Prettylittlething Reviews 

Refund cancelled by them with no notification. waiting to hear why from customer service for 4 days. Have messaged via WhatsApp and instagram. No actual person available to explain the problem.

Absolutely terrible customer service. Have had to return two parcels and didn’t get a refund until I had emailed them 3 times. Most recent package they allowed me to check out and pay for a bikini top only to email me 2 days later to tell me it’s out of stock and that I wouldn’t be receiving it. As well as this the package I received was missing the main item of the order and no response from customer service on whether it’s coming or not. The email I received had included the item when saying the order had been dispatched. Single handedly the worst clothing website I have ever bought from and I won’t be purchasing from here again.

I returned a parcel to PLT over 6 weeks ago. I have no received my refund which I was told would take 12-15 days. I have contacted them on WhatsApp most days where I’m told an agent will be with me shortly and I end up getting no response. I emailed customer service and provided my returns slip and explained the situation. My emails have also been ignored. I’m down a lot of money because of this and they are not willing to help me resolve the issue.

My items are being sent to the incorrect address due to an error which is unexplained. I’ve been told PLT will contact me to discuss my query 48 hours ago and still not received a response.
I can’t talk to a human, I won’t be able to order anything from this website again as I do not trust that my items will be delivered. I must now dispute the next day delivery charge and ask for a refund of my items ordered.
Extremely dissatisfied.

Absolutely dreadful. Shopped here for years and probably no more.
Been waiting for a refund over a month. Got given two dates…failed to make either.
Now just ignoring me.
I do not advise to buy from here as if you want to return it’s an impossible task.

I wouldn’t even give them a 1 star. I have been waiting for a €120 refund since the 6th of April. I have emailed, sent them queries on Facebook, Instagram and WhatsApp and nothing. They have completely ghosted me. There’s no number to ring, well I can’t find it. It’s ridiculous. Georgie I’m still waiting for this to be resolved 09/06/2025

Dreadful customer service , am waiting for a refund since 7th of April of 67 euro , after numerous messages on Instagram being told it was processed and I would have it soon , I was told this morning that I’m no longer entitled to it as it’s past a month now !!! How can they get away with this !! I went on to their Instagram page and literally hundreds of people are having same issue !!

I bought a pair of pants. Love the print, hate the quality. Within a week I have

- Hand-sewn 2 seams that were completely ripped, with another one on its way.
- Replaced the zipper.

Literally the first week of wearing the pants.

Never again.

AVOID AVOID AVOID! I wish I could give no stars. The most horrific customer service in the world. Over 5 weeks and no response to a complaint. A black dress was incorrectly manufactured and the dye ran on to my designer Marc Jacob tote bag and into my blonde hair. It wasn’t raining and I wasn’t outside this was so bad the dye just instantly came off when the dress was put on. I’ve been told 10+ times someone will respond to me in 48 hours and it’s been 5 weeks and not one person has had the decency fo respond. If you order from here pray to god you never have an issue because they won’t care and won’t acknowledge or help you.

A very unpleasant experience. My daughter ordered a few items, the most expensive of which was the robe. They sent a pink seamless bra instead whose tag said it was a sand robe. The customer service was awful trying to make her return the item, but the return portal wouldn’t accept the order number. The customer service stopped responding. Never shopping again with them! They are deceiving people

Having terrible trouble getting a refund of nearly €300 for my daughter for items returned July 23rd. My other daughter also has not received her refund of €110 for items returned start of September. So much for the blurb on their website about easy and quick returns! Terrible customer service and a different person each time. One customer service rep said that they had received the parcel in their warehouse and that it hadn't yet been scanned
Be patient and I will get my refund when the return is processed. Another rep told me they never received the parcel despite parcelconnect confirming delivery. We have no control over how items are returned. PLT issue the label and organise the courier company. It is absolutely disgraceful that a big company operates this way. I asked for the name and contact details of someone I could write a letter of complaint to and never received an answer. I see a similar post below so it seems to be an issue or a scam!!!! I am now starting proceedings through the European Consumer Centre here in Ireland so hopefully will get my money back at some stage.

