I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less... See more
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Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and f... See more
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I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own o... See more
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Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept... See more
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Company details
Written by the company
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contact info
United Kingdom
- www.prettylavish.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent Customer Service
I recently had trouble ordering my first purchase and applying 10% discount code. Customer service were prompt & efficient with refunding my account.
My dress is lovely!
July 15, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have been happy with the service you have received from the team.
We try to ensure all emails are responded to as quickly as possible and it's great to know you agree!
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Twice now I ordered exactly same…
Twice now I ordered exactly same product in the same size just different colour, and they’re completely different fit/size. Customer service wants pictures and measurements provided as evidence. How about you just measure your items and make sure size 10 is same in all colours. Think that’s me done with Pretty Lavish since I have to pay for delivery and refunds when the products sizing is unreliable. PL491924
July 14, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review
We're sorry to hear of your disappointment with your recent order.
We do continuously review our products and try to ensure accurate information is provided on the product pages on site to assist our customers with their purchase.
If a product is reported to be a different size our customer care team will want to investigate to establish the cause of the variation.
Feedback is important to us and I understand you have reached out to the team to raise a return. This will be further investigated as there should not be a size difference between colours of the same product.
We understand the team have assisted with your return and we do hope you will return to shop with us again.
Best wishes
The Pretty Lavish Team x
Absolutely amazing customer service
Absolutely amazing customer service. They went above and beyond to source me the sizes I needed in bridesmaid dresses.
July 16, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful. We appreciate your comments as we are continuously looking for ways to improve our customer service.
I will be sure to pass on your feedback to the team and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Excellent products and very good…
Excellent products and very good customer service. Thanks
July 15, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Great Quality Clothing
I love the quality of clothing and variety of items in my staple colours that make mixing and matching so easy. When I needed support my query was responded to promptly and efficiently. Great little company, beautiful clothes, I would highly recommend 👌
July 12, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have been happy with the service you have received from the team.
We try to ensure all emails are responded too as quickly as possible and its great to know you agree!
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
So disappointed with Pretty Lavish
So disappointed with Pretty Lavish. I ordered a dress on the 4 July paying for next day delivery, it has still not been sent and it is the 9 July. I’ve contacted customer service and have not received a response. This dress was for a wedding and I have reservations it will arrive. I wish I had read the reviews prior to ordering, this is my first order with PL and will not be ordering again. I would like an update from PL as to whether my order which has been paid for will ever be sent to me. If not I would like a refund. I will never be ordering from this company again.
July 9, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We're so sorry to hear you have not received your order and are awaiting a reply from our customer care team.
We have reached out to request further information from you directly as we currently are unable to locate any outstanding emails using your name.
Our customer care team work hard to reply to all emails within 2 working days and please do check your junk/spam inbox as their replies can sometimes filter here.
We will wait to hear from you and hope to resolve this matter soon.
Best wishes
The Pretty Lavish Team x
I am so grateful for the team at Pretty…
I am so grateful for the team at Pretty Lavish for sorting an issue with of my bridesmaids dresses. They responded and dealt with the issue so efficiently and promptly. Thank you so much for your time and understanding, especially Andi who was so helpful. I cannot wait for my bridesmaids to wear the beautiful dresses on my wedding day in a few weeks time!
July 7, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful. We appreciate your comments as we are continuously looking for ways to improve our customer service.
I will be sure to pass on your feedback to the team and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
I’ve bought 5 dresses from pretty…
I’ve bought 5 dresses from pretty lavish so far and the quality and fit is worth every penny! Love this brand so much
June 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for sharing your feedback.
We're thrilled to hear that the sizing was perfect and fits comfortably. We work hard to ensure our sizing is true and consistent.
We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
10/10 Sample Sale
It was great just would be good if there was areas to try the clothes on!L and more mirrors Well managed as they counted and only let a certain amount in. Been to nearly all samples of PL and this best yet
June 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience.
We are so pleased you had a lovely time visiting and look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
The team at pretty lavish were so…
The team at pretty lavish were so lovely and helpful! Great selection of clothes at there sample sale too🤍
June 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking time to leave us feedback.
We are so pleased you found our team so friendly and helpful.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Friendly team and amazing range of…
Friendly team and amazing range of items in the sample sale ✨
June 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking time to leave us feedback.
We are so pleased you had a great experience and found our team so friendly and helpful.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
The selection of sizes and styles was…
The selection of sizes and styles was good (could’ve been more size 16) but really good experience. Was a little hot inside too
June 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a good experience.
We are so pleased you had a great time visiting. We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Great material and nice fits
Great material and nice fits, very friendly staff
June 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for sharing your thoughts on our products.
We are so glad to hear you are pleased with it's quality. We take great pride in using high quality fabrics and creating timeless designs.
Best wishes,
The Pretty Lavish Team x
Super organised and straightforward
Super organised and straightforward, definitely the best sample sale I’ve been to! Highly rate this brand
June 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience.
We are so pleased you had a lovely time visiting. We look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you for your positive feedback.
We are so pleased to hear you loved your new purchase from Pretty Lavish.
Stay tuned on our socials for new style being launched.
Best wishes,
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you so much for taking time to leave us feedback.
We are so pleased you had a great time visiting and found our team so friendly and helpful.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you so much for your review.
It is lovely to hear you are pleased with latest purchase from Pretty Lavish.
Stay tuned on our socials for new styles being launched and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Quality clothes & friendly staff at the…
Quality clothes & friendly staff at the sample sale. Annabelle very helpful.
June 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for sharing your thoughts on our sample sale.
We are so glad to hear you are pleased with it's quality. We take great pride in using high quality fabrics and creating timeless designs.
We will be sure to pass your comments onto our team.
Best wishes,
The Pretty Lavish Team x
Amazing experience
The pretty lavish experience is always seemless! The staff are always so helpful and positive especially at the sample sales where it’s extremely busy. The vibe is fantastic and I would highly recommend. More so the quality of their pieces is timeless and defiantly worth the investment
June 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience and our team were helpful and friendly.
We are so pleased you are impressed with the quality of our products.
We look forward to welcoming you back again soon!
Best wishes,
The Pretty Lavish Team x
Lovely clothes
June 28, 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your positive feedback.
We are so pleased to hear you loved your new purchase from Pretty Lavish.
Stay tuned on our socials for new style being launched.
Best wishes,
The Pretty Lavish Team x
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