What a con artist watch dealer asking me to buy a watch i didn't want to enable me to possibly get on.a waiting list for submariner or Yaught master Real snake oil outlet buy other watches better th... See more
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Exceptional service once again from Caitlan and all the team at Rolex Leeds. Just collected my third watch from them. Would not go anywhere else, very friendly and knowledgeable. Thanks again Caitla... See more
Company replied
Special thanks to Chris Macintyre for your dedication to gain an allocation for a very sought after timepiece.Your professionism is second to none.Once again a brilliant luxuary experience. Outstand... See more
Company replied
Outstanding Service Fantastic Communication always professional however most of all very human down to earth i felt very welcome comfortable at ease the whole experience was great fun excitin... See more
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Company details
Written by the company
The Prestons Experience is one which offers our own expertise, exceptional levels of service and 150 years of history. Today, we continue to build upon our rich heritage and strive to offer the same exceptional service. Our showrooms in Guildford, Leeds and Wilmslow showcase the world's finest watch houses in Patek Philippe, Rolex and TUDOR alongside an exquisite selection of bridal and fine jewellery that has always made the Prestons name so famous.
Contact info
13 Water Lane, SK9 5AE, Wilmslow, United Kingdom
- 01625 416330
- wilmslow@prestonsdiamonds.co.uk
- www.prestonsdiamonds.co.uk
4.2
Great
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
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No service whatsoever
Made an enquiry about a pre-owned Rolex and no one had the decency to respond.
March 20, 2021
Unprompted review
Reply from Prestons
Dear Mr Whibb,
Thank you for your review of Prestons. Please accept our sincere apologies if you have not yet received a response regarding our pre-owned watch collections. If you could possibly provide me with your contact details, I would be happy to arrange a telephone call, at a time convenient for yourself, with a dedicated member of the team, to discuss your enquiry in further detail as well as answer any queries or questions you may have. Each of our dedicated team members pride themselves on offering exceptional service alongside extensive product knowledge and therefore, will be in touch as soon as possible.
I look forward to hearing from you.
Kindest regards,
Eleanor Barratt
Marketing Assistant
T: 01625 416 330
E: Eleanor.Barratt@PrestonsDiamonds.co.uk
A Thank You to Jessica Kendall
I bought a yacht master from your Leeds branch in memory of my late grandad a couple of months ago and would like to thank Jessica for the incredible service I received. From the call within 2 months telling me that the watch was available, to the glass of champagne on arrival, everything about the service she provided was excellent! I hope to be returning soon!
Thanks,
Luke
February 19, 2021
Unprompted review
Reply from Prestons
Dear Mr Gallagher,
Thank you for your kind words and review of Rolex by Prestons, Leeds. It is always amazing to hear such wonderful feedback about our showrooms and dedicated sales team. We are so pleased you are delighted with your Rolex Yacht-Master and we will pass on your kind words to Jessica. The team at Rolex by Prestons, Leeds look forward to welcoming you back to the showroom again in the future.
Kindest regards,
Prestons
Another fantastic experience
A big thank you to Margaret for her fantastic customer service.
She is truly an asset to Prestons. A lovely warm welcome and we could not fault anything with the service, she definitely exceeded our expectations under the current restrictions, we will definitely be back.
Thanks again
Rob
January 10, 2021
Unprompted review
Reply from Prestons
Dear Mr Acklam,
Thank you for your kind words and review of Rolex by Prestons, Leeds. It is always amazing to hear such wonderful feedback about our showrooms and dedicated sales team. We will be sure to pass on your kind words to Margaret. The team at Rolex by Prestons, Leeds look forward to welcoming you back to the showroom again in the future.
Kindest regards,
Prestons
Highly Recommend Prestons
I recently purchased a Rolex watch from their Wilmslow showroom. Their service was fantastic and it was the best service I have experienced from a Rolex retailer. Their watch manager John Critchlow helped me with the purchase and his knowledge of Rolex watches is unparalleled. I highly recommend this store to any one looking to buy a Rolex watch and I am looking forward to my next purchase with them.