Horrific customer service. Her name was Fatima.Was explaining my issue on live chat and basically told me i was wrong and closed the chat straight away and did not care.Opened another chat with someone else who said i was actually right. I am very disappointed as i was never refunded that the promo code was taken off my order the minute the order was placed. Horrible disrespectful unethical customer service did not solve my issue will never order again

I had a terrible experience with PrettyLittleThing. They sent me the wrong size jeans, and instead of fixing their mistake, they made me return the item and reorder at a higher price. On top of that, I was shortchanged in my refund and ended up losing money, including a return fee. Customer service offered a weak apology and a terrible discount code, that doesn't make up for the frustration and inconvenience. Very disappointed with how poorly this was handled. I won’t be shopping here again.

Horrible Experience - Never Ordering Again!

I wish I could give zero stars. I placed an order with PrettyLittleThing over two weeks ago and I’m still waiting for my parcel to arrive. The delivery date has been pushed back multiple times, and each time I contact customer service, all I get are **empty apologies with no real solution.

I've told them several times now that I don't want the items anymore because the delay is ridiculous. But instead of refunding my money, they keep giving me the same useless response: “We’re sorry for the inconvenience.” Sorry doesn't help when I've been waiting for over **THREE WEEKS**! I don’t want the clothes anymore—just refund my money! But apparently, that’s too much to ask for from PLT.

Save yourself the frustration—shop somewhere else. PLT's customer service is awful and they clearly don’t care about their customers once they’ve got your money.

Don’t buy online from this company. My daughter is having a lot of trouble trying to get her refund of over €200 from them. She accidentally attached a previous Pretty Little Thing return label to her parcel and they are refusing to give her her money back.

She has proof from parcel connect that they have received her returns parcel and they still won’t give her her refund due.

A big company like this taking young girls money and in possession of the goods that they can resell is just shocking. Don’t be exploited by this company!!!

I ordered 16 items on their website. One item was missing. Despite me contacting them many times, they never accepted that it was their mistake and never refunded it. So I paid for their error from my wallet. Received items were of terrible quality, nothing as advertised on website. Imagine the lowest made in china quality you can get. Sizing was off, some items were ridiculously small and some big for the same size. From the 15 items that I actually got, I kept only 2. Shipping was whooping 15 pounds , and on top of that the return was not free either. I paid the carrier to deliver it back to them. So at the end I paid triple the price for those 2 items, that I actually kept. Never again will I shop there.

I would give zero stars their customer service is appalling, I have sent many emails about a order that arrived torn the top was ripped it cost €7.99 to get it sent to me and then they took another €2.99 when I sent back even though it was ripped when it arrived they wont refund the postage even tho it arrived ripped and I sent them the pictures straight away of the top they would not reply to my emails and I sent another email today on instagram and they said because I sent it back myself without them telling me to post back that I now have to lay the loss of the postage which is so unfair most online would be happy to refund postage and give an apology but not PRETTY LITTLE THING they wont give no apology and no response to emails and no refund even tho the top arrived to me ripped why should I have to pay for the ripped top and postage???????

Bought a dress in December for my birthday then i wore it once for my birthday , before the end of the night dress was torn on the inner aspect of both arms , all the seams where basically tearing off , the dress is perfect size i basically dnt know why it got so torn .Quality does not match the prize at all , im greatly diss appointed ,this dress ruined my night !

NEVER AGAIN. Shopping with PLT is a waste of money and they prove time and time again that making money is more important that customer’s satisfaction. I have always supported PLT although I have never been 100% happy with any of my orders. Their clothes is either too small or too big. The shape section is also a waste because I am naturally shape and none of their shape clothing fits me properly. This time not only have the shipping fees doubled and PLT still uses the same logistics but the clothing are less quality, and fit even worst. They have no comment section so customers can know exactly what to choose and they refuse to have free returns. I was told that I’ll be responsible for return fees. I can’t wait to have the government introduced a law for businesses without review sections to be responsible for return fees. Now I am left with a package of products that are too big or too small although I choose based on their size chart and on other past purchases. I do not like to leave bad reviews but enough chances because PLT does not deserve anyone’s business. ENOUGH IS ENOUGH.

Ordered Coat dress arrived.Won't recognise my order number for refund.Virtual chat useless not answering mu question.Rang UK number from Ireland no joy.AVOID...