Prestons Reviews 

Beautiful watches, sold by beautiful magical people 😁😁😁

I visited the Commercial Street Preston’s stores in Leeds and was extremely impressed by the service i received.
Upon my arrival I was greeted by Nik and from start to finish his service has been excellent. I couldn’t fault anything if it’s the knowledge or aftercare everything has been 1st class he is a credit to the team at Preston’s.
This will hopefully be the 1st of many visits into the store as I wouldn’t go anywhere else apart from here to purchase a timepiece of this quality.

I bought a Rolex DateJust 41 during the pandemic and found the Leeds branch very accommodating. The Staff were very helpful, very efficient and the service was second to none. Highly Recommend

After buying three Rolex watches over the years from the Wilmslow branch I ordered the new model Rolex Daytona on the 16th March 2016 and have a email confirmation of this.

On the 30th March 2018 I went into the shop at Wilmslow and was told that I’m 6th on the list, over three and a half years later in October 2021 I phoned up and also went into the shop to see what was happening to be told that the list had been scrapped because it was a fairer way I honestly couldn’t believe my ears as to what I was being told, when I asked what the new fair way was she couldn’t or wouldn’t answer the question I told her in no uncertain terms how completely let down I felt and that I wouldn’t expect that from a back street dealer, I asked to speak to the manager and was told he was in a meeting I asked could give me a call once out of the meeting she said yes I’ll get him to call you but he’ll just tell you the same thing, I’m still waiting for that call.

Im absolutely disgusted at they way I’ve been treated.

On a footnote to this just a couple off shops down the road is a secondhand top end watch dealer they have at time off writing 6 of these watches for sale and another 193 mens Rolex watches for sale, funny old world isn’t it !!

I ended up returning a great value Longines watch but this was just my own personal taste. Jessica was particularly helpful right from buying the watch to agreeing the return. If and when I decide to buy again Prestons would definitely be my first choice!

Having been a customer of Prestons twice at the Commercial Street branch, I was truly impressed by the staff and the excellent service that they offer. They do hands down beat a lot of the other companies out there, and the experience of the staff here at Prestons really shines through, providing a first class shopping experience for their customers.

I was particularly impressed by Zoe (Showroom Manager) and Jess who work at this branch, they are extremely helpful and have a wide depth of knowledge about the products in store, and watches in general. They are passionate about the field they work in and it really reflects in the service they offer.

The branch has a very good selection of different brands and styles at various price points to suit anyone who is in the market for a luxury watch.

I will certainly continue to be a customer of theirs, and I would highly recommend them to anyone I know.

Excellent responsive service. Watch exactly as advertised. Well done.

Wanted to buy a £13,300 Rolex... "You have reached BT call minder, leave a message"
I tried again 2 days later... "You have reached BT call minder, leave a message"
Called Laings in Southampton... A person answers... "Thank you for your Rolex enquiry, how can we help?"
...Laings it is then...!

I would like to thank Jess and the team for making what I thought was going to be a nightmare shopping experience for finding
the right item into an enjoyable time. I am amazed at the amount of knowledge and professionalism there was in store. They were able to help we understand the detail I was looking for. I have recommended to all my friends and colleagues already. Once again thank you.

Wilmslow Branch.
As a returning customer who had previously made a considerable purchase I expected better customer service. Filled out the online enquiry form with name and phone number.
Received a call asking who deals with me which should have been on file and was promised a call back. No call was received. Expected more as a returning customer from a reputable business.

Absolutely amazing experience buying my Rolex. Nik and the girls couldn't of been more helpful and patient. Fantastic service. Would highly recommend and the next time we are in Leeds we will definitely visit again.
Thanks again :)

I purchased a Rolex Cellini from this store. My inital enquiry was from another source and was handled very professionally by John who then passed me onto Jessica and Zoe at the Leeds branch and the service they provided was beyond expectations and are an asset to the company.
Everything was handled professionally and all doen remotely without me having to even visit the store.
I look forward to more purchases from this store soon and paying a visit to personally thank them for their service. I would highly recommend them.

Can’t thank the staff at Prestons Leeds enough ! Great service nothing’s too much trouble special praise to Margaret for all the help.Watch of my dreams purchased .cant wait to visit again

Thank you Prestons Guildford for a great experience! I recently visited with my wife and we left with two beautiful timepieces.

I want to say a special thank you to Tom who spent time with us while we were there and accommodated us even though we didn't make an appointment.

Tom had a great knowledge around watches and we really enjoyed talking with him.

We will definitely be back to visit soon!

My first purchase at Prestons Guildford was a fantastic experience, I received warm welcoming service by one of their professional sales team. During lockdown I made an enquiry for another timepiece but unfortunately I was unable to see them in person, today I visited the branch and was greeted by Chris who gave excellent advice. I highly recommend Prestons with service from the heart.

My experience with Prestons in Wilmslow has been nothing short of outstanding. In trying to source a Rolex for my Dads 60th birthday, my experience with some of the other Rolex Dealers has been frustrating and disheartening.

But at Prestons everything has been superb. Initially calling and speaking to both Eleanor in marketing and then a different Eleanor in Sales, I visited the showroom and spoke to Karla. All have been professional, friendly and helpful. They’ve been open and honest when it comes to Rolex availability, but at every step I’ve felt valued as a customer even though I’m yet to make a purchase. Even if I’m unable to get the watch in time for my Dads birthday, they are now my Jewellers of choice. The showroom itself is fantastic, only topped by how wonderful the staff are!

Purchased a number of pieces from Prestons as a collector and as always the service i receive is second to none. A big thank you to Matthew who gave me a free bottle of champagne on my birthday. All the staff are very friendly and professional and the coffee is lovely :)

I purchased a Rolex as a 30th anniversary surprise for my wife. The staff at Prestons Wilmslow were fantastic, Ellie and Imogen helped make the surprise so special. The whole experience was unforgettable starting from being welcomed in to the store by the very smart gentleman at the door.
This is the second time I have purchased a Rolex from Prestons as a surprise. The first time was for our son’s 21st birthday.
On both occasions it was a fabulous, momentous experience made possible by the staff and the excellent surroundings in the store.
I would not hesitate to buy from them again.

I have been fortunate enough to deal with the team at Preston’s Guildford for a number of years now. They have been superb time and time again, I could not recommend them more.

I bought my first Rolex - a Rolex Submariner Date from Prestons Wilmslow back in August 2018. What an incredible experience! The watch was to mark my engagement and the Prestons team kindly gave me a Rolex Tie as a gift! Phil was fantastic throughout the purchase experience. I just got married and now looking to add to my Rolex collection. Hope to be in touch with a Rolex manager soon and get back to the showroom once it's open. I hope you are all keeping safe!