December 30, 2020
Unprompted review
Reply from Prestons
Dear Doc SF,
Thank you for your kind words and review of Prestons Wilmslow. It is always amazing to hear such wonderful feedback about our showrooms and dedicated sales team. We are so pleased that you were delighted with the service offered in our showroom. John and the rest of the team at Prestons Wilmslow look forward to welcoming you back to the showroom again in the future.
Kindest regards,
Prestons
James Prestons Guildford
Bought a second Rolex watch this time for my son in law from Prestons in Guildford. The service provided by James was excellent, he managed to find a watch for me in under a week just before Christmas as well. I look forward to more opportunities to purchase watches from Prestons Guildford in the future. Thanks
December 23, 2020
Unprompted review
Reply from Prestons
Dear Mr Ali,
Thank you for your kind words and review of Prestons, Guildford. It is always amazing to hear such wonderful feedback about our showrooms and dedicated sales team. We are delighted to hear that you are so pleased with the Rolex watch. We will be sure to pass on your kind words to James. The team at Prestons Guildford look forward to welcoming you back to the showroom again in the near future and would like to wish you a Merry Christmas.
Kindest regards,
Prestons
Outstanding!
his is the second time we have made a purchase from Prestons and each occasion the service has been fantastic. It is a really friendly family run business that really makes you feel welcome (not like most high street jewellers that make you feel like you’re not worthy of their time). Karla was bubbly and warm- she really made the whole purchasing experience something special! Thanks again, guys!
December 22, 2020
Unprompted review
Reply from Prestons
Dear Mr Glover,
Thank you for your kind words and review of Prestons Wilmslow. It is always amazing to hear such wonderful feedback about our showrooms and dedicated sales team. We are delighted to hear that you are so happy with your new purchase. We will be sure to pass on your kind words to Karla. The team at Prestons Wilmslow look forward to welcoming you back to the showroom again in the near future.
Kindest regards,
Prestons
A great experience that started on the…
A great experience that started on the internet, buying a preowned watch. Great communication online and the watch was delivered to the closest store, in-store service impeccable, thank you Preston's for a great experience.
December 8, 2020
Unprompted review
Reply from Prestons
Dear Mr Turner,
Thank you for your kind words and review of Prestons. It is always amazing to hear such wonderful feedback about our showrooms and dedicated sales team. We are delighted to hear that you are so happy with the experience of purchasing your pre-owned watch. The team at Prestons look forward to welcoming you back to the showroom again in the future.
Kindest regards,
Prestons
Watch purchase
I had an absolutely wonderful experience buying my Rolex watch at Prestons Wilmslow. I must specifically mention how amazing Karla was! She was such an incredibly helpful, approachable, professional and just such a lovely person and just made it such a special experience for me! Thank you so much!! We will back!!
Xx
October 31, 2020
Unprompted review
Reply from Prestons
Dear Ms Hale,
Thank you for your kind words and review of Prestons Wilmslow. It is always amazing to hear such wonderful feedback about our showrooms and dedicated sales team. We are so pleased that you are delighted with your Rolex watch and the service offered in our showroom. Karla and the rest of the team at Prestons Wilmslow look forward to welcoming you back to the showroom again in the future.
Kindest regards,
Prestons
Recent watch purchase
Very happy with my watch ! John was most helpful and organised home delivery. It was a pleasure to meet James. Both James and John went the extra mile - thank you. This was my first purchase from Prestons. Look forward to my second !
Thanks
June 10, 2020
Unprompted review
Reply from Prestons
Dear Mr Caan,
Thank you for your kind words and review of Prestons. It is always amazing to hear such wonderful feedback about our showrooms and dedicated sales team. We are delighted to hear that you are so pleased with your watch. John, James and the rest of the team at Prestons look forward to welcoming you to our showrooms in the future.
Kindest regards,
Prestons
Fantastic customer service
Fantastic customer service. Warm, friendly staff. Extensive peerless range - everything from Tudor to Patek. Kindly adjusted existing watch and offered drinks with no obligation or pressure to buy. What a building too. Wonderful Art-Deco.
February 26, 2020
Unprompted review
Reply from Prestons
Dear Mr Masters,
Thank you for your kind words and review of Prestons Wilmslow. It is always amazing to hear such wonderful feedback about our showrooms and dedicated sales team. The team at Prestons Wilmslow look forward to welcoming you back to the showroom again in the future.
Kindest regards,
Prestons
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