Pretloves Removals Reviews 60

Pretloves removals has just move us from Hertfordshire to Suffolk from start to finish everything was first class. Anne couldn’t be more helpful during a very stressful time for me as I was sure we were doing a direct move or storage but Anne was prepared for either situation.
Liam and gang who moved us were very efficient even rang me on the day to apologise they were running late due to lorry fire on M25 as Epping was gridlocked. I would like to thank everybody at Pretloves removals for ensuring my move to Suffolk went smoothly I will certainly recommend to friends and family

I can't recommend this removal firm as they were simply awful when I used them recently. Please don't be fooled by the 'family business' spiel. There is a long list of things they did wrong - and being expensive isn't one of them. Firstly, the paper work is laborious and the office staff a little long in the tooth and far from efficient.

The removal men were over 30 mins late without so much as a call or apology, and after packing my items onto the truck they took themselves to Tesco for food and didn't show up at my new place for at least another 30 minutes.

The truck was filthy and many items came off the truck dirty and marked.

The worst though - they took a relatively new (2 years old) expensive super king spring mattress with memory foam top and folded and tied it on the truck. For the life of me I don't know why, as there was plenty of space on the truck. They didn't take it out of the property folder or put it in the new property folded as I was there the entire time and saw them - but it was left folded on the truck for some time and was permanently damaged.

I didn't immediately report it because I had hoped it would settle into place - also with the stress of moving it just fell to the bottom of my to do list . But when the fold lumps didnt disappear, I sought advice from the mattress manufacturer and they confirmed it was permanently damaged. I then spoke to Anne at PretLoves and it was just awful. She lied. Denied. And argued. Very unprofessional. My £900 mattress bought for my bad back, ruined and I cannot do a thing about it as I didn't report it within 7 days. (Read the small print people). Or better still, just do yourself a favour and don't use PretLoves. Do more research and check out Trustpilot. I'm not the only one. And don't trust all the Google reviews from people who have only posted one or two reviews - likely not real. Avoid disappointment and stress and find another firm. If in doubt, just don't do it.

I want to leave a fair review. I researched and received quotes from a number of removal firms, based on the initial visit to gain a quote from Preloves I was impressed by the gentleman who attended, who told me about the firms reputation and how they would look after my possessions. Although the quote was the second highest I received (it included dismantling and putting together three items) I thought it worth while to receive the top quality removal team I was promised. Both the office staff and team who delivered the packing items were efficient. Sadly on the day of the move the removal team of three we not careful at all! They also refused to wear marks (that shocked me). I have been left with damage to the following, all of which were in pristine condition prior to the move. Fridge Freeze heavily dented, TV Unit chipped and splintered, Wardrobe heavily damaged, Double Bed badly damaged, Mattress ripped with dirt marks, sofa and love seat all cushions with dirt marks, five picture frames all damaged. Note the insurance you sign up for is not new for old!! You are, as I have found out, left significantly out of pocket either repairing or replacing items that were in perfect condition prior too moving. I also I was left feeling Pretloves didn't really care about the damage they had caused. I wish I had never gone anywhere near this firm. Such a shame the team on the day let me down and in great distress! I was going to use them for blinds for my new home, but I no longer trust their brand.

Would highly recommend this company. They have just moved us from Essex to the Lake District and have been friendly and accommodating throughout despite us having to rearrange twice as our sale fell through. It was pouring with rain on removal day and the men were literally dripping at the end of it but remained cheerful and good humoured throughout. We found that everyone from the owners to the office staff to the men on the ground were helpful and tried their best to get us moved.

Absolutely excellent service. The men that moved us yesterday where phenomenal and worked tirelessly all day. Absolutely recommend this company to use for your removals.

Excellent service. We have just used Pretloves. Everything was excellent from start to finish. The 4 men who moved us were courteous, hardworking and would not let us lift a finger. I cant praise the company highly enough and will heartily recommend them to people.

Couldn't recommend them more!

It poured with rain on moving day and we had to park further away than we expected.

I was also quite drained on the day as the house had a few issues before we moved into it.

The guys were really friendly, professional and upbeat, I didn't hear them complain at all. I couldn't believe how quickly we were done, they made everything look so easy.

