazing.Will be back when my next Rolex arrives

I went in whilst visiting Guildford with the intention of buying a new watch. I own several time pieces but was interested in ordering a Rolex. Obviously as I own over 30 watches I was well aware I would need to order and wait. It is one of those brands that you aspire to and I knew what I would be spending cost wise. I went in and said to the lady I know I’m going to need to wait but what would be your recommendation with regards to entering Rolex watches. I was quite rudely told that there was no such thing a an entry level Rolex and that I couldn’t buy anything from the professional range. I didn’t even know there was a professional range that’s the point of going to the AD to get service and help. This lady was really rude and I can’t help but think she probably judged me on my appearance I was just wearing a pair of shorts and a t shirt but I was made to feel really unwelcome. Luckily for me I went to the tag retailer over the road and spent an hour choosing a new watch whilst my wife and I were given a glass of bubbly or 2. Don’t bother with this place go somewhere where they are not rude. I will order a Rolex but I’ll do it with the other chain I used on that day.

This store is beautiful and has lovely things but I found the attitude of the staff in the Wilmslow store to be lacking. I wanted a rolex for my husband and have been waiting for over 2 years for a deepsea which was quoted as being 12 month lead time, when I chased it up I was told it could never come.