If I had moved with just myself and family like we were considering, I don't think I could have moved all my electronics in the rain without losing something, I also think we would have made a real mess of the house when we moved in.

Getting a quote was really easy, the guy who came round to talk us through everything was really reassuring and we felt the price was really good value for money.

And for future reference: everything they did for us was was during the covid period, so not exactly an easy time for any businesses to operate.

The 3 stars was for the 2 guys who moved our home contents. They were hardworking and polite.

However, just 2 employees and a removal van (too small) arrived to remove our home contents from a 3 bedroom house and move us 13 miles down the road. This took Preloves 10 1/2 hours - thank goodness we did not have the new house owners waiting to move into our old home!

I visited Preloves Offices and explained my dissatisfaction with the Service and not once did one of the ‘Director’s’ I spoke with admit they may have miscalculated the work involved with our move. Taking into account no white goods and no wardrobes were involved in the move.

I assume the Company is not bothered about getting repeat trade - as I certainly could not recommend Pretloves as a service to be relied on from my personal experience.

Absolutely super job. Came to see us beforehand, kept to budget, and the moving team were punctual, organised, and cheerful. Nothing was too much trouble. Wouldn't hesitate to recommend Pretloves - smashing from start to finish.

Just want to thank the Pretlove team who moved us on Friday. From the initial cheery greeting on arrival, right throughout the day, all of the team were amazing. Nothing was too much trouble. They were professional, polite and a pleasure to work with. Thank you for making what could have been a stressful day into a smooth and calm one. Mr and Mrs Pretlove you should be very proud of your team!

Pretloves provided a first class service in helping with our move from Saffron Walden up to North Yorkshire.
From Lance - who visited our home to give us our quote - and gave us every confidence that Pretloves would do a great job to the guys who did the actual move provided excellent service.
The service provided by the two Barry’s "me to you" (Stuart & Mark) and Martin on the first day was first class. All three were extremely friendly and professional. Nothing was too much trouble and when they did encounter a problem in moving a large cupboard upstairs, they quickly found a solution – by accessing the room through a large upstairs window. Every request was greeted by “no problem” and there was always a smile and a genuine Thank you when we offered them a cuppa. We were very impressed with the personal service provide by the whole team at Pretloves. Thank You

Excellent service from start to finish. Our completion date changed several times during our moving process and they accommodated us without complaint. The day before completion they came and removed the majority of our stuff making it so easy on the move day. We had to wait 3.5hours for our keys but they were happy to wait, didn’t complain and as soon as we were in they moved us really quickly, staying until 7.30 at night and not leaving until we were 100% happy. Brilliant service and would recommend them to anyone!

Pretlove's came to our rescue recently when we were let down at the last minute (3 days to go) by a different removal firm (never go for the cheapest quote).
A representative came round first thing the next morning, gave us a quote that afternoon, and a team returned the very next day to start the first phase of loading - 3.5 hours.
The whole experience was extremely stress free, the team were very friendly, easy going, but also very professional - we had a very heavy piano that I was particularly worried about, but the team made it look extremely easy to move.
Because the loading was spread across 2 days, it meant that moving day was a piece of cake, and we were fully loaded up and ready to go by 11.15am (9.30 start) - absolutely no stress with looming midday completion times.
Once in the new place, everything was placed correctly in rooms as labelled, everything that needed to be was handled with extra care, and once again was carried out very efficiently.

I can't recommend Pretlove's enough - I hate to think what it would have been like if we had stayed with the original firm, who were only going to turn up on moving day, and with a smaller team.
They say 'you get what you pay for', and in my opinion, that's exactly why Pretlove's have been going for as long as they have, and are as big as they are. I recommend 100%

Jon Barbour

Really pleased with the service. The office were very patient when my move date got changed 3 times before lockdown, then twice after. On the day Tim and Sam were brilliant. Nothing was too much trouble. Sams ability to walk backwards up 2 stairs at a time whilst carrying a wardrobe - he should be in a circus! They persevered to fit my furniture in awkward spaces and even suggested a better layout when my original plan didn’t work. They checked to make sure the right mattresses were going on the right beds etc etc. The guys worked so so hard. A credit to the company. And when it was getting late, they called in some reinforcements to get finished quicker.

Our experience with Pretloves has been excellent. Due to building works we needed to move some of our home contents into storage, organised via our insurance company. Craig and his team were punctual, polite, extremely hard working and professional. I felt confident that great care was taken with packing and handling our belongings. Subsequently as the work has taken longer than anticipated it has been necessary to request access to some of our stored items and Anne was so helpful in arranging this for us. So impressed with the service we have received throughout and would definitely use Pretloves for any future moving or storage needs.

No complaints from us. We only gave five days notice and they fit us in. All the chaps were very helpful and polite, even offered to help unpack my car! Nothing was too much trouble when I asked for furniture to be moved. Would happily recommend for both service competitive price.

Pretloves managed the moving and storage of all the furniture and contents of my house. I was extremely pleased with the service they gave both in the office and the removals team who were polite, thoughtful and helpful. The items were in store for 10 months and no items were damaged or broken. Excellent all round.

The 4 removals guys were faultless and did a great job on the day. However, I wish I could say the same for the office staff ... Miss Trunchball springs to mind! We didn't get the keys till 4.45pm. The transfer of monies along the chain were out of our control and our very competent solicitor was doing all she could to hurry the process along. As if it wasn't stressful enough, we had Pretlove calling numerous times demanding we get the keys and asking what we were doing! As it was approaching 5pm we asked for their advice as they had been in business for over 100 years. We were put on hold whilst they discussed, surely this situation had occurred before and was not uncommon? The best solution for them was to move us on Monday, bearing in mind it was now Thursday and we would be homeless with no possessios for 3 days (and of course additional storage and moving costs). This was obviously not an option for us! It was eventually agreed the removals guys could work overtime. We had no choice. They were making money out of our misfortune which was not ideal. It was the only solution for us .... but if the office staff had been more understanding and compassionate then parting an extra half of the original cost of the bill would have been easier to swallow. Customer service at it's worse, maybe if the call was recorded they should go back and review.

Brilliant service ! and our thanks to Charlie,Mark,Buzz,Tom & Craig who worked tirelessly to collect then deliver all our goods over 400 miles away. This is a company you can trust and rely on and their price is more than competitive we would not hesitate to recommend them to everyone. From start to finish they take all the aggro out of moving all staff are courteous and friendly and know there job very well.

Terry

AVOID AT ALL COST !!!!!

I would give them zero stars if possible. Moving is a very stressful process and this company will make it even more stressful.
I made the mistake of not reading any reviews as it was my first big move, don’t make the same mistake as me, please read as many reviews as possible and choose a company who will look after you and your belongings. Certainly that company isn’t Pretlove.
First part of the move to storage went well, they came and took all my things to storage. A month later I booked them to bring everything back on a Friday. On Monday I had a call from the bank to postpone completion for a few days as there was a mistake in the paperwork.

I gave Pretlove as much notice as possible ( five days ) and they agreed to it. Two days later I received an email charging me another £288 for postponing the move five days before it was due.
When challenged and after an hour on the phone with a very patronising lady they changed their mind and instead of 100% now they wanted 60% and I was threatened by them. I had not choice but to pay whatever they decided in the end. I had to pay an extra £178 or I would never have got my things back.
After completion I had to sleep on the floor for seven days as they couldn’t bring my things back. How would you feel if they try to charge you as much as they like and then make you sleep on the floor for seven ?

So far I’ve put up with the rude lady over the phone, paying as much as they wanted and sleeping on the floor for seven day.
Finally The big day has come and when you think nothing else could go wrong they bring everything back and they break my brand new TV and sideboard. But ok things happen and surely they are covered and it will get replaced. Well, two months and about twenty emails later I am still waiting for compensation. You just couldn’t make it up. They are saying that the tv is not covered and all sort of things just not to pay for it. You don’t need any of this stress when you move.

At the end of the day it’s everyones choice whether to go with them or not but like I said at the beginning find someone else who is going to look after you and your belonging.

AVOID THEM AT ALL